02-07-2008, 18:23
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#1
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cf.member
Join Date: Jul 2008
Posts: 14
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Webstar Modem
I have just got a new PC which keeps crashing and it seems this is being caused by the modem. The 'blue screen' message seems to point to this, but according to the Virgin technical people, the modem is highly unlikely to be causing the problem. I have also run the PC for a full day without the modem connected and guess what - it didn't crash. Before I go back to Virgin, has anybody else had this problem and has anyone had any problems with their modem and Vista??
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02-07-2008, 18:25
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#2
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
I have just got a new PC which keeps crashing and it seems this is being caused by the modem. The 'blue screen' message seems to point to this, but according to the Virgin technical people, the modem is highly unlikely to be causing the problem. I have also run the PC for a full day without the modem connected and guess what - it didn't crash. Before I go back to Virgin, has anybody else had this problem and has anyone had any problems with their modem and Vista??
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Post what modem you have and your power levels from your config pages of your modem.
Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.
DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
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02-07-2008, 18:41
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#3
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
Thanks, I am not on the PC right now, away from home but will call someone to get the info. you need.
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02-07-2008, 18:44
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#4
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
Thanks, I am not on the PC right now, away from home but will call someone to get the info. you need.
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Thanks for the reply 
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02-07-2008, 18:46
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#5
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
Just called, no one in - I will come back to the forum as soon as I can get the info. Could be a day or two. Thanks again.
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02-07-2008, 19:37
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#6
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Firearms enthusiast
Join Date: Mar 2004
Location: Swansea
Age: 33
Services: Inhumations, for the right price
Posts: 347
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Re: Webstar Modem
You arent connecting via USB are you?
__________________
All opinions expressed here or in any correspondence are my own, and not those of Virgin Media.
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02-07-2008, 20:02
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#7
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
No, ethernet through Linksys wireless router
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02-07-2008, 20:05
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#8
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
No, ethernet through Linksys wireless router
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If you are on Router is the PC not directly connected to the Modem then?
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02-07-2008, 20:08
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#9
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
The modem is connected to the router which then goes to the PC
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02-07-2008, 20:09
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#10
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
The modem is connected to the router which then goes to the PC
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Hardwired then via an ethernet cable then, so the PC is not wireless.
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02-07-2008, 20:12
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#11
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
Correct!
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02-07-2008, 20:19
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#12
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
Correct!
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Thanks had to ask when you said you had a router, do you get the blue screen if connected direct to the modem without the router in place.
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02-07-2008, 20:20
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#13
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
Yes, but not as often as when they are both connected
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02-07-2008, 20:24
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#14
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Webstar Modem
Quote:
Originally Posted by maltaman
Yes, but not as often as when they are both connected
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Have you tried a brand new ethernet CAT5 cable.
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02-07-2008, 20:29
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#15
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cf.member
Join Date: Jul 2008
Posts: 14
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Re: Webstar Modem
Not yet. I have been bounced between the PC manufacturer and Virgin tech. each saying it is the other's fault. So I decided to disconnect the modem and router and discovered the PC works fine. As I also mentioned on the blue screen, (after sending this to the PC people), they confirmed that the modem was the cause of the fault. Is a CAT 5 cable likely to make a difference ?
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