Quality is another issue though. The last 24 hours have been a properly bad time, with virtually no service whatsoever yesterday at around 8am to 9am. Through the night it more or less stayed the same until around 3am onwards when it picked up a little bit. However it remains patchy, with glitches and frequent laggy moments.
According to VM site and telephone there is an outage in TF1 which is exactly where I am. The outage appears to me to not be an actual outage but an issue with throughput in what must be the local UBR.
Also, yesterday I was given the following ticket number relating to TF1 by tech support as F000738891
The website gives the ticket number as 739624 !!