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Amazingly slow broadband speeds.
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Old 18-07-2008, 12:48   #31
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Re: Amazingly slow broadband speeds.
no problems here!
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Old 18-07-2008, 16:41   #32
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Re: Amazingly slow broadband speeds.
It's really bad here today...

Went on speedtest.net and the ping to Maidenhead was about 572ms!!! Normally about 20-30ish...
The download speed about 578kbps...?!!

I then tried http://gamefiles.virginmedia.com and downloaded a file from there... started at just over 1MB/s then dropped to about 256kb/s....??!

I rebooted the modem and router, still the same...

---------- Post added at 17:41 ---------- Previous post was at 17:20 ----------

I've just spoken to VM tech support and when they checked they said I was number 8 on a switch with 6 ports??! He said they must have increased the number of ports available and when he checked the UBR he noticed a huge spike in upstream utilisation which he'd never seen so bad before. It's being escalated to 2nd line support...
Hopefully things might improve....
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Old 18-07-2008, 20:06   #33
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Re: Amazingly slow broadband speeds.
Back to normal again now...speedtest.net showed 28ms ping to Maidenhead and 12935kb/s download (I get some loss over the wireless).
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Old 19-07-2008, 03:40   #34
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Re: Amazingly slow broadband speeds.
gave Virgin Media a call and their gonna send me a new Modem, im assuming thats the actual cause since mine is ancient.
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Old 19-07-2008, 05:23   #35
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Re: Amazingly slow broadband speeds.
Quote:
Originally Posted by tvout View Post
It's really bad here today...

Went on speedtest.net and the ping to Maidenhead was about 572ms!!! Normally about 20-30ish...
The download speed about 578kbps...?!!

I then tried http://gamefiles.virginmedia.com and downloaded a file from there... started at just over 1MB/s then dropped to about 256kb/s....??!

I rebooted the modem and router, still the same...

---------- Post added at 17:41 ---------- Previous post was at 17:20 ----------

I've just spoken to VM tech support and when they checked they said I was number 8 on a switch with 6 ports??! He said they must have increased the number of ports available and when he checked the UBR he noticed a huge spike in upstream utilisation which he'd never seen so bad before. It's being escalated to 2nd line support...
Hopefully things might improve....
It was a bad day yesterday here in the NW too. Pings were insanely high.
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Old 19-07-2008, 10:41   #36
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Re: Amazingly slow broadband speeds.
It may not be all bad, maybe there was upgrade work going on. Didn't there used to be a page on (then) ntls site warning you of such work?
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Old 19-07-2008, 20:51   #37
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Re: Amazingly slow broadband speeds.
and it's gone slow again this evening...

Started going slow about 4ish and has been crummy all evening here...
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Old 19-07-2008, 23:49   #38
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Re: Amazingly slow broadband speeds.
Well I have decided I am going to phone tech support on monday and see if they will come to my house to have a look. If they can't fix, I am going to ask for a new modem / maybe even new router? Also If they do fix it I am just going to go for the 12 month contract and get rid of phone line saving a litte wonga and get free 10mb upgrade
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Old 20-07-2008, 07:39   #39
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Re: Amazingly slow broadband speeds.
Quote:
Originally Posted by Ricksta7 View Post
Well I have decided I am going to phone tech support on monday and see if they will come to my house to have a look. If they can't fix, I am going to ask for a new modem / maybe even new router? Also If they do fix it I am just going to go for the 12 month contract and get rid of phone line saving a litte wonga and get free 10mb upgrade
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER
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Old 20-07-2008, 23:46   #40
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Re: Amazingly slow broadband speeds.
Cheers mate, Do you work for Tech Support then I guess?

Modem is the old Siler NTL one, Model 200.

Cable Modem Configuration

Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem
Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem USB
USB vendor ID : 0bb2 USB product ID : 6098

Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

I am still thinking it's my router settings though to be hoest? Seems when odem plugged into PC Direct, I ge the full speeds, Any Idea what settingsrun best on Belkin routers using this modem?

Any help is very greatful
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Old 21-07-2008, 08:56   #41
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Re: Amazingly slow broadband speeds.
I'm no expert but it appears that instead of the 10MBit config being sent to your modem, you have the 2MBit one.
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Old 21-07-2008, 08:56   #42
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Re: Amazingly slow broadband speeds.
Quote:
Originally Posted by Ricksta7 View Post
Cheers mate, Do you work for Tech Support then I guess?

Modem is the old Siler NTL one, Model 200.

Cable Modem Configuration

Type : Ambit ETH/USB Combo Cable Modem Cable modem : Ambit Cable Modem
Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem USB
USB vendor ID : 0bb2 USB product ID : 6098

Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

I am still thinking it's my router settings though to be hoest? Seems when odem plugged into PC Direct, I ge the full speeds, Any Idea what settingsrun best on Belkin routers using this modem?

Any help is very greatful
You have proved to yourself that it is the router not the modem that is causing your speed problems.

Routers are renowned for loss of speed, you need a better router like a 125mbps router or faster to get your throughput.
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Old 21-07-2008, 09:55   #43
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Re: Amazingly slow broadband speeds.
At the start of the thread he said he was on the 10MBit package.

Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000

seems to suggest otherwise.
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Old 21-07-2008, 10:17   #44
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Re: Amazingly slow broadband speeds.
I explained this in one of my posts....

Bascially, I am on 2meg. Noticed it was extremley slow and phoned Virgin, to keep me with the company they offered me 10MB free upgrade... So I took it for about a week, and still no faster speeds. So I phoned Virgin again to get put back down to the 2MB package so that I am not stuck in a 12 month contract.

whydoIneedatech, Thanks for you're reply, I have a belkin router (F5D7231-4) that apparently (as it's got printed on top) goes 125mbps? Is there a setting I might need to change on the router, Or do you think it is completly pooped? I have made some virtual server for torrents and these download through the router at pretty much top speed that I am allocated.
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Old 21-07-2008, 12:40   #45
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Re: Amazingly slow broadband speeds.
Sorry for the double post... but maybe a MOD / Admin can move this to a belkin / router / wireless section now for more help? Unless anyone here has any knowlege to help on the subject
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