V-Box interrupting broadband

[lordy]

Originally Posted by whydoIneedatech

If anyone rang up and spoke to me and said they had someone setup their system for them, I would not have a problem with that, as it is better to have someone with a bit of knowledge help you setup your broadband rather than spend hours looking glumly at your installation wondering what to do next.

YEah, sorry didnt mean to tar you all with the same brush, just often people in support roles (regardless of company), can become unhelpful once they realise the person they are supporting has deviated from the script

Anyway , I have a feeling that snadge will be along any minute with an update

[lordy]

OK Maybe not FWIW , VM Support determined eventually there was a bad config on the V+/VBox (this is 3rd hand info so cant supply anymore details )

[whydoIneedatech]

Originally Posted by colin-bennett

If the cust has STB fault tech will not take sacm. They will change STB. If they have problems with the BBI being provisioned with the new STB then a QS sacm is sent out. If BBI thru STB still ok then no sacm is ordered.

Then they will not get any Email as all Customers with faulty STB boxes must get their STB changed if they want to keep using their ntlworld or blueyonder email accounts.

I take you are unaware of this? that is why STB internet installations have been phased out and customers are being upgraded for free to separate SACM for internet and separate STB for DTV, and I presume also that you are not BBI support either.

---------- Post added at 16:49 ---------- Previous post was at 16:46 ----------

Originally Posted by lordy

YEah, sorry didnt mean to tar you all with the same brush, just often people in support roles (regardless of company), can become unhelpful once they realise the person they are supporting has deviated from the script

Anyway , I have a feeling that snadge will be along any minute with an update

You missed this bit out
[Originally Posted by whydoIneedatech
It can be quite helpful if the installer is their and they then pass the phone to them for me to speak to.

The above is usually manna from heaven in a lot of cases.

[colin-bennett]

[quote=whydoIneedatech;34591900]Then they will not get any Email as all Customers with faulty STB boxes must get their STB changed if they want to keep using their ntlworld or blueyonder email accounts.

I take you are unaware of this? that is why STB internet installations have been phased out and customers are being upgraded for free to separate SACM for internet and separate STB for DTV, and I presume also that you are not BBI support either.

---------- Post added at 16:49 ---------- Previous post was at 16:46 ----------

Firstly
I do not work for tech support. we all know you do as you tell every one at every opportunity.
I think your comments reiterated mine, If STB faulty then it is changed. If BBI faulty and BBI thru STB then sacm is used,

[whydoIneedatech]

[quote=colin-bennett;34592221]

Originally Posted by whydoIneedatech

Then they will not get any Email as all Customers with faulty STB boxes must get their STB changed if they want to keep using their ntlworld or blueyonder email accounts.

I take you are unaware of this? that is why STB internet installations have been phased out and customers are being upgraded for free to separate SACM for internet and separate STB for DTV, and I presume also that you are not BBI support either.

---------- Post added at 16:49 ---------- Previous post was at 16:46 ----------

Firstly
I do not work for tech support. we all know you do as you tell every one at every opportunity.
I think your comments reiterated mine, If STB faulty then it is changed. If BBI faulty and BBI thru STB then sacm is used,

I also post it with my avatar up on the left as well

If it is a box used purely for TV then it will be replaced but this is a broadband thread not a TV thread so I was only talking about broadband enabled STB not DTV.

[colin-bennett]

Originally Posted by whydoIneedatech

All EX-NTL and EX-Telewest no longer support new STB installs for Internet as I have stated above as they are not worth the hassle, you have a fault you get 2 new devices plus your shiny new modem is 20Mb capable unlike your STB max speed if Samsung 6Mb.

I believe you brought this into the tread..

[whydoIneedatech]

Originally Posted by piggy

in our area if the stb is faulty and has bb via the stb its replaced and sub still has bb via stb no sacm is fitted

Read back further colin-bennett as you will find I was answering this post with that post.