Vista 64bit Home Premium to SB5100 Motorola Modem problem

Peter Nile · 07-05-2008, 11:22

I'm currently having problems getting my old Telewest cable modem
to work with windows vista premium 64bit. I have a motorola SB5100 cable
modem which works with my laptop which has vista business 32bit using
the usb cable. I have downloaded drivers from the motorola website to
try to solve the problem but they have been unsuccessful. I have also
tried to connect the modem via ethernet cable and this unfortunately is
unsuccessful also. However when i have tried to connect using a netgear
modem at a different location this worked fine using an ethernet cable.
i therefore believe that there is a compatability issue between the
SB5100 cable modem and Vista Home Premium 64bit. If you could kindly help me in
this matter it would be greatfully appreciated

**Stuart C** · 07-05-2008, 11:25

When switching between USB and Ethernet, you need to power cycle the modem (switch the modem off at the mains, wait a couple of seconds and power it back up) otherwise you will not be able to connect.

Have you done this?

Peter Nile · 07-05-2008, 11:34

No, didn't switch the modem off. I really do hope it is that simple. In anticipation, many thanks for the tip.

whydoIneedatech · 07-05-2008, 14:04

The USB drivers do not work with Vista you can only connect a Virgin modem via an Ethernet cable to a Vista machine, and everytime you swap devices you must unplug the modem.

My SB5100 works perfectly on Vista.

Wossi · 07-05-2008, 16:09

I'm still shocked that my SB5100 is still working strong and copes with 10mb d/l

whydoIneedatech · 07-05-2008, 19:32

Quote:

Originally Posted by Wossi

I'm still shocked that my SB5100 is still working strong and copes with 10mb d/l

It is capable of 20Mb no problem, check my result below on a SB5100.

Peter Nile · 07-05-2008, 19:59

It was that easy! Many thanks again for your help.

Peter