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XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?
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Old 26-03-2008, 17:44   #1
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XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

Hi guys, maybe i'm being a bit too quick to ask about this, but we had the V+ box fitted today and the old samsung box moved upstairs as part of the XL+ package we ordered.

I am yet to download a 20mb service file, I have left my modem off for 10 minutes and turned it back on but it is still downloading the 2mb one.

When do the new speeds usually take place in a situation such as mine?
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Old 26-03-2008, 18:00   #2
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

Silly question maybe but did you order XL BB?
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Old 26-03-2008, 18:17   #3
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

XL+ = £65 a month for XL broadband, XL TV, Talk Unlimited, V+ and extra box.
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Old 26-03-2008, 18:31   #4
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

ok first things first check ur modem config page the address is 192.168.0.100 and the username and password is root / root post them back here
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Old 26-03-2008, 18:43   #5
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

Have checked them already, definitely 2mb:

Maximum Downstream Data Rate : 2048000

Maximum Upstream Data Rate : 200000
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Old 26-03-2008, 18:46   #6
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

ring customer services and ask them to put you on the xl plus dnt ask them if u r just ask if u can go on it
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Old 26-03-2008, 19:13   #7
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Re: XL+ Package Ordered, V+ and Extra Box Fitted, No 20mb?

Phoned virgin, all fine even though it was India

Now on 20mb and getting the full speeds too.
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