Any other gamers having REALLY bad ping last 2 days ?

[lego]

Same here in Stoke-on-Trent, high pings all servers and our gaming server is in Manchester...usually 30 - 50 ping....always 100+ now.

I must admit the service was alot more consistent when NTL were running the show.

And after the communications I`ve had with VM staff in customer offices, well its going to get a lot worse before it gets better.

Stoke-on-Trent as a VM area is serviced by a 30gb pipe, and that mega over subscribed, mainly because its a University area.
The Support is a joke, always wanting to frig around with computer settings and never telling the truth the the lines can`t cope with the loading at peak times.

The only solution is to use your connection during off peak times then you will get your full speed....muppets.

Personally I`am part the way through doing a really ****** letter to VM.

[Hom3r]

I;ve been getting less than 4Mb on my 20Mb connection.

I've lost count the number of time I lost connection during a race on Live for Speed multiplay

[Cerberus]

Originally Posted by Rob

The [NTHW] COD4 server is temporarily running on a 20meg Virgin Media connection. With up to 13 players connected to it last night, and no complaints of lag, that shows there is little wrong in some areas with VM's internet services.

Just to add Rob, I wasn't knocking the server in anyway. I found my ping to be totally acceptable and would start to panic at 120+

[dilligaf1701]

Indeed - I get on average 17ms while playing on the nthw cod4 server. Besides if anyone did knock it while I was on it I'd be tempted to reach behind me and kick 'em - or at the very least give them a strange name

[Florence]

I play Counter Strike and recently my latency has been almost too bad to play, you just dont bother until after midnight as it is up and down faster than a yoyo.

Tonight to the server we use for matches I have had packet loss and kept being kicked.

graph
text to the graph

Agreed it also shows problems with syndergy peering but it is mostly Virgin this has been going on for a few days now with no signs of improving.
Just completed a speed test on here must say thye are great (not)

Sun, 13 Jan 2008 00:12:49 GMT

Test 1: 1024K took 8750 ms = 117 KB/sec, approx 964 Kbps, 0.94 Mbps
Test 2: 1024K took 8687 ms = 117.9 KB/sec, approx 971 Kbps, 0.95 Mbps
Test 3: 1024K took 8750 ms = 117 KB/sec, approx 964 Kbps, 0.94 Mbps
Test 4: 2048K took 20813 ms = 98.4 KB/sec, approx 811 Kbps, 0.79 Mbps

Overall Average Speed = approx 928 Kbps, 0.91 Mbps

[Electric Warrior]

I host 4 of my own Half-Life 2 Deathmatch servers co-located at Telehouse in London Docklands. I normally get an average ping of 18ms from here (just outside Brighton), but the last couple of days it's been averaging around 80ms.

Players using my servers from other ISPs have no problems, it's just the ones who are on Virgin Media services who are experiencing the higher latency recently.

[Cerberus]

Originally Posted by Jefferson T

Indeed - I get on average 17ms while playing on the nthw cod4 server. Besides if anyone did knock it while I was on it I'd be tempted to reach behind me and kick 'em - or at the very least give them a strange name

OT

Lol

[Simcut]

Just rang the service status telephone number and they had a message on their about 20mb customers having slow download speeds "engineers are aware and are working towards a resolution" - didnt say how long it would take to be fixed and they had NO message on the Service Status website, bloody joke.

I seriously cant believe they didnt bother to put up this serious issue on to the main service status page, 20mbit customers getting 3-5mbit is unacceptable.

[Electric Warrior]

Originally Posted by Simcut

Just rang the service status telephone number and they had a message on their about 20mb customers having slow download speeds "engineers are aware and are working towards a resolution" - didnt say how long it would take to be fixed and they had NO message on the Service Status website, bloody joke.

I seriously cant believe they didnt bother to put up this serious issue on to the main service status page, 20mbit customers getting 3-5mbit is unacceptable.

That message has been on the status phone line for over a week now!!!

[DipsTheOne]

I would just like to know if there doing somthing about it and willl it be sorted SOON!

[AndyIggs83]

must be certain areas as I rarely have a problem and pings easily under 50 24/7

[DipsTheOne]

Im in manchester area!!!!!

[bigdavep]

PIngs and speeds been awful here in Bolton since Christmas. Had an engineer over yesterday to check things over. He reckoned my levels were spot on. Contacted Virgin last night via newsgroups and was told that there is nothing they can do. Not happy...


This is on 20 Mb line


Sun, 13 Jan 2008 12:16:58 GMT

Test 1: 1024K took 3172 ms = 322.8 KB/sec, approx 2660 Kbps, 2.6 Mbps
Test 2: 1024K took 1360 ms = 752.9 KB/sec, approx 6204 Kbps, 6.06 Mbps
Test 3: 1024K took 3172 ms = 322.8 KB/sec, approx 2660 Kbps, 2.6 Mbps
Test 4: 2048K took 4578 ms = 447.4 KB/sec, approx 3687 Kbps, 3.6 Mbps

Overall Average Speed = approx 3803 Kbps, 3.72 Mbps

Pinging www.bbc.net.uk [212.58.253.73] with 32 bytes of data:

Reply from 212.58.253.73: bytes=32 time=17ms TTL=245
Reply from 212.58.253.73: bytes=32 time=24ms TTL=245
Reply from 212.58.253.73: bytes=32 time=19ms TTL=245
Reply from 212.58.253.73: bytes=32 time=21ms TTL=245
Reply from 212.58.253.73: bytes=32 time=40ms TTL=245
Reply from 212.58.253.73: bytes=32 time=31ms TTL=245
Reply from 212.58.253.73: bytes=32 time=18ms TTL=245
Reply from 212.58.253.73: bytes=32 time=21ms TTL=245
Reply from 212.58.253.73: bytes=32 time=17ms TTL=245
Reply from 212.58.253.73: bytes=32 time=17ms TTL=245
Reply from 212.58.253.73: bytes=32 time=28ms TTL=245
Reply from 212.58.253.73: bytes=32 time=71ms TTL=245
Reply from 212.58.253.73: bytes=32 time=20ms TTL=245
Reply from 212.58.253.73: bytes=32 time=49ms TTL=245
Reply from 212.58.253.73: bytes=32 time=33ms TTL=245
Reply from 212.58.253.73: bytes=32 time=21ms TTL=245
Reply from 212.58.253.73: bytes=32 time=47ms TTL=245
Reply from 212.58.253.73: bytes=32 time=47ms TTL=245
Reply from 212.58.253.73: bytes=32 time=18ms TTL=245
Reply from 212.58.253.73: bytes=32 time=58ms TTL=245

Ping statistics for 212.58.253.73:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 71ms, Average = 30ms

Pings much better today than of late...

[dev]

Originally Posted by Simcut

I seriously cant believe they didnt bother to put up this serious issue on to the main service status page, 20mbit customers getting 3-5mbit is unacceptable.

tbh, 3-5mbit is acceptable on 20:1 contended service. there is no sla and no *real* minimum speed before being unacceptable, if you don't like the speeds all you can really do is downgrade or leave. you aren't forced to stay

[Rob]

Originally Posted by dev

tbh, 3-5mbit is acceptable on 20:1 contended service. there is no sla and no *real* minimum speed before being unacceptable, if you don't like the speeds all you can really do is downgrade or leave. you aren't forced to stay

True VM, like most ISPs don't state a minimum speed they will offer. Perhaps they should. To be consistently getting less than 25% of your average expected speed is rubbish. Contention can reduce it to those levels, but it should only be occasionally.

Indeed hopefully OFCOM will start to get tough on ISPs who are clearly deceiving the average punter who knows nothing about what contention and the like means and instead purchases a service based on the headline "up to xyz speed". All the punter sees is that figure. Maybe ISPs should instead be marketing on the basis of an average speed?