2 routers, 1 modem, all 3 provide problems
17-06-2008, 23:55
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#1
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Call me Craig...
Join Date: Mar 2007
Location: Middlesbrough
Age: 18
Services: XL TV package with V+, normal STB, L broadband. Phone
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2 routers, 1 modem, all 3 provide problems
OK, get this one. I can't find a problem, and techs can't find a problem either.
1) I have 2 routers, both keep disconnecting if I keep my laptop and PC connected using ethernet. Fine if I attach one to wireless.
2) Sometimes the routers can find the modem, yet they won't find my internet.
3) My Belkin router has wireless, yet my laptop can't find it. I tried using my laptop and the same router at Currys, worked fine straight away.
4) No matter what I'm connected with, a router or modem, I don't get over 5Mb. This started when I purchased a new router.
I've tried using TCP Optimizer to sort out the speed, that did nothing.
My routers are a ZyXEL and a Belkin. I'm on 10Mb and I'm in TS3.
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There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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18-06-2008, 00:28
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#2
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cf.addict
Join Date: Nov 2005
Posts: 290
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by cimt
OK, get this one. I can't find a problem, and techs can't find a problem either.
1) I have 2 routers, both keep disconnecting if I keep my laptop and PC connected using ethernet. Fine if I attach one to wireless.
2) Sometimes the routers can find the modem, yet they won't find my internet.
3) My Belkin router has wireless, yet my laptop can't find it. I tried using my laptop and the same router at Currys, worked fine straight away.
4) No matter what I'm connected with, a router or modem, I don't get over 5Mb. This started when I purchased a new router.
I've tried using TCP Optimizer to sort out the speed, that did nothing.
My routers are a ZyXEL and a Belkin. I'm on 10Mb and I'm in TS3.
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Ditch the hardware and buy something decent like Linksys. Don't EVER run crappy stuff like TCP Optimizer. Do you really think a bit of software knows more than the hundreds of electrical engineers who designed Ethernet?
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18-06-2008, 01:37
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#3
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cf.addict
Join Date: May 2005
Posts: 286
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Re: 2 routers, 1 modem, all 3 provide problems
Forget belkin, they are rubbish.
ZyXEL routers are generally good but in my experience the configuration software is not easy to understand. I would recommend a Linksys or Netgear router.
If you connect your modem direct to your pc, via ethernet (remember to power it off, connect to your pc, and power on) what speed do you get?
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18-06-2008, 01:39
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#4
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Call me Craig...
Join Date: Mar 2007
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Age: 18
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by jaycee
Forget belkin, they are rubbish.
ZyXEL routers are generally good but in my experience the configuration software is not easy to understand. I would recommend a Linksys or Netgear router.
If you connect your modem direct to your pc, via ethernet (remember to power it off, connect to your pc, and power on) what speed do you get?
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I still get below 6Mb... I said in my post about that.
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There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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18-06-2008, 01:42
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#5
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cf.addict
Join Date: May 2005
Posts: 286
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Re: 2 routers, 1 modem, all 3 provide problems
Which modem do you have?
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18-06-2008, 01:43
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#6
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Call me Craig...
Join Date: Mar 2007
Location: Middlesbrough
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Re: 2 routers, 1 modem, all 3 provide problems
Ambit 120. It was all fine before I plugged in my Belkin.
__________________
There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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18-06-2008, 01:50
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#7
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cf.addict
Join Date: May 2005
Posts: 286
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Re: 2 routers, 1 modem, all 3 provide problems
The belkin cant have done anything to the modem. You could try a new ethernet cable just in case.
The 120 is a bit old - and I don't think it's really capable of handling 10MB or the faster services well. Call virgin and ask for a modem upgrade.
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18-06-2008, 01:54
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#8
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Call me Craig...
Join Date: Mar 2007
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Re: 2 routers, 1 modem, all 3 provide problems
But it wasn't going below 8Mb... So it could handle 10Mb. I'll phone tomorrow and ask. What's the number for a new modem?
__________________
There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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18-06-2008, 01:58
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#9
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cf.addict
Join Date: May 2005
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Re: 2 routers, 1 modem, all 3 provide problems
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18-06-2008, 02:02
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#10
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Call me Craig...
Join Date: Mar 2007
Location: Middlesbrough
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by jaycee
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Quote:
Great news!
You actually don't need a modem upgrade.
We've looked at your current modem specification and it'll deliver the new speed perfectly.
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It is compatible with 10Mb.
__________________
There are 10 kinds of people in the world; those who understand binary mathematics and those who don't.
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18-06-2008, 03:59
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#11
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cf.member
Join Date: Mar 2008
Posts: 3
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Re: 2 routers, 1 modem, all 3 provide problems
Hi there,
You may want to look at this page
http://www.virginmedia.com/help/belkin.php
If you have one of these routers (or similar) this is a known issue an your connection will be intermittent, from what I have heard you will also suffer poor performance on things like YouTube as the router is busy renewing its DHCP lease every 22 seconds.
The solution is simply to upgrade the firmware.
Could be something completely unrelated but it's always worth checking 
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18-06-2008, 06:46
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#12
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Tech Support
Join Date: Mar 2008
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by hokkers999
Ditch the hardware and buy something decent like Linksys. Don't EVER run crappy stuff like TCP Optimizer. Do you really think a bit of software knows more than the hundreds of electrical engineers who designed Ethernet?
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Heres the link to the website that you can get TCP/IP Optimiser from ,better contact them and inform them and the Developers ( those guy's with degrees ) that they are wrong!
www.speedguide.net.
__________________
__________________________________________________ _________________
The problem with troubleshooting is that trouble shoots back! 
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18-06-2008, 11:50
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#13
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cf.addict
Join Date: May 2005
Posts: 286
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Re: 2 routers, 1 modem, all 3 provide problems
You only really need things like TCP Optimiser if you have had some other tool in the past that has changed the setting (MTU). There used to be many programs that would do this to optimise your PC for dialup internet. I have not tweaked my machine and I get 100MB via my LAN perfectly.
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18-06-2008, 19:59
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#14
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Tech Support
Join Date: Mar 2008
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by jaycee
You only really need things like TCP Optimiser if you have had some other tool in the past that has changed the setting (MTU). There used to be many programs that would do this to optimise your PC for dialup internet. I have not tweaked my machine and I get 100MB via my LAN perfectly.
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All the tweaks are reversible and the is full removal advice on the site if not happy with it.
__________________
__________________________________________________ _________________
The problem with troubleshooting is that trouble shoots back!
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18-06-2008, 20:06
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#15
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cf.mega poster
Join Date: Oct 2005
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Re: 2 routers, 1 modem, all 3 provide problems
Quote:
Originally Posted by whydoIneedatech
All the tweaks are reversible and the is full removal advice on the site if not happy with it.
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The best use for it is to just reset Windows defaults if nothing more. At least then you can be sure its not been tampered with by another program.
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