20meg, awful awful speeds.

[whydoIneedatech]

Originally Posted by Mox3d

Thats good, although maybe I wasn't clear enough. When I have to call in sometimes it seems to me like I usually get the one's who either cannot speak clear English, or are new, or hate thier job (and are patronising to customers). I wasn't suggesting you were one of these at all, and I apologise if you thought that. That was not my intent.

The is absolutely no need to apologize all I was voicing is that the are many employed like myself under the Ex-Telewest banner who do enjoy their work and just wanted you and anyone that reads this thread to know.

Most of us want to help you as otherwise why are we on the other end of the phone.

[IT Lemming]

Originally Posted by MarcM

Hello all,
For the last 2 weeks I've been getting awful speeds on my 20meg service, reguardless of time of day. It seems to be capping out at around 150 kb/s to 200 kb/s mostly. Sometimes I get lucky and hit 300 kb/s.

Here are my signal levels:
Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 1.9 dBmV Downstream SNR : 38.5 dB

Upstream Lock : Locked Upstream Channel ID : 6 Upstream Frequency : 28784000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 49.0 dBmV Upstream Mini-Slot Size : 2

New modem arrived today, and I am back up to full speed, I would call Virgin, and get them to send you out a new modem, especially if yours is an old 250 version