XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
26-03-2008, 17:44
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#1
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cf.addict
Join Date: Jan 2004
Services: V+, 2nd STB, Virgin Phone, Virgin 20mb
Posts: 273
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XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
Hi guys, maybe i'm being a bit too quick to ask about this, but we had the V+ box fitted today and the old samsung box moved upstairs as part of the XL+ package we ordered.
I am yet to download a 20mb service file, I have left my modem off for 10 minutes and turned it back on but it is still downloading the 2mb one.
When do the new speeds usually take place in a situation such as mine?
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26-03-2008, 18:00
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#2
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A cats life for me.
Join Date: Feb 2007
Location: Manchester.
Services: XL V+, L Phone & BB
Posts: 2,976
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
Silly question maybe but did you order XL BB?
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26-03-2008, 18:17
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#3
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cf.addict
Join Date: Jan 2004
Services: V+, 2nd STB, Virgin Phone, Virgin 20mb
Posts: 273
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
XL+ = £65 a month for XL broadband, XL TV, Talk Unlimited, V+ and extra box.
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26-03-2008, 18:31
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#4
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cf.mega poster
Join Date: May 2006
Location: West Midlands
Services: Staff - InTouch
Posts: 2,092
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
ok first things first check ur modem config page the address is 192.168.0.100 and the username and password is root / root post them back here
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26-03-2008, 18:43
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#5
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cf.addict
Join Date: Jan 2004
Services: V+, 2nd STB, Virgin Phone, Virgin 20mb
Posts: 273
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
Have checked them already, definitely 2mb:
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
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26-03-2008, 18:46
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#6
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cf.mega poster
Join Date: May 2006
Location: West Midlands
Services: Staff - InTouch
Posts: 2,092
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
ring customer services and ask them to put you on the xl plus dnt ask them if u r just ask if u can go on it
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26-03-2008, 19:13
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#7
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cf.addict
Join Date: Jan 2004
Services: V+, 2nd STB, Virgin Phone, Virgin 20mb
Posts: 273
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
Phoned virgin, all fine even though it was India 
Now on 20mb and getting the full speeds too.
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