MTU ,xbox 360 and virgin media please help

[Johnboy07]

Hi all,
Basically i want to get on live. And iv got stuck. Iv got my cable going straight from my tv set top box to the back of my 360 , our provider is virgin media ( but weve had it since it was ntl). It took me ages but i finally got the Ip adress section , and the DNS section of the test for live working perfectly. However the next test is the MTU test and i have no idea how to fix this. it just tells me its failed. I thought id ask on here because im not running it through the computer just from my set top box to the 360 so i dont understand how it fails this. Basically i want to know how to increase the mtu if it is possible to the acceptable amount. I dont know how this works and info on the net is a bit sketchy and seems aimed at people using routers or going through their pcs. Is it even possible to increase the mtu. Basically what do i do from here ???? Thanks any help greatly appreciated its been a frustrating day one prob after another.

Originally Posted by Johnboy07

Hi all,
Basically i want to get on live. And iv got stuck. Iv got my cable going straight from my tv set top box to the back of my 360 , our provider is virgin media ( but weve had it since it was ntl). It took me ages but i finally got the Ip adress section , and the DNS section of the test for live working perfectly. However the next test is the MTU test and i have no idea how to fix this. it just tells me its failed. I thought id ask on here because im not running it through the computer just from my set top box to the 360 so i dont understand how it fails this. Basically i want to know how to increase the mtu if it is possible to the acceptable amount. I dont know how this works and info on the net is a bit sketchy and seems aimed at people using routers or going through their pcs. Is it even possible to increase the mtu. Basically what do i do from here ???? Thanks any help greatly appreciated its been a frustrating day one prob after another.

My recommendation would be for you to get upgraded to a Stand Alone Cable Modem as that STB you have will either be giving out only 1Mb if a standard connection or possibly up to 6Mb if its a Samsung, you will not get speeds faster than that.

If you are on say a Pace STB you will receive 1Mb, with a modem you can get up to 20Mb, ring Customer Services on 150 and get upgraded, plus if your STB goes wrong with a modem you will still have a connection.

[gc10360]

The only way you can change the MTU is with a router, i had the same problem when i first had my 360 at launch, i had to resort to connecting the 360 to my pc and the pc to the STB using the PC as a bridge to get on live, problem is the PC has to be switched on to use live, the best thing is to get a router, they're easy to set up and are quite reasonable really, you don't need a wireless one necessarily.

[Johnboy07]

Originally Posted by whydoIneedatech

My recommendation would be for you to get upgraded to a Stand Alone Cable Modem as that STB you have will either be giving out only 1Mb if a standard connection or possibly up to 6Mb if its a Samsung, you will not get speeds faster than that.

If you are on say a Pace STB you will receive 1Mb, with a modem you can get up to 20Mb, ring Customer Services on 150 and get upgraded, plus if your STB goes wrong with a modem you will still have a connection.

Right so you think if i ring virgin and ask for a new stb a more recent one will that help, is that wat you mean? . Weve still got the original ntl box from years ago. So is the MTU basically just your connection speed? Sorry for being thick

Originally Posted by Johnboy07

Right so you think if i ring virgin and ask for a new stb a more recent one will that help, is that wat you mean? . Weve still got the original ntl box from years ago. So is the MTU basically just your connection speed? Sorry for being thick

What I am saying is you will get a better connection and be able to get higher speeds if you ask to be upgraded to a Modem you will not get a replacement STB for your internet.

[Johnboy07]

I get you, so ask for a modem.How much are virgin media doing those for or is it a free upgrade. Does the 360 live run at a greater mtu than the old xbox . cos i had the old xbox live for years without a hitch just from the set top box. Thanks for your help

[haydnwalker]

Originally Posted by Johnboy07

I get you, so ask for a modem.How much are virgin media doing those for or is it a free upgrade. Does the 360 live run at a greater mtu than the old xbox . cos i had the old xbox live for years without a hitch just from the set top box. Thanks for your help

If you phone them they should send you a modem out for free.

I had the same problem. My STB wouldn't let me get on Live so I asked virgin for a Standalone modem for my internet and then I bought a router so now I have live & about 3 PCs on my internet connection

I'm just getting the hang of XB Live...its not easy to handle when your used to windows

[Johnboy07]

Kool thanks lads for the help !

Originally Posted by Johnboy07

Kool thanks lads for the help !

Let us know how you get on