Who to blame?

MAX691KTM · 29-01-2008, 14:24

I'm in West London but my web sites are hosted in Ireland - hence the server is over there. "Over there" I have 30+ email addresses as well as other email accounts with Google, Yahoo and others.
Last week I had big problems with Outlook Express (but I think we should blame Microsoft for this) - but for the last 3 days, my email volume is just not there. From 50+ email a day - I get 8 now and very slow too.

IRELAND tells me that Virgin Media have placed a block list on my IP address - so far I have not been able to communicate with Virgin Media.

The odd email comes and goes - but, strange enough, not the one that I want.

Who to blame? what should I do?

---------- Post added at 14:24 ---------- Previous post was at 13:01 ----------

Five calls to Technical Support and not getting anywhere.

Ireland tells me that Virgin are now using SPAM HOUSE POLICY BLOCK LIST on the dynamic servers - how does one get out of it, please?

Is it possible to talk to any one at Virgin with some brain............?

Paul · 29-01-2008, 14:30

You need to talk to the people that put the spam list together to find out why you are on it.
http://www.spamhaus.org/

MAX691KTM · 29-01-2008, 14:35

Quote:

Originally Posted by Paul

You need to talk to the people that put the spam list together to find out why you are on it.
http://www.spamhaus.org/

It seems that Virgin are BLOCKING all email with their new policy - how do I get out of it?

darthlinux · 29-01-2008, 14:46

Quote:

Originally Posted by MAX691KTM

It seems that Virgin are BLOCKING all email with their new policy - how do I get out of it?

If VM introduce a new policy that goes with there FUP OR AUP then you cant do anything about it as VM wont allow one user to get round the policy sorry mate as far as I can see your stuck

dev · 29-01-2008, 14:55

assuming the emails are being delivered to your host in ireland, how do they get to you? are they forwarded to your ntl account? do you access the mail server in ireland via pop/imap?

Paul · 29-01-2008, 15:49

If you are listed on the spamhaus system then you need to find out why and get them to take you off the list, it's not VMs fault your domain or IP is on a naughty boy list and VM isn't the only ISP to use the services of a company like Spamhaus.

MAX691KTM · 29-01-2008, 16:09

Quote:

Originally Posted by dev

assuming the emails are being delivered to your host in ireland, how do they get to you? are they forwarded to your ntl account? do you access the mail server in ireland via pop/imap?

POP is Ireland
SMTP is Virgin (ntlworld.com)

This is why Ireland is blaming Virgin

---------- Post added at 16:01 ---------- Previous post was at 15:56 ----------

Quote:

Originally Posted by Paul

If you are listed on the spamhaus system then you need to find out why and get them to take you off the list, it's not VMs fault your domain or IP is on a naughty boy list and VM isn't the only ISP to use the services of a company like Spamhaus.

I use Firefox and my cookies are blocking anything that I want to see in Spamhaus - how does one "remove" the cookies, please?

---------- Post added at 16:09 ---------- Previous post was at 16:01 ----------

Quote:

Originally Posted by Paul

it's not VMs fault your domain or IP is on a naughty boy list.

Why would the domain or IP become a naughty boy!? It was fine 2 days ago!?

There was a problem a week ago when a lot of my inbox email went missing.

QUESTION? Can someone (any outsider with good computer knowledge) make my domain(s) to be listed as naughty??????

IP, I have been told, changes with Virgin Media. This means that if there has been an "attack" it was aimed at my domain. Would that be possible? If yes, how? and can it be fixed? It sounds sort of crazy to me but I am looking at all angles.

dev · 29-01-2008, 16:20

Quote:

Originally Posted by MAX691KTM

POP is Ireland
SMTP is Virgin (ntlworld.com)

This is why Ireland is blaming Virgin

so how do you access the mail? directly from the web host in ireland or are they forwarded to your ntl account?

SOSAGES · 29-01-2008, 16:25

i spent this week getting a client off a bogus mx list..

that was fun.

MAX691KTM · 29-01-2008, 17:15

Quote:

Originally Posted by dev

so how do you access the mail? directly from the web host in ireland or are they forwarded to your ntl account?

ALL - 37 email accounts are set in Outlook Express on the PC(s) in my house.
Virgin gives me the Broadband (Tv and Phone too) and all outgoing settings are

smtp.ntlworld.com

Joxer · 29-01-2008, 17:29

Quote:

QUESTION? Can someone (any outsider with good computer knowledge) make my domain(s) to be listed as naughty??????

The proccess is generally automatic, if a mail server detects a lot of spam from a certain ip or ip range it puts a ban on it - a certain Australian isp would not accept any mail from blueyonder mail servers last year. I do not know if VM do this however.

MAX691KTM · 29-01-2008, 17:37

Quote:

Originally Posted by Joxer

The proccess is generally automatic, if a mail server detects a lot of spam from a certain ip or ip range it puts a ban on it - a certain Australian isp would not accept any mail from blueyonder mail servers last year. I do not know if VM do this however.

Many of my email - including the subject - are the same and could be taken as spam. I had to write to Virgin as could not talk to anyone

but all of the information above is a lot of ammunition to open interesting discussions should someone phone me back.

dev · 29-01-2008, 22:18

just to get a few facts striaght:

1. The 30+ email accounts, are those hosted by your web host? (ie, do you connect to pop.ntlworld.com to retrieve them or somewhere else?)

2. The email volume that has shrunk, is that mail your sending or recieving? Is that to your web host-hosted accounts or VM hosted accounts?