retentions current number? - Page 2

Rik · 15-07-2008, 14:08

Well spoke to customer care and rentions today to pay my bill and cancel my digital tv and phone line, and must say extremely impressed with the agents i spoke to.

Customer Care was "G" and he was first class
Retentions was "O" and he was excellent as well.

I explained that i wasnt using the phoneline and wasnt watching enough tv to warrant the XL pack cost, and most of what I watch i could download or stream on web anyway

I wasnt talked out of it, and simply cancelled the TV and Phone, didnt haggle for a deal of the century, wasnt offered it.

I think its good that VM now arent throwing stupid deals at people that want to leave, just to keep the custom thus making no money out of them at all.

Still got 20MB broadband which im very happy with, and lets hope the STM is removed one day

PowerUser · 15-07-2008, 20:26

Quote:

Originally Posted by Rik

Still got 20MB broadband which im very happy with, and lets hope the STM is removed one day

Sorry my friend, But I can only see this getting worse...75% reduction of service to 5mb for £37 per month is a joke....

I'm over 3km away from my ADSL exchange, and even they can offer me a better service then 5mb without any of this threshold crap...and for only £14 per month...

I'm looking into it now...

Haggis23 · 15-07-2008, 20:41

Quote:

Originally Posted by Zain

hey,

can anyone tell me the current virgin retention number please..and when there open-closed...cheers!

08454541111

Option 4

Open: Mon to Fri - 8am to 8pm / Sat - 9am to 5pm / Sun - Closed

Sorry if this has already been posted! lol

Pbryanw · 15-07-2008, 20:50

Quote:

Originally Posted by PowerUser

Sorry my friend, But I can only see this getting worse...75% reduction of service to 5mb for £37 per month is a joke....

Personally, I'm not a huge downloader so I haven't noticed the STM restrictions. Occasionally I might download the odd program from 4od or iPlayer but even then I might as well watch it on catch-up with my V+ Box on the main TV.

I'm sure not every Virgin customer constantly reaches their STM limits and are like me and just browse the web/check e-mail and want the fast connection for the occasional software upgrade.

whydoIneedatech · 15-07-2008, 21:17

Useful Virgin numbers

Customer Care - 150 (Options 1 then 3)
Moving House - 150 (Options 2 then 1)
Disconnecting - 150 (Options 2 then 2)
Faults (Including Broadband) - 151

PowerUser · 15-07-2008, 22:23

Quote:

Originally Posted by Pbryanw

Personally, I'm not a huge downloader so I haven't noticed the STM restrictions. Occasionally I might download the odd program from 4od or iPlayer but even then I might as well watch it on catch-up with my V+ Box on the main TV.

I'm sure not every Virgin customer constantly reaches their STM limits and are like me and just browse the web/check e-mail and want the fast connection for the occasional software upgrade.

You see to me having 20Mbit just to use e-mail and download small upgrades is really ludicrous overkill..

You can do that with 4Mbit..!!

The whole reason to have a 20mbit connection is so that you can download larger data faster and Complete your download in less time freeing up the internet !!!

1.4Gb !!!!!During the most obvious part of the day when people come home from work to use there pc's, I don't call that heavy use.. so we get restricted to 5mbit,, and instead of downloading what we wanted inside 30mins then leaving the net and freeing up conjestion.. we now have a maxed out 5mb connection for over an hour instead...

So now you have more people on the net for longer causing more conjestion then if they had quickly downloaded what they wanted and stopped

Do you see my logic here!!!

Rik · 15-07-2008, 23:12

Quote:

Originally Posted by PowerUser

Sorry my friend, But I can only see this getting worse...75% reduction of service to 5mb for £37 per month is a joke....

I'm over 3km away from my ADSL exchange, and even they can offer me a better service then 5mb without any of this threshold crap...and for only £14 per month...

I'm looking into it now...

I have spoke to BT and the max connection I can get as im soo far from the exchange, is 2MB!!

So even STMed to 5MB its still a win win situation for me, I need to stay on the 20MB tier for my 9pm onwards downloading which is *Currently* full speed, now if VM start to introduce STM after 9pm then I will certainly be straight on the phone, as two set of STM is bad enough, but adding the evening as well, well that would be commercial suicide imo.

PowerUser · 16-07-2008, 09:56

Quote:

Originally Posted by Rik

I have spoke to BT and the max connection I can get as im soo far from the exchange, is 2MB!!

So even STMed to 5MB its still a win win situation for me, I need to stay on the 20MB tier for my 9pm onwards downloading which is *Currently* full speed, now if VM start to introduce STM after 9pm then I will certainly be straight on the phone, as two set of STM is bad enough, but adding the evening as well, well that would be commercial suicide imo.

If you don't mind me asking, what number do I need to call for BT to determine my estimated supported network speed.!!

Thanks

Druchii · 16-07-2008, 10:00

Quote:

Originally Posted by PowerUser

If you don't mind me asking, what number do I need to call for BT to determine my estimated supported network speed.!!

Thanks

You can visit www.samknows.com and type in a neighbours telephone number/address that have BT. This will give you a good estimate of what you can expect.

PowerUser · 16-07-2008, 10:18

Quote:

Originally Posted by Druchii

You can visit www.samknows.com and type in a neighbours telephone number/address that have BT. This will give you a good estimate of what you can expect.

Good link thanks...

Even if my line only supports 2mbit, I can get Be*. which I can constantly use all day without any threshold, £14 per month for 2Mbit instead of £37 for 5Mbit...hmmm.. no brainer...and before anyone says : but you get 20mbit after 9pm until 10am next day, Sorry but that's a flawed argument, as I won't sit up early hours of the morning trying to search and dowload the things I need when I need sleep for work...

The current setup is already commercial suicide... just a shame that they can't see what is happening..

oliver1948uk · 16-07-2008, 10:30

If lots of high users go to Be*, be ready for them to introduce traffic shaping. There is only so much bandwith available to any provider which may not be enough at peak times.

Taken from Be* terms and conditions:

"What about excessive network usage?
If it’s felt that any Be member’s Internet activities are so excessive that other members are detrimentally affected, Be may give the member generating the excessive web traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, Be may terminate that member’s services."

Also, there is a thread on here somewhere (or was it on cablehell.co.uk ) in which somebody received a warning letter from Be* about downloading something which may have been illegal. Nobody to my knowledge has ever reported receiving such a letter from VM.

ceedee · 16-07-2008, 11:05

Quote:

Originally Posted by oliver1948uk

If lots of high users go to Be*, be ready for them to introduce traffic shaping. There is only so much bandwith available to any provider which may not be enough at peak times.

And that tipping point may not be far off given the rate that people are moving over to Be and O2.
On the other hand, it's much easier for ADSL providers to increase the backhaul than VM.

Quote:

Also, there is a thread on here somewhere (or was it on cablehell.co.uk ) in which somebody received a warning letter from Be* about downloading something which may have been illegal. Nobody to my knowledge has ever reported receiving such a letter from VM.

Oh, I can think of 800 or so...

oliver1948uk · 16-07-2008, 11:13

The letter I am referring to from Be* is far more specific.

It may be found here

ceedee · 16-07-2008, 12:06

I suspect that VM's warning letter (initiated from a 'complaint' by the BPI) will turn out to be very similar, Oliver.

But, unlike Be, VM have already declared that nobody will be disconnected solely on the basis of the evidence presented in the letter.

Incidentally, isn't it a bit strange that a copy of the "800 letter" hasn't found it's way onto the net?

Rik · 16-07-2008, 18:54

Quote:

Originally Posted by PowerUser

as I won't sit up early hours of the morning trying to search and dowload the things I need when I need sleep for work...
.

Why do you have to sit up?
Can you not queue downloads up on your BT client or Usenet client in advance? and leave it running overnight, or are you one of these people that are soo worried about the cost of a PC would make on your energy bill, or even worse are you scared it might suddenly burst into flames overnight

So im afraid your argument is flawed.

The service isnt right for you, but is for others, Im not over the moon with STM, but when you compare the stupid caps and FUP/AUP with ADSL providers, im happy with the service im receiving. I would love to move to BE, but the service is not even available to me unfortunately. I do hope it goes well for you tho, whoever you change to.

---------- Post added at 18:54 ---------- Previous post was at 18:53 ----------

Quote:

Originally Posted by PowerUser

If you don't mind me asking, what number do I need to call for BT to determine my estimated supported network speed.!!

Thanks

I simply asked 5 neighbours in the street