Constant modem reboots

[G UK]

Err, not always. They couldn't find a fault with my modem until I unplugged it despite telling them I had been having problems for the last couple of weeks. They wanted to book a tech and I told them it was the modem and I didn't need a tech.

A few days later a modem arrives in the post. Either I am incredibly convincing on the phone (doubt it), the rep on the phone was not following procedure (possible) or your wrong (also possible).

Maybe I should add only unplug your modem for the tests if you are sure its causing the fault but your having trouble getting the indian rep to find it.

The worse comes to the worse they book a tech and you phone back and say cancel the tech it appears to be working again. Preferably after they have refunded the first calls costs of course

Edit: Rereading your post, I did exactly as you did but because the fault was intermittant they couldn't find a fault, hence the need to unplug

[whydoIneedatech]

Originally Posted by G UK

Err, not always. They couldn't find a fault with my modem until I unplugged it despite telling them I had been having problems for the last couple of weeks. They wanted to book a tech and I told them it was the modem and I didn't need a tech.

A few days later a modem arrives in the post. Either I am incredibly convincing on the phone (doubt it), the rep on the phone was not following procedure (possible) or your wrong (also possible).

Maybe I should add only unplug your modem for the tests if you are sure its causing the fault but your having trouble getting the indian rep to find it.

The worse comes to the worse they book a tech and you phone back and say cancel the tech it appears to be working again. Preferably after they have refunded the first calls costs of course

Edit: Rereading your post, I did exactly as you did but because the fault was intermittant they couldn't find a fault, hence the need to unplug

I am not Indian or EX-NTL just EX-Telewest, so if if you spoke to me with a modem switched off I would think the fault lay in the Cabinet and book a Tech, if you called and explained in similar terms to what I have previously posted then I would be inclined to replace the Modem, the choice is yours!

[ceedee]

Originally Posted by whydoIneedatech

I am not Indian or EX-NTL just EX-Telewest, so if if you spoke to me with a modem switched off I would think the fault lay in the Cabinet and book a Tech, if you called and explained in similar terms to what I have previously posted then I would be inclined to replace the Modem, the choice is yours!

Ah yes, but if BB users could be sure of getting hold of you on the phone, this forum would be almost empty of queries!

[whydoIneedatech]

Originally Posted by ceedee

Ah yes, but if BB users could be sure of getting hold of you on the phone, this forum would be almost empty of queries!

That is how Telewest Techs are trained, and as we now take some NTL calls we are surprising even their customers

.

[KenMcGeach]

yeahh.. nevermind i think ill just wait till its actually a major problem before calling for tech/a new modem

or support in general now ive found this forum

[whydoIneedatech]

Originally Posted by KenMcGeach

yeahh.. nevermind i think ill just wait till its actually a major problem before calling for tech/a new modem

or support in general now ive found this forum

It is free from the 1st of June all you do then is call 151.

[jerry3687]

This issue has been observed using certain Speedstream modem models with Skype. The solution is to disable the universal plug and play feature in the modem. Log into the modem's configuration page and turn uPnP off.

[GrahamP]

Hey

I bet it its the same problem once more!! I'm now convinced its to do with

Started Unicast Maintenance Ranging - No Response received -

Next time you start getting connection problems. Run CMD. Ping www.ntlworld.com You'll start to get intermittent connection problems and you'll lose about 75-100% of your packets.

In your browser, open

http://192.168.100.1/

Username & password = root

I bet you that in your event log it will tell you that the Unicast Maintenance Ranging has been trying to upgrade the software on your modem, and failing!

When this happens your modem will restart which is why you'll probably find that the connection restores itself shortly afterwards?!?

The call centre had no solution but i'm hoping the engineer i called will!

P.S. I had the same problem with my 255 which was relatively new, and now with my 256!