I can't send from ntlworld address through 3 broadband.

albeard · 09-06-2008, 18:40

Help!!

My internet provider is NTL and have an ntlworld.com address. At home through broadband I can send & receive e-mails no problem.

I have recently bought (or my company has) a 3G broadband dongle for when I am away on buisness.

When using the 3G dongle I can recieve e-mails but cannot send. Is this a small settings issue which I will need careful instruction as I am not an IT guru, or are NTL and 3 just not compatible. I presumed, maybe wrongly, that the 3G would piggy-back the NTL.

I don't really want to change my e-mail address.

If anybody can clarify my plight I would be very grateful.

All the best

**Graham M** · 09-06-2008, 18:41

Change your SMTP server to 3's and you'll be able to send emails but you'll need to change back when using NTL so if your email client supports "personalities" or user profiles then it's worth setting up a separate one

albeard · 09-06-2008, 18:56

Thanks for the prompt post. If that was an easy-speak solution then I'm in a muddle!! Does that mean when I'm away I use 3's SMTP to send & recieve and then when I get home I reset to NTL? If that is right can you explain 'change your SMTP to 3's and how do I find out what they are and NTLs for when I get home again?

Al

homealone · 09-06-2008, 19:25

You could always use the webmail service - assuming you can browse to

http://webmail.ntlworld.com/

& sign in with your usual details

albeard · 09-06-2008, 19:57

Thanks Gaz
I can browse ok but need to keep using my Microsoft Outlook.

All the best

Al

ceedee · 09-06-2008, 19:58

Quote:

Originally Posted by albeard

Thanks for the prompt post. If that was an easy-speak solution then I'm in a muddle!! Does that mean when I'm away I use 3's SMTP to send & recieve and then when I get home I reset to NTL? If that is right can you explain 'change your SMTP to 3's and how do I find out what they are and NTLs for when I get home again?

Don't panic!

All you really need to know is that the SMTP servers (that you're after addresses for) accepts the emails you send out. And the POP3 or IMAP servers handle your incoming mail.

What is SMTP?

Try using "smtp.three.co.uk" when you are connecting via 3's USB modem and "smtp.ntlworld.com" when you're back at home and connecting via cable broadband.

albeard · 09-06-2008, 20:17

Thanks CeeDee.

I thought you were on to something then. I changed both incoming to POP.three & outgoing to SMTP.three one at a time and tried but to no avail. The error 0x80042109, said 'Outlook couldn't connect to the outgoing SMTP server'. Do I also need to change the connection type?

All the best

ceedee · 09-06-2008, 21:11

Try leaving your pop3 settings as ntlworld?
Sorry, I haven't really used outlook in over four years.

homealone · 09-06-2008, 21:44

Quote:

Originally Posted by ceedee

Try leaving your pop3 settings as ntlworld?
Sorry, I haven't really used outlook in over four years.

I agree, it is only the SMTP settings which have to be altered when sending from other than your Virgin Media registered location.

The Virgin Media POP3 servers will 'pick up' mail no matter where you are, using any mail client which can log into your account.

I'm not sure I understand why you don't want to use outlook / pop3 for incoming mail & webmail for outgoing?

The answer to that may be relevant to another suggestion, which is to sign up for a googlemail account, that will allow you to specify the sending address in any outgoing message & will also work with IMAP (although I haven't tried imap, myself)

**Kymmy** · 09-06-2008, 22:27

In simple terms...

You can only use the SMTP server associated with the connection you are using at that point in time. It does not matter if you use 3's SMTP server to send NTLWORLD emails it will allow you as long as you are connected via a 3 connection.

In outlook just set up a new account for your ntlworld address using the 3 smtp servers, and then in send/receive groups disable the "receive check box" for that account. That way when you;re connected to 3 you use that account, when you connect to VM you use the original account. The original account will still pick up the email from ntl's pop servers no matter which service you connect through.

Kymmy

flowrebmit · 10-06-2008, 17:54

Quote:

Originally Posted by Kymmy

In simple terms...

You can only use the SMTP server associated with the connection you are using at that point in time. It does not matter if you use 3's SMTP server to send NTLWORLD emails it will allow you as long as you are connected via a 3 connection.

I think it does matter, the email sent from 3's SMTP server will show as being from 3's server, and most likely the from: and reply-to: headers will show the email address from the 3's email address.

tweetiepooh · 10-06-2008, 18:28

You may need to check the settings on 3's SMTP serves. Virgin's have no encryption/authentication and use the basic ports etc. You can only send via Virgin's SMTP when you are on our network.
Other providers may additionally use authentication/encryption/secure links and so on. You'll need to check 3's documentation. My kmail (linux) mail client provides a "Check what server supports" button to aid in this.

**Kymmy** · 10-06-2008, 19:48

Quote:

Originally Posted by flowrebmit

I think it does matter, the email sent from 3's SMTP server will show as being from 3's server, and most likely the from: and reply-to: headers will show the email address from the 3's email address.

Shouldn't do as most ISP SMTP servers will allow relay from connection on an authorised account (either authorised by user/pass or purely via the connection itself) Although the X-from will show 3 as the relay the From: REPLY-TO: should be whatever outlook sets them to.

Kymmy

mikeeey-h · 10-06-2008, 20:56

Hi,

first time poster...

But in the same boat as you, I've spoken to 3 who don't offer an out going SMTP server, but if you take a look at

http://help2.virginmedia.com/help/ge...authentication

It tells you all you need to do, you only need to do it once and it will work when you are connect to either NTL or 3.

Mike.

homealone · 10-06-2008, 21:10

Quote:

Originally Posted by mikeeey-h

Hi,

first time poster...

But in the same boat as you, I've spoken to 3 who don't offer an out going SMTP server, but if you take a look at

http://help2.virginmedia.com/help/ge...authentication

It tells you all you need to do, you only need to do it once and it will work when you are connect to either NTL or 3.

Mike.

to the forum mikeeey-h

cracking first post, I didn't know about that - it sounds exactly what the OP is looking for