2 routers, 1 modem, all 3 provide problems

[Polevik]

why is it that when someone has a problem with a router , the advise is always to go and buy another router ?
linksys , netgear, zyxel, belkin etc all use simmilair chipsets like broadcom, railink, airgo etc.
so in fact a router is a router is a router. the only thing that changes is the way the interface and the box looks like.

the real challenge is to sort out a problem rather then to go and buy another router :-)
I admit sometimes there are issues with the hardware or firmware. and thats what we need to find out.

Cimt what version and model number belkin/zyxel router do you have ?

[Kymmy]

Perhaps it's easier to say "Buy another router" than it is for some people to say "Sorry I don't have a clue"



Kymmy

[cimt]

Originally Posted by Polevik

why is it that when someone has a problem with a router , the advise is always to go and buy another router ?
linksys , netgear, zyxel, belkin etc all use simmilair chipsets like broadcom, railink, airgo etc.
so in fact a router is a router is a router. the only thing that changes is the way the interface and the box looks like.

the real challenge is to sort out a problem rather then to go and buy another router :-)
I admit sometimes there are issues with the hardware or firmware. and thats what we need to find out.

Cimt what version and model number belkin/zyxel router do you have ?

zyxel nbg334w - V3.60(AMS.2)

and

http://catalog.belkin.com/IWCatProdu...duct_Id=136493 - the ariel is on the otherside if it makes any difference?

The version says 7002uk

[Polevik]

ok the first thing I would try on both routers
1. is to change the channels.

I personally am not to familiar with the zyxel router interface.

on the belkin log into your router page http://192.168.2.1 and from the menu on the left select channel and ssid and change the channel. there is a choice between 13 channels. my advise is to try them all . so for example set it to channel 12, press apply changes and then test . if this does not resolve try another channel and in this way try all the channels until you find one that works fine.

2. the router you have is the version 7 this router had a known issue with VM whereby it request an IP adress from VM every 25 secs , VM is not happy with this ( which they rightfully have said) and belkin has released a new firmware to solve this problem - the firmware can be found here - http://www.belkin.com/uk/support/art...id=9080&scid=0

and the way to apply the firmware can be found here - http://www.belkin.com/uk/support/art...id=7135&scid=0
remember to set the router back to factory defaults when the firmware has been applied

3. if all this fails try setting an IP adress on the pc.

let me know if you get this problem sorted :-)

[cimt]

Thu, 03 Jul 2008 10:21:17 GMT

Test 1: 1024K took 5439 ms = 188.3 KB/sec, approx 1552 Kbps, 1.52 Mbps
Test 2: 1024K took 3894 ms = 263 KB/sec, approx 2167 Kbps, 2.12 Mbps
Test 3: 1024K took 3598 ms = 284.6 KB/sec, approx 2345 Kbps, 2.29 Mbps
Test 4: 2048K took 8221 ms = 249.1 KB/sec, approx 2053 Kbps, 2 Mbps

Overall Average Speed = approx 2029 Kbps, 1.98 Mbps


To repeat this test from the source server click here.

That is on a Belkin wired connection...

[Polevik]

what speeds do you get when you connect the VM modem straight to your pc without the belkin or zyxel ?

[cimt]

My laptop still isn't finding my Belkin wireless...

Also with modem connected directly:

Thu, 03 Jul 2008 10:34:23 GMT

Test 1: 1024K took 5311 ms = 192.8 KB/sec, approx 1589 Kbps, 1.55 Mbps
Test 2: 1024K took 4984 ms = 205.5 KB/sec, approx 1693 Kbps, 1.65 Mbps
Test 3: 1024K took 4580 ms = 223.6 KB/sec, approx 1842 Kbps, 1.8 Mbps
Test 4: 2048K took 9112 ms = 224.8 KB/sec, approx 1852 Kbps, 1.81 Mbps

Overall Average Speed = approx 1744 Kbps, 1.7 Mbps


To repeat this test from the source server click here.

[Richy99]

what security settings do you have on the router? e.g wpa/wpa2

[Polevik]

so you are getting 1.98mbps with belkin router connected hardwired .
and 1.7 mbps with modem hardwired to pc ????

looks like there is something up with your VM connection or modem ?

connect the modem to your pc hardwired and then ring VM to relay the download speed issues you are having.
if they sort it for the modem.
do not connect the belkin until you have applied the latest firmware to the belkin.

test the wireless channles as explained before ( to solve your wireless connection issue)

[cimt]

Not going to happen, my PC won't find the modem but my laptop does... I'm going to have to phone Virgin and see what they say but I don't want to be phoning a premium number.

[Angry@VMedia]

Originally Posted by cimt

Not going to happen, my PC won't find the modem but my laptop does... I'm going to have to phone Virgin and see what they say but I don't want to be phoning a premium number.

It aint a premium number now, just call 151 from your virgin phone

[cimt]

If anyone has problems in Teesside then there's Broadband problems which they are sorting. I was told by an automated message when I phoned...

Now I'm on hold.

[Richy99]

Originally Posted by cimt

Not going to happen, my PC won't find the modem but my laptop does... I'm going to have to phone Virgin and see what they say but I don't want to be phoning a premium number.

if the laptop picsk it up but not the pc then its a pc issue, VM won support you for that as the laptop works

[cimt]

Oh, that's a seperate issue. I've got an engineer coming out tomorrow so if it still doesn't work then, I'll show him. But the reason the engineer is coming out is about my speeds.

[cimt]

Fri, 04 Jul 2008 13:05:13 GMT

Test 1: 1024K took 834 ms = 1227.8 KB/sec, approx 10117 Kbps, 9.88 Mbps
Test 2: 1024K took 907 ms = 1129 KB/sec, approx 9303 Kbps, 9.08 Mbps
Test 3: 1024K took 906 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
Test 4: 2048K took 2903 ms = 705.5 KB/sec, approx 5813 Kbps, 5.68 Mbps

Overall Average Speed = approx 8637 Kbps, 8.43 Mbps


New modem, problem sorted!

Are modems meant to have an OEM power supply? And do engineers have OEM power supplies in their vans?