STM Statement

[mcmanic]

Originally Posted by PeteTheMusicGuy

The Whole STM thing is starting to get beyond a joke. I'm seriously thinking of moving my broadband

your not the only one, its got to the point that its become to confusing what you can do and what you cannot, worse that dailup and the old 2 hours automatic cutoff and reconnect days.

Sky HDD package is becomming more and more attractive, and this is from a loyal cutomers since Nymex days, i've virtually nearly had it with VM.

When you look at it, Sky has better/faster BB, better TV and BT give you a better and cheaper phone (privacy options are free).

Be offer much faster BB and a lot cheaper too.

Back in Nynex/C&W/NTL days the usual trick was to offer an equivalent service for slightly less than the competitors. Now the service is so bad (dial-up speeds, no Sky 1, very limited HD channel selection etc) and expensive I think people will start to leave in numbers.

[frogstamper]

Originally Posted by mojo

When you look at it, Sky has better/faster BB, better TV and BT give you a better and cheaper phone (privacy options are free).

Be offer much faster BB and a lot cheaper too.

Back in Nynex/C&W/NTL days the usual trick was to offer an equivalent service for slightly less than the competitors. Now the service is so bad (dial-up speeds, no Sky 1, very limited HD channel selection etc) and expensive I think people will start to leave in numbers.

I can agree with you on the TV mojo, without a doubt Sky does offer a better choice, especially on HD. But on broadband like all adsl providers its dependant on numerous factors, line quality, distance from exchange etc.. On the whole VMs cable broadband is a better bet for reliability and speed.

Just to let you guys know, i cant give out anymore info.

I've been told to "shut up" by virginmedia members (no names mentioned) and for mentioning alex in the newsgroups...they cut my internet connection off and threatened me verbally, so yes, im just going to keep my mouth shut from now on.

[Chrysalis]

Originally Posted by TraxData

It's not far off that now with current trials...

VM shot themself's in the foot with STM, didnt stop heavy downloaders at all, they just shifted their downloads to overnight/all morning/all afternoon, so it's actually made things worse.

VM have big problems if they congested during quiet periods of the day. Thats not something STM can fix only a hard cash capacity upgrade or gigs per month cap.

[Gary L]

Originally Posted by TraxData

Just to let you guys know, i cant give out anymore info.

I've been told to "shut up" by virginmedia members (no names mentioned) and for mentioning alex in the newsgroups...they cut my internet connection off and threatened me verbally, so yes, im just going to keep my mouth shut from now on.

Virginmedia members being staff or customers? and you're going to "shut up" because you'll lose your connection if you don't? you don't even work for the company.

Originally Posted by Gary L

Virginmedia members being staff or customers? and you're going to "shut up" because you'll lose your connection if you don't? you don't even work for the company.

Staff, namely alex brown who got a little upset and decided to get my connection cut off...then i got a rather verbal warning over the telephone today about my "behaviour" as it were and that i should shut up, apologise to alex and keep off the virginmedia newsgroups, followed by if i do it again they'll disconnect my account permanently.

I have other people in the house who also use the connection, so i've decided to just keep my mouth shut on ALL VM subjects.

I'm ex staff.

[Gary L]

Alex has had many people disconnected in the past and now he is back in the groups again, he will carry on threatening people and getting them cut off. I can agree with them asking you to shut up about Alex being a liar, but not about anything else.

I wouldn't give in to their threats so easily. Charles knows how it works

Originally Posted by Gary L

Alex has had many people disconnected in the past and now he is back in the groups again, he will carry on threatening people and getting them cut off. I can agree with them asking you to shut up about Alex being a liar, but not about anything else.

I wouldn't give in to their threats so easily. Charles knows how it works

Problem is he is a liar and he knows it, that's why he got me cut off, guess the truth hurts.

I didnt have a choice about giving in, if i didnt it would just mean grief from the gf, as they cut tv/phone off as well..so she missed all her soaps...and her VOD stuff.

[Gary L]

He is a liar, he has to be a liar to keep his job. he chooses to posts in the groups as a representative of Virginmedia nobody gave him the job. at one time him and Fergal used to be honest and help the users out in the groups. but that was when he was being paid by Telewest. now he is just the person that works for Virginmedia and he has to say what they tell him to say.

Customers are asking for answers to questions of Phorm, STM and everything that is affecting them as a customer. none are forthcoming from anyone from Virginmedia. Alex comes along and just aggrevates everybody with a load of waffle. it just needs someone other than Alex to answer the questions and it would all calm down a bit. but they still keep ignoring the requests for someone to come on the groups and answer the questions. We just get Alex Brown and his load of waffle.

Fergal has gone quiet, I think he is just getting on with his own job and keeping out of it all

I've seen your post in the groups, but you haven't told everyone that you're not allowed to post in the groups anymore. did they tell you to apologise, and to agree to not post in there anymore for your connection back?

[Chrysalis]

Originally Posted by GreyWolf

Agreed!

VM have the opportunity with docsis3 to stand out from other ISPs and lead the way in the broadband market.
Going by Trax post upload back down to 1.5mbit is just pathetic, you get more than that on BE* (ADSL+2)

Personally, I would sacrifice download speed to have higher upload speeds 30/10 sounds great to me....

Ofcom might have something to do with that, they seem intent on keeping the market even, even if it means consumers lose out, I cant see why VM would have capped the upload when they had no problems with it been higher in the trial, but ofcom would have a problem with it as it would have caused problems for all those LLU isps and for BT having to invest in fiber to match it.

---------- Post added at 14:51 ---------- Previous post was at 14:49 ----------

Originally Posted by TraxData

STM has always been planned for 50mbit, just...nobody told customers that!

They cannot afford the upgrades required for 50mbit anyway (gonna be a long time till they move to true docsis3 as well, gonna be stuck on pre for some time to come) so the only option is STM.

From what i have heard within the company there is a large amount of new limits that will be hitting us over time.

Ahh forget my previous post then so the real reason for 1.5mbit upload is 50mbit is gonna be provided on current docsis due to constraints for the upgrades?

[utt]

I didn't think there was any testing of 50Mb in your area.

How did you manage to get a 20Mb Business account when they only do 4 or 10?

[Chrysalis]

Originally Posted by TraxData

Problem is he is a liar and he knows it, that's why he got me cut off, guess the truth hurts.

I didnt have a choice about giving in, if i didnt it would just mean grief from the gf, as they cut tv/phone off as well..so she missed all her soaps...and her VOD stuff.

Might be better to change isp and then be able to speak freely.

Originally Posted by utt

I didn't think there was any testing of 50Mb in your area.

How did you manage to get a 20Mb Business account when they only do 4 or 10?

I wasnt on the official trials, i am ex staff...and was put on area basis trial (there is practically staff in every area testing connections for load balancing issues)

they do alot higher than that, hell they go upto 100mbit...but that's 750/month.

20mbit business config is already on the servers, just not rolled out...and i dont have it anymore, it was switched off as of yesterday.

---------- Post added at 14:57 ---------- Previous post was at 14:57 ----------

Originally Posted by Chrysalis

Might be better to change isp and then be able to speak freely.

That would be the easiest option, but why should i be scared away from someone in management?

I've seen your post in the groups, but you haven't told everyone that you're not allowed to post in the groups anymore. did they tell you to apologise, and to agree to not post in there anymore for your connection back?

Yes they told me to apologise otherwise i would not get my net connection back and if i posted in the newsgroups again i would get a 7 day suspension and then a review whether they should cut me off permanently.

Edit : Also been told i am not allowed to release any info regarding any STM trials as well.

[The Jackal]

Originally Posted by TraxData

they do alot higher than that, hell they go upto 100mbit...but that's 750/month.

What type of connection is it ? 750/month is dirt cheap