Residential to Business braodband migration

[Kymmy]

Hi everyone,

In a few other threads I queried a lot on fixed IP's, business BB and costings and finally today put in the order. So I thought I'd start up a new thread just detailing what's happening.

Phoned Nikky in Manchester who took the order. They did ask for the business name and also my company registration details so no sneeking in a business order for residential usage.

The costs are £49 for the installation, £10 for the fixed IP (choice of 4 or 8( thats 1 or 5 usable)). Confirmed that on the fixed IP they run a NO NAT service. Also confirmed that the install costs will go onto the first bill payable by Direct Debit.

Next to happen will be a credit check on the company, followed by a site survey and finally the install. Lead time is about 10 to 15 days.

Business broadband is on a different contention ratio so more likely to get the top speed, I also asked her about the up and coming 10 to 20Mb upgrade and she said it was slated in for January but for some reason was put back and is expected by summer, also she wasn;t sure if this is a free upgrade or if it'll cost any more than the current £40 for 10Mb/Phone.

Talking of the phone I rang up VM CS to confirm that I could cancel all services with them as I was going to NTL business BB and they confirmed that there will be no penalty fees as I'm staying within the VM group.

Also for those who want thier phone number ported across from residential to Business BB this can be done but will cost an extra £25.

Kymmy

[Toto]

You're going down an interesting route Kymmy. Keep us posted.

[terryb]

having worked for vm business myself, i would allow yourself a lot more than 10-15 days, not wishing to sound negative but know their processes and the possible hickups that often happen along the way.

im not slating them, just talking from experience. ;-)

[Stephen]

Hi I work in the Provisioning Department for business so it will be someone in my office that will take your order through survey and install.

10-15 days is fairly normal just now only delay would be if there was a problem at survey however as you already have broadband from VM the install guys will more than likely use all the same cabling unless you wanted the business BB put elsewhere.

[Kymmy]

Hi DarthYoda so you're my first point to complain too

Whether it be 10-15 days or more is simply the reason as to why I posted it on here. People will be able to follow, see the results and perhaps make a more informed choice in the future.

VM's never really given me any cause for upset in the past, even on the install date when my modem came up with 2Mb instead of 4Mb the problem was dealt with instantly by a CS person with an immediate fix. Currently my 4Mb line gives me 4Mb's and has only once failed (the mass country wide drop-out that happened a month or two back)

So lets wait and see

Kymmy

PS..knowing my luck the credit check will throw it out as it's a new limited company in its first year (incorprated March 2007)

[kev445]

We have business broadband and can confirm you will be on the exact same contention ratio as home users; business cable users are not given any soft of preferential treatment on the network.

I'm not sure however about the STM as we do not download allot.

The broadband is actually £27 (£10 extra for static IP's assigned by DHCP) and the landline £13 per month, however you have to take both.

[Kymmy]

Strange how the first thing out of NTL's mouth when asked to explain the difference was the lower contention ratio.

Also 10MB broadband is now being sold as £40 flat fee with the free option of the landline.

And business BB doesn't currently have any STM and personally I don;t think it ever will have though that remains to be seen

DarthYoda can you comment on the contention ratios???

Kymmy

[kev445]

I was speaking to someone within NTL:Telewest the other day and they confirmed it was £27 for the broadband and £13 for the telephone line (which would make sense).

There is no QOS on the cable network, hence why they use the STM for consumers (hard limit as opposed to dynamic with QOS). If there is no QOS how can they offer us business users a higher level of service?

We are on exactly the same UBR’s as consumers.

[Kymmy]

For the prices I'm just going off the latest on thier website. As for UBR yes we might be going to the same UBR as a residential customer but do you know for a fact that the routing once it gets inside that UBR is the same as for residential customers???? It's not as every cable point within a UBR has to go through the same gateway to get to the internet and some could be prioritised more than others or simply on gateways with less users (hence a lower contention ratio)

Perhaps if you post your ident string (minus the Ip bit) and also the gateway IP it can then be compared with residential details.

Kymmy

[Stephen]

Originally Posted by kev445

I was speaking to someone within NTL:Telewest the other day and they confirmed it was £27 for the broadband and £13 for the telephone line (which would make sense).

There is no QOS on the cable network, hence why they use the STM for consumers (hard limit as opposed to dynamic with QOS). If there is no QOS how can they offer us business users a higher level of service?

We are on exactly the same UBR’s as consumers.

Thats not correct. Its £30 for the 4MB BB and £40 for the 10MB BB whether you go for the BB on its own or go for the Bundle package that includes a phone line for the same price.

[kev445]

That’s interesting, as when NTL:Telewest offered a months refund they stated it was for only £27 due to the phone line costing £13, which then totals the £40.

[Stephen]

If you look at the business website it also states the broadband prices and also its the same price wether you take the phoneline or not.

[kev445]

I’m not going to argue the point about the breakdown of pricing, however if someone is offered a refund for the broadband it is likely only to be £27 per month.

I really don’t think we get any preferential treatment whatsoever!

Here is a speed test taken yesterday at 13:40:
http://www.thinkbroadband.com/speedt...468330393.html

Here is a speed test and trace route taken just now:
http://www.thinkbroadband.com/speedt...739216811.html

Tracing route to www.bbc.net.uk [212.58.251.208]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 23 ms 9 ms 10.187.128.1
3 10 ms 9 ms 9 ms 195.188.231.67
4 27 ms 43 ms 20 ms 195.188.231.21
5 10 ms 9 ms 9 ms osr01exet-v99.inet.ntl.com [195.182.179.77]
6 19 ms 17 ms 18 ms gfd-bb-a-ge-210-0.inet.ntl.com [195.182.178.129]
7 21 ms 23 ms 21 ms gfd-bb-b-ge-000-0.inet.ntl.com [213.105.172.6]
8 24 ms 22 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [62.253.185.78]
9 19 ms 18 ms 18 ms 212.58.238.189
10 22 ms 21 ms 21 ms 212.58.238.133
11 24 ms 22 ms 23 ms 212.58.239.58
12 23 ms 25 ms 22 ms www6.telhc.bbc.co.uk [212.58.251.208]

Trace complete.

[lostandconfused]

Originally Posted by kev445

snip
I really don’t think we get any preferential treatment whatsoever!
.

You get a better SLA and free tech support

[kev445]

Yes you are right, the technical support and customer service is absolutely fantastic! I really can not fault anything else apart from the broadband itself, however as you can imagine the broadband is a major part of the overall service!