retentions current number?

Zain · 02-06-2008, 21:52

hey,

can anyone tell me the current virgin retention number please..and when there open-closed...cheers!

Ben B · 02-06-2008, 21:57

Hi Zain,

As far as I know you just ring the standard customer care number which is 150 on a virgin phone and 08454541111 from any other landline and select the option for if you're thinking about leaving.

Ben

PS Not sure about when they are open/closed

Zain · 02-06-2008, 21:59

ok cheers i'll phone them tommorow and see what i can get outta them.

r00t · 02-06-2008, 22:09

Quote:

Originally Posted by Zain

ok cheers i'll phone them tommorow and see what i can get outta them.

Forgive me being nosey, do you mind sharing why you need to get something "outta them"?

hokkers999 · 02-06-2008, 23:43

Quote:

Originally Posted by r00t

Forgive me being nosey, do you mind sharing why you need to get something "outta them"?

Because he thinks WE should all subsidise HIS viewing

With a bit of luck they'll tell him "goodbye shut the door on the way out"

N00N00 · 03-06-2008, 00:22

Some rather unnecessarily nasty postings here.

Virgin's RRP for most products are very high indeed and the phone call charges are pretty disgusting too. Anyone not on some sort of bundle or deal is getting ripped off.

Of course he may well be someone looking to pay next to nothing. I don't particularly recommend it, but if he can negotiate a stupidly good deal then that's the fault of incompetent Virgin staff not him.

Businesses have to compete with each other - talktalk and others offer better value for a significant chunk of Virgin's customers. Virgin know they can either lower the price or lose the customer.

BenMcr · 03-06-2008, 00:41

But maybe Virgin could lower the price for all customers if they didn't have to subsidise those on Customer Relations deals

Sirius · 03-06-2008, 06:34

Quote:

Originally Posted by hokkers999

Because he thinks WE should all subsidise HIS viewing

With a bit of luck they'll tell him "goodbye shut the door on the way out"

Seconded

r00t · 03-06-2008, 07:53

I wasn't looking to have the guy lynched, maybe Zain has had a rough ride. Thats the reason I asked.

Zain · 03-06-2008, 15:32

Quote:

Originally Posted by N00N00

Some rather unnecessarily nasty postings here.

Virgin's RRP for most products are very high indeed and the phone call charges are pretty disgusting too. Anyone not on some sort of bundle or deal is getting ripped off.

Of course he may well be someone looking to pay next to nothing. I don't particularly recommend it, but if he can negotiate a stupidly good deal then that's the fault of incompetent Virgin staff not him.

Businesses have to compete with each other - talktalk and others offer better value for a significant chunk of Virgin's customers. Virgin know they can either lower the price or lose the customer.

exactly my point. im not willing to pay for something im not getting full speed on espically over the weekend....im obviously going to complain for the service im not recieving but paying for arent i?

r00t · 03-06-2008, 16:22

So I would think you have contacted VM support and you have been told this is an ongoing issue. High TX load, FEC errors, low SNR etc.. and it will take some time to resolve?

You should have had a rolling credit applied, when you call CR could you ask to be put through to support and get the reference number for your issue. Something this serious should be on the internal outage page.
If you could post reference/remedy code here then I'll take a look too. I hate to see good money goto waste

BenMcr · 03-06-2008, 16:30

Quote:

Originally Posted by r00t

You should have had a rolling credit applied

Doubtful. Rolling Credits basically do not exist anymore.

They are certainly not used for compensation

bigcats30 · 03-06-2008, 18:32

Quote:

Originally Posted by hokkers999

Because he thinks WE should all subsidise HIS viewing

With a bit of luck they'll tell him "goodbye shut the door on the way out"

The guy asks for a simple bit of help and you slag him off....just because YOU can't be arsed to get off your backside and get something cheaper is NOT our problem!!! do you whine when someone asks for a discount for a new car??? <edit Rob: deleted>

**Rob M** · 03-06-2008, 18:42

Nice, so this thread went seriously downhill then.....

**Rob** · 03-06-2008, 18:47

Can we cut out the blunt remarks against each other please