20Meg.. (every other day)

kstone · 25-06-2008, 14:27

Hi Guys, I am new to this forum.
I'm a bit of a techy and design broadband connectivity equipment for evolving broadband networks.

Anyway - I am afraid I need to grumble.

I have used NTL for the past 10 or so years, their broadband is leaps and bounds ahead of the twisted pair DSL guys.

But I am pulling my hair out!

I lost all signal about 3 weeks back, neither my cable modem or set top box would work....
So I phoned India for a nice chat. 'Turn it off and on again etc' sending a message to your box etc.
Anyway - did that 3 times that day before asking to cancel.

The nice lady in the UK pacified me a little, said they would get an engineer out next day to fix my internet access. But I would need to phone a seperate number for the TV (

). Anyway...

Next day the engineer turns up knocks on my door and tells me it is all working now (the *@#$ bodged a repair to get my neighbor up and running).

Anyway - I have had connectivity on and off for 3 weeks, so I do all the calls to India still.

But I just want my internet back, like it used to be.
Even when the TV works I can't see any Info on programes!

& to make it worse they won't even let me cancel!!!!!

Does anyone have Bransons Phone numer or E-mail adderss (Or suggestions on who to vent at?).

25-06-2008, 14:44

You need to write a letter to head office

and Richard Branson isnt a VM tech

Impz2002 · 25-06-2008, 14:46

Branson cant help you he only let VM use his brandname and as far as i know he dosnt have much of a financial stake in VM !

Try posting to the Cable tech support newsgroup on VM's newsservers they are pretty good at diagnosing issues and getting it fixed !

Impz

Milambar · 25-06-2008, 15:00

I can attest that the newsgroup people are awesome. I had a problem a while back, and India kept saying "No problem. Problem with PC!", that went on for days.

Finally I discovered the newsgroup, 2 postings later, an engineer visit was arranged. They found the problem instantly.

So, bypass India, and hit up the newsgroup instead.

kstone · 25-06-2008, 15:41

Great - Thankyou I'll try the newsgroup

The Installer · 25-06-2008, 16:20

Quote:

Originally Posted by kstone

Hi Guys, I am new to this forum.
I'm a bit of a techy and design broadband connectivity equipment for evolving broadband networks.

Anyway - I am afraid I need to grumble.

I have used NTL for the past 10 or so years, their broadband is leaps and bounds ahead of the twisted pair DSL guys.

But I am pulling my hair out!

I lost all signal about 3 weeks back, neither my cable modem or set top box would work....
So I phoned India for a nice chat. 'Turn it off and on again etc' sending a message to your box etc.
Anyway - did that 3 times that day before asking to cancel.

The nice lady in the UK pacified me a little, said they would get an engineer out next day to fix my internet access. But I would need to phone a seperate number for the TV (

). Anyway...

Next day the engineer turns up knocks on my door and tells me it is all working now (the *@#$ bodged a repair to get my neighbor up and running).

Anyway - I have had connectivity on and off for 3 weeks, so I do all the calls to India still.

But I just want my internet back, like it used to be.
Even when the TV works I can't see any Info on programes!

& to make it worse they won't even let me cancel!!!!!

Does anyone have Bransons Phone numer or E-mail adderss (Or suggestions on who to vent at?).

If you wish to cancel then dial 150 from a cable phoneline and there is an option to disconnect. Go through to these people and tell them you're leaving, they will do their best to get you to stay but if you just want to leave then tell them you're leaving the country, that will do the job

If you do stay and go on a deal then be aware they will be signing you up for another 12 month contract

25-06-2008, 22:18

Quote:

Originally Posted by Impz2002

Branson cant help you he only let VM use his brandname and as far as i know he dosnt have much of a financial stake in VM !

Try posting to the Cable tech support newsgroup on VM's newsservers they are pretty good at diagnosing issues and getting it fixed !

Impz

He owns 10% of Virgin Media and thus is the biggest single shareholder and he leases the brand to NTL/Telewest.

kstone · 26-06-2008, 14:03

It's OK,

I had a chat to a few indians again last night, they diagnosed the problem.

Tv Guys said it was a local fault it will work in a few hours
Broadband guy informed me my modem is bad
Lady in UK said it was a bad cable outsid the house

Amazing how acurately they can diagnose these problems now !!...

26-06-2008, 19:05

Quote:

Originally Posted by kstone

It's OK,

I had a chat to a few indians again last night, they diagnosed the problem.

Tv Guys said it was a local fault it will work in a few hours
Broadband guy informed me my modem is bad
Lady in UK said it was a bad cable outsid the house

Amazing how acurately they can diagnose these problems now !!...

Post what modem you have and your power levels from your config pages of your modem.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

kstone · 26-06-2008, 20:17

hardware version. 1.19
Software 2.94.1014

downstream -22.9dBmV
No Lock

sorry for short message, no tinternet so using my mobile

26-06-2008, 20:34

Quote:

Originally Posted by kstone

hardware version. 1.19
Software 2.94.1014

downstream -22.9dBmV
No Lock

sorry for short message, no tinternet so using my mobile

Your downstream power level is way, way, way off if it is at -22dBmV and you need a Tech visit to short out your connection, you will not get a lock with any modem at that level.

If they have not booked a Tech out yet then call them on 151 now!!

Thats the first I have seen that far out.

kstone · 26-06-2008, 21:18

booked for the 10th... that's service for ya.

grrreat

moaningmags · 26-06-2008, 21:19

I saw a customer with a downstream power level of +26, new install and working fine.
Couldn't believe it. But as whydoineedatach says it can and will cause problems and in your case probably is.

26-06-2008, 22:38

Quote:

Originally Posted by moaningmags

I saw a customer with a downstream power level of +26, new install and working fine.
Couldn't believe it. But as whydoineedatach says it can and will cause problems and in your case probably is.

WOW that is a bad one +26 and online, truly amazing

---------- Post added at 22:38 ---------- Previous post was at 22:34 ----------

Quote:

Originally Posted by kstone

booked for the 10th... that's service for ya.

grrreat

Did they give reason for a 2 week delay at all because normally you would get the first available slot and 10/07 does not sound like the first available slot, I would ring up and ask for an earlier slot.

CDB · 27-06-2008, 15:56

Quote:

Originally Posted by Impz2002

Try posting to the Cable tech support newsgroup on VM's newsservers they are pretty good at diagnosing issues and getting it fixed !

Impz

Where's this? link?