Amazingly slow broadband speeds.

Ricksta7 · 30-06-2008, 23:03

Hi Everyone, I have had a little look and people on here seem very helpful

Sorry if this has been poted before? I done a search, but didn't see anything.

ok..
I have recently been upgraded to 10MB package with Virgin media, and done a spped test and got this...

Ok, Now you have had a giggle, please helpppp lol.

I am using a Belkin Wireless router F5D7231-4 and have the old silver NTL modem.... Any idea on settings I might need to fiddle with becuase Virgin Tech Support have not been much help at all

Many Thanks in advance

Rick

Ricksta7 · 01-07-2008, 07:21

No one got a clue?? I would understand if it was KB but it's kb, I want bytes, not bits

Welshchris · 01-07-2008, 07:28

Virgin have been having issues with some belkin routers and their connections, info can be found somewhere on their website.

flash the router to the latest firmware.

**Kevin T** · 01-07-2008, 07:28

I've moved this to the VM Internet Services forum, as at those speeds it's unlikely to be a network problem.

Have you tried speed tests at different times of the day/night? Is there any difference?

Ricksta7 · 01-07-2008, 07:33

Sorry for posting in my own thread again..

Thanks for both replies... And I am still finding my way around the site lol, thanks for moving me too

Yes, I have tried all different times of day, and different webistes. It seems, this really is the speed I am getting

And yes, Also checked for latest firmware.... nothing.

Thanks for your replies though

any other ideas?

Druchii · 01-07-2008, 07:43

Which old silver modem is it? The NTL 100? OR 120? Or?

Ricksta7 · 01-07-2008, 07:53

aww sorry I am unsure? I am at work at the moment... we got it in 2003 if that helps? Im not sure if differents models rolled out at certain times?

Druchii · 01-07-2008, 08:03

It's okay, just take a look when you get home tonight.

The ntl:100 models struggled badly with 10Mb

Ricksta7 · 01-07-2008, 08:13

Aww ok thank you, so this could be why im getting 23 KB/ps

I will check for sure when I get home!

Thanks again!

broadbandbug · 01-07-2008, 08:40

Also, Try connecting directly to the modem taking the router out of the equation as this will help to tie down the problem.

Ricksta7 · 01-07-2008, 08:52

I will do this tonight, thank you. I know routers can cause problems and should have really tried this already! Is it possible it could make it as slow as this though??

broadbandbug · 01-07-2008, 18:03

Quote:

Originally Posted by Ricksta7

I will do this tonight, thank you. I know routers can cause problems and should have really tried this already! Is it possible it could make it as slow as this though??

It is possible, although unlikely.. It is always worth doing first though just for peace of mind

Ricksta7 · 07-07-2008, 10:57

Ok, I have tried removing the router completly and it worked at the full 2mb speed (almost) Is there any setting I can change on my router maybe to make this run at the full speed.... I have already made torrents run faster (at my normal speed) using port forewarding...

EDIT: Oh yes, and my modem model is the "200" version.

Many Thanks to all who have helped so far!

broadbandbug · 07-07-2008, 15:24

Quote:

Originally Posted by Ricksta7

Ok, I have tried removing the router completly and it worked at the full 2mb speed (almost) Is there any setting I can change on my router maybe to make this run at the full speed.... I have already made torrents run faster (at my normal speed) using port forewarding...

EDIT: Oh yes, and my modem model is the "200" version.

Many Thanks to all who have helped so far!

You mention now getting the full 2Mb/s. I thought you were on 10Mb/s?

You probably need to look on the router manufacturer website for updated firmware and flash to the most recent version.

Ricksta7 · 07-07-2008, 16:02

sorry, i missed a bit out.... basically, virgin offered me a free upgrade (aslong as i sign 12 months contract) to 10 MB I said yes... but satill got 200kbps... so... I downgraded before the 7 day time limit so i wasnt stuck with them for another 12 months... problem still stands. also firmware is up to date. something like 4.0.7 ? and its Belkin F5D7231-4