STM Statement

[mocara]

VM have treated me with contempt, like I am some sort of network parasite. I'm not some crack-addled leach and I deserve to be treated better. The person that did this (implemented a new STM without telling Customer Services) is contemptuous of me and the support teams. I know they don't care for my opinion so I'm taking my XL broadband, XL TV and 2 phone lines to someone who cares to treat me with enough respect to tell me when they change my contract. I'm disgusted, not at the changes but that they didn't care enough to inform me or their own colleagues , it is nothing but contempt.

To be clear for the terminally VM supporting, I don't care that they changed the STM rules, I care that they didn't tell me or the customer services team. So it is fair to guess that in future they will change things without telling me and I'm not prepared to risk what craziness they might come up with.

P.S. I don't often do more than 3 gig in a day.

[Gary L]

They didn't tell you because they still want to be thought of as the Unlimited ISP. they still want people to believe that you can download as much as you want and they won't care or do anything about it if you dare to.

[ceedee]

@ mocara

Thanks for letting us know -- please don't forget to drop a line to:

Chief Executive Officer
Virgin Media Investment Holdings Ltd.
NTL House
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP

If anything will help change things, it'll be the CEO hearing how we feel.

[Mick Fisher]

Originally Posted by mocara

VM have treated me with contempt, like I am some sort of network parasite. I'm not some crack-addled leach and I deserve to be treated better. The person that did this (implemented a new STM without telling Customer Services) is contemptuous of me and the support teams. I know they don't care for my opinion so I'm taking my XL broadband, XL TV and 2 phone lines to someone who cares to treat me with enough respect to tell me when they change my contract. I'm disgusted, not at the changes but that they didn't care enough to inform me or their own colleagues , it is nothing but contempt.

To be clear for the terminally VM supporting, I don't care that they changed the STM rules, I care that they didn't tell me or the customer services team. So it is fair to guess that in future they will change things without telling me and I'm not prepared to risk what craziness they might come up with.

P.S. I don't often do more than 3 gig in a day.

Well said and well done.

I am sure you will find new TV, BB and Telephone services from Companies who, at least, attempt to further the impression of valuing your custom more than the, as quite aptly stated by yourself, contemptuous attitude of VM.

I can easily think of replacements for TV and BB. Telco is not so easy though. BT and Talk Talk seem to be out of the question so what else is left? I guess it's got to be a BT line but maybe someone else can take over the actual mechanics of the operation?

[BarFly]

Originally Posted by utt

Don't need to... Guess your trying to take some of the pressure of yourself.. By the way what was your job as a Virgin Media employee or were you a contractor?

With regard to annie's site, you do know , that various people in internal communications, incl one of the blogs on the group internet have linked to that website to provide people information...Yes its not official, but its tends to be right 99% of the time..

Look you may not like what is being said, but just time after time saying your wrong & incorrect & not backing up your argument, dilutes your point each time to the wider audience & doesn't portray yourself in a good manner.

[utt]

No I didn't but rest aussured I will do.

I know Annie's site well and yes it is well respected and very knowlegable and I will acknowledge it is very good.
However my gripe is not with Annie and long may the site remain, but with Trax who releases information that he may have been told in confidence whether its right or wrong and then sits back knowing that people will try to work out who has told him and then their job gets put on the line. Trax has worked for Virgin Media either as a contractor or employee and obviously wishes to cause as much trouble as he can without thinking about potential consequences for those who have kept him informed

[Chicken]

The way VM are going I'd be surprised if there's any employee's left at the end of the year.

[BarFly]

Originally Posted by utt

No I didn't but rest aussured I will do.

I know Annie's site well and yes it is well respected and very knowlegable and I will acknowledge it is very good.
However my gripe is not with Annie and long may the site remain, but with Trax who releases information that he may have been told in confidence whether its right or wrong and then sits back knowing that people will try to work out who has told him and then their job gets put on the line. Trax has worked for Virgin Media either as a contractor or employee and obviously wishes to cause as much trouble as he can without thinking about potential consequences for those who have kept him informed

Not once has that come across in any of the posts i have read of yours, if your are more articulate & explain your reasons, as you have done there, then that argument & point stands up whole lot more than previous postings by yourself.

Originally Posted by utt

No I didn't but rest aussured I will do.

I know Annie's site well and yes it is well respected and very knowlegable and I will acknowledge it is very good.
However my gripe is not with Annie and long may the site remain, but with Trax who releases information that he may have been told in confidence whether its right or wrong and then sits back knowing that people will try to work out who has told him and then their job gets put on the line. Trax has worked for Virgin Media either as a contractor or employee and obviously wishes to cause as much trouble as he can without thinking about potential consequences for those who have kept him informed

On the contrary i post what im allowed to post, i dont give too much info, i wont give any names out, i wont give technical info out nor will i mention where or how i came about the info, but i've never been wrong yet and that proves a point in my opinion.

As i have said countless times before, one couldnt care less if people dont believe what i say, that's their personal choice, there is certain people on here who get a joy out of trying to gang up on me..but they are also members of a certain illegal site so i usually just ignore them.

You dont know me, you dont know my contacts...and i think you'll find out im one of the people who keep people in their jobs rather than on the line...i've noticed a few times info has been leaked on here by others and names have come up...but not from me.

[utt]

Look at the logic. You are posting details known to a small group of people. It wouldn't take long to find out who had leaked the info if they started looking in more detail.
Did you tell your ex colleague that you were going to post there info on here?

Originally Posted by utt

Look at the logic. You are posting details known to a small group of people. It wouldn't take long to find out who had leaked the info if they started looking in more detail.
Did you tell your ex colleague that you were going to post there info on here?

Information leaks out, welcome to the world wide web.

Yes they know if im going to post info...and management does not say a thing.

[utt]

Information just doesn't leak out. You have made a concious decision to release the information knowing it could potentially be investigated and someone could loose their job. How do you know management are not doing something about it?

[broadbandbug]

Originally Posted by utt

Information just doesn't leak out. You have made a concious decision to release the information knowing it could potentially be investigated and someone could loose their job. How do you know management are not doing something about it?

Believe me. VM have been trying to find out who Trax is and who he might be in touch with

Originally Posted by broadbandbug

Believe me. VM have been trying to find out who Trax is and who he might be in touch with

Maybe, but they didnt find him/her ...or them

Edit : Not that it matters of course, isaid i'd stop posting info, and i have

[iglu]

Originally Posted by broadbandbug

Believe me. VM have been trying to find out who Trax is and who he might be in touch with

It seems that Trax kicked VM in the balls and hurts. Feel the pain my friend...although you don't work for them

PS Link for annie's site?