varing speeds on 20mg in dy 10 area

ufitm · 24-03-2008, 20:30

This morning i had decent speeds bettween 14 mg and 19 mg which my average. but since 13.00 my speeds are all over the place any bettween
10 meg down to just above dial up at 650 kbs. this has being happing a lot
just lately ,support newsgroup said today it was due to high TX loads on my ubr

Noggo · 25-03-2008, 15:59

Yep, the UBR that covers DY10 (kidderminster) has got capacity issues. This is due to be resolved when the UBR is upgraded on the 19th April 2008 (subject to change).

The Virgin Media internal ticket reference # is 616365, for the UBR upgrade. That's if you want to complain and get compensation

ufitm · 25-03-2008, 16:14

Quote:

Originally Posted by Noggo

Yep, the UBR that covers DY10 (kidderminster) has got capacity issues. This is due to be resolved when the UBR is upgraded on the 19th April 2008 (subject to change).

The Virgin Media internal ticket reference # is 616365, for the UBR upgrade. That's if you want to complain and get compensation

Thanks for the info , do not know why support could not have told me
of this . did you complain ? did you get any thing out of them ? . do
you live in the dy10 area yourself .

Jonathan90 · 25-03-2008, 16:45

noggo did u find that out through newsgroups would't mind takin a look at mine see if its there

ufitm · 25-03-2008, 16:51

Quote:

Originally Posted by Noggo

Yep, the UBR that covers DY10 (kidderminster) has got capacity issues. This is due to be resolved when the UBR is upgraded on the 19th April 2008 (subject to change).

The Virgin Media internal ticket reference # is 616365, for the UBR upgrade. That's if you want to complain and get compensation

just asked in support newsgroup they told me the ticket is now closed.does
that mean the job is done before time ? . what is the best department to
ring to complain to ?
ufitm

Noggo · 25-03-2008, 17:46

ufitm,

Yes I do live in Kidderminster (Broadwaters area) and to the best of my knowledge the UBR has not been upgraded, as I can still replicate the same problems on three different connection points in my local area.

I first found out about the UBR upgrade in Mid January in response to one of my posts complaining, but last time I asked about it on newsgroup support in February this is the answer I got:
_____________________________________________
Subject: "Has there been a date set for internal ticket ref 616365, Yet??"

> Hi
>
> Has there been a date set in April set for internal ticket ref 616365,
> yet??
> There is network maintenance planned for April to upgrade this UBR.
>
> Kind regards
>
> Noggo

Hi Noggo

The latest info I have is 19/04/08 but this is subject to change.

--
Kind Regards
Mark W******
blueyonder Technical Support
_________________________________________________

Yes I did complain on the CS telephone number and I have been compensated for to cover capacity problems on the UBR I'm connected to.

I first reported the problem vie e-contact back in October last year. Since then my connection has gone downhill to the point where it's hardly worth switching the PC on between 3 pm to 9/10pm weekdays and all weekend. I did keep in contact with tech support and keep records of the poor connection, which has helped (I think). Like I'm still keeping a records, just in case come mid April the problems don't go away.

Laters

ceedee · 25-03-2008, 19:11

If you've both still got problems with your connections, I wouldn't wait until April 19th.
Maybe the work scheduled on that ticket has been done early but wasn't the cause of your hassles?

Suspect you'll get the problem reinstated if you do all the tests and re-report it to TS again.

Good luck!

ufitm · 25-03-2008, 20:24

Quote:

Originally Posted by Noggo

ufitm,

Yes I do live in Kidderminster (Broadwaters area) and to the best of my knowledge the UBR has not been upgraded, as I can still replicate the same problems on three different connection points in my local area.

I first found out about the UBR upgrade in Mid January in response to one of my posts complaining, but last time I asked about it on newsgroup support in February this is the answer I got:
_____________________________________________
Subject: "Has there been a date set for internal ticket ref 616365, Yet??"

> Hi
>
> Has there been a date set in April set for internal ticket ref 616365,
> yet??
> There is network maintenance planned for April to upgrade this UBR.
>
> Kind regards
>
> Noggo

Hi Noggo

The latest info I have is 19/04/08 but this is subject to change.

--
Kind Regards
Mark W******
blueyonder Technical Support
_________________________________________________

Yes I did complain on the CS telephone number and I have been compensated for to cover capacity problems on the UBR I'm connected to.

I first reported the problem vie e-contact back in October last year. Since then my connection has gone downhill to the point where it's hardly worth switching the PC on between 3 pm to 9/10pm weekdays and all weekend. I did keep in contact with tech support and keep records of the poor connection, which has helped (I think). Like I'm still keeping a records, just in case come mid April the problems don't go away.

Laters

thanks for the info will give customer service a ring see what they will do for me. the same person that answer you was the one that told me that the tickect was closed. you are just down the road from me then I live in the area of kidderminster just off the A456
ufitm

---------- Post added at 20:24 ---------- Previous post was at 19:12 ----------

Quote:

Originally Posted by Noggo

ufitm,

Yes I do live in Kidderminster (Broadwaters area) and to the best of my knowledge the UBR has not been upgraded, as I can still replicate the same problems on three different connection points in my local area.

I first found out about the UBR upgrade in Mid January in response to one of my posts complaining, but last time I asked about it on newsgroup support in February this is the answer I got:
_____________________________________________
Subject: "Has there been a date set for internal ticket ref 616365, Yet??"

> Hi
>
> Has there been a date set in April set for internal ticket ref 616365,
> yet??
> There is network maintenance planned for April to upgrade this UBR.
>
> Kind regards
>
> Noggo

Hi Noggo

The latest info I have is 19/04/08 but this is subject to change.

--
Kind Regards
Mark W******
blueyonder Technical Support
_________________________________________________

Yes I did complain on the CS telephone number and I have been compensated for to cover capacity problems on the UBR I'm connected to.

I first reported the problem vie e-contact back in October last year. Since then my connection has gone downhill to the point where it's hardly worth switching the PC on between 3 pm to 9/10pm weekdays and all weekend. I did keep in contact with tech support and keep records of the poor connection, which has helped (I think). Like I'm still keeping a records, just in case come mid April the problems don't go away.

Laters

Just been in touch with customers service they say that i cant be compansated till after the ubr is fixed .first they told me to ring
techincal support to see if the fault was on there side or mine,think i might try billing department in the morning

ceedee · 25-03-2008, 20:51

Quote:

Originally Posted by ufitm

Just been in touch with customers service they say that i cant be compansated till after the ubr is fixed .first they told me to ring
techincal support to see if the fault was on there side or mine,think i might try billing department in the morning

I suspect you'll find that, like with insurance claims, VM won't want to agree compensation until the full extent of the "loss" is known.
However, as soon as TS accept that you're still not getting a decent connection, you might be able to agree a reduction in what you're currently paying...

ceedee · 26-03-2008, 11:15

Noggo's UBR was over-stretched so he's been moved to another.
The big question is: has the connection speed improved?

/waits with baited breath...

ufitm · 26-03-2008, 14:06

Quote:

Originally Posted by ceedee

Noggo's UBR was over-stretched so he's been moved to another.
The big question is: has the connection speed improved?

/waits with baited breath...

Do know which ubr for the area noggo's was on, but i am on UBR1/brom
which is not far away i spoke to tech support there was a fault on this ubr
was reported only on the 24th of this month . and it had been fix by 9am
today which is only 2 days. I asked about the upgrade that noggos spoke
about they said there was no upgrade listed for my ubr ,so noggo's must
have been on one of they other ubrs from bromsgrove,

ceedee · 26-03-2008, 14:34

Quote:

Originally Posted by ufitm

Do know which ubr for the area noggo's was on, but i am on UBR1/brom which is not far away i spoke to tech support there was a fault on this ubr was reported only on the 24th of this month . and it had been fix by 9am today which is only 2 days. I asked about the upgrade that noggos spoke about they said there was no upgrade listed for my ubr ,so noggo's must have been on one of they other ubrs from bromsgrove,

Noggo specifically mentioned ubr 'cable.ubr01.brom.blueyonder.co.uk'.

And the full response from TS was:

Quote:

That ticket was closed following changes made to one of the routers in your
area, There are currently no reported issues on your UBR, however, the
upstreams are not balanced and the one you were on was hitting maximum
during the day. You've now been moved to a different one, please retest

If you're still getting poor speeds, it might be worth getting back into the newsgroup to request that they check your connection.

ufitm · 26-03-2008, 15:32

Quote:

Originally Posted by ceedee

Noggo specifically mentioned ubr 'cable.ubr01.brom.blueyonder.co.uk'.

And the full response from TS was:

If you're still getting poor speeds, it might be worth getting back into the newsgroup to request that they check your connection.

They changed my upstream channel , and also told me that the Tx load
issuse was fixed now and to check my speed during the day for today.
Earlier i was getting more or less a steady speed of between 1900kbs to
1800kbs. just tried again , getting between 1900kbs to 1100 kbs , which
for the time of day ,i happy with and will be if they keep around this it
will me ok for me . my best every download speed was 19898kbs and my best upload was 735 kbs .
regards ufitm

ufitm

Noggo · 26-03-2008, 19:09

Quote:

Originally Posted by ufitm

Just been in touch with customers service they say that i cant be compansated till after the ubr is fixed.

They have just admitted the UBR hasn't been done, by saying you can't get compensation until the problem is fixed. Ceedee is right tho, the compenstaion is in the form of a reduction in the price + a good will payment / credit on my account for the trouble. In total, I think it works out about 4/5 months free by the end of it.

Re: speed - I have not seen any changes in performance in my connection and two other neighbours haven't either, so I'm assuming the work has not been carried out to resolve the local issues. Newsgroup support have said `changes made to one of the routers in your area' and they have changed my upstream channel, which has improved my speed for this time in the afternoon:-
Wed, 26 Mar 2008 16:55:46 UTC

Test 1: 1024K took 734 ms = 1395.1 KB/sec, approx 11496 Kbps, 11.23 Mbps
Test 2: 1024K took 625 ms = 1638.4 KB/sec, approx 13500 Kbps, 13.18 Mbps
Test 3: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 4: 2048K took 1562 ms = 1311.1 KB/sec, approx 10803 Kbps, 10.55 Mbps

Overall Average Speed = approx 12806 Kbps, 12.51 Mbps

The overall connection is still unstable for gaming. Which is my main complaint to VM, spikes in latency and intermittent packetloss from the VM network. The secondary was download speed, as I believe that you should get what you pay for. 20 Meg is what I pay for, so therefore nearly 20Meg is what I want not anything between 500 Kbps and 20 Mbps. Looks like another round of posts, phone calls and letters to VM.

Just thought I'll restest my download speed after posting above. Strange how it's going down after everyone gets home from work.
Wed, 26 Mar 2008 17:36:53 UTC

Test 1: 1024K took 750 ms = 1365.3 KB/sec, approx 11250 Kbps, 10.99 Mbps
Test 2: 1024K took 547 ms = 1872 KB/sec, approx 15425 Kbps, 15.06 Mbps
Test 3: 1024K took 3094 ms = 331 KB/sec, approx 2727 Kbps, 2.66 Mbps
Test 4: 2048K took 1531 ms = 1337.7 KB/sec, approx 11023 Kbps, 10.76 Mbps

Overall Average Speed = approx 10106 Kbps, 9.87 Mbps

---------- Post added at 19:09 ---------- Previous post was at 17:35 ----------

Wed, 26 Mar 2008 19:00:03 UTC

Test 1: 1024K took 2265 ms = 452.1 KB/sec, approx 3725 Kbps, 3.64 Mbps
Test 2: 1024K took 1391 ms = 736.2 KB/sec, approx 6066 Kbps, 5.92 Mbps
Test 3: 1024K took 859 ms = 1192.1 KB/sec, approx 9823 Kbps, 9.59 Mbps
Test 4: 2048K took 1985 ms = 1031.7 KB/sec, approx 8501 Kbps, 8.3 Mbps

Overall Average Speed = approx 7029 Kbps, 6.86 Mbps

wow, further reduction in speed. No problems with over subscription here. NOT

ufitm · 26-03-2008, 19:23

just run at test myself and got these results
Wed, 26 Mar 2008 19:14:35 UTC
Test 1: 1024K took 609 ms = 1681.4 KB/sec, approx 13855 Kbps, 13.53 Mbps
Test 2: 1024K took 514 ms = 1992.2 KB/sec, approx 16416 Kbps, 16.03 Mbps
Test 3: 1024K took 578 ms = 1771.6 KB/sec, approx 14598 Kbps, 14.26 Mbps
Test 4: 2048K took 1014 ms = 2019.7 KB/sec, approx 16642 Kbps, 16.25 Mbps
Overall Average Speed = approx 15378 Kbps, 15.02 Mbps
To repeat this test from the source server click here.

---------- Post added at 19:23 ---------- Previous post was at 19:16 ----------

just done another on and had shock at the result
Wed, 26 Mar 2008 19:20:57 UTC
Test 1: 1024K took 1560 ms = 656.4 KB/sec, approx 5409 Kbps, 5.28 Mbps
Test 2: 1024K took 6115 ms = 167.5 KB/sec, approx 1380 Kbps, 1.35 Mbps
Test 3: 1024K took 78 ms = 13128.2 KB/sec, approx 108176 Kbps, 105.64 Mbps
Test 4: 2048K took 3854 ms = 531.4 KB/sec, approx 4379 Kbps, 4.28 Mbps
Overall Average Speed = approx 29836 Kbps, 29.14 Mbps
To repeat this test from the source server click here.