Poor Connectivity 4th Jan '08

[peteh]

Having issues with the 20mb service connectivity in the SS3 / Shoeburyness area southend on sea)

Browsing is generally crawling, to the extent of having to change browser settings to only show text (just to get the load time of basic things like the cableforum down to a couple minutes)

Email is sluggish, can't connect to various servers i.e. online radio and youtube media etc

Simular symptoms to the issue we had last week where service was unavailable running from Friday through till Wednesday, problem began some time before mid-day today

The 0800 number has not advised of any problems nationally or regionally, and the status page has no active tickets in this area suggesting a problem or fault

[Impz2002]

Hi,

Please can you login to your modem's config page http://192.168.100.1 user root pass root and post your modems up and downstream power levels ?

I will have a look and see if there are any issues and we can go from there

Impz

[peteh]

Late reply due to connection instability... took 5 minutes to get the reply page up, despite disabling images etc... (page is a wall of text/code)

Downstream Power Level 0.4 dBmV
Upstream Power Level 35.0 dBmV

From what I've heard/read theres more outages, everybody in my area is having the same problem again, bracing for another week without bb

[Axegrinder]

Those levels are perfect, what about the upstream?

[peteh]

Its gotten worse to the extent I can barely load anything, and I likely will not be answering future replies to the thread (until the issue is fixed likely)
Impz2002 if you have any information I've got the thread subscribed to email notification

Downstream Status ------ Operational
Channel ID -------------- 7
Downstream Frequency -- 339000000 Hz
Modulation -------------- 256QAM
Bit Rate ----------------- 20480000 bits/sec
Power Level -------------- 0.1 dBmV <<<<----- fluctuating from 0.1 - 0.8
Signal to Noise Ratio ----- 40.3 dB <<<<----fluctuating

Upstream Status --------- Operational
Channel ID --------------- 2
Upstream Frequency ----- 29200000 Hz
Modulation -------------- 16QAM
Bit Rate ----------------- 768000 bits/sec
Power Level ------------- 35.5 dBmV

Modem's a Webstar/scientific Atlanta, service is VM 20mb XL (blueyonder)

[Axegrinder]

Thats all looking good, are your NIC drivers all up to date?

[Impz2002]

ok your levels are all fine.

Are you still experiencing slow browsing ? if so it may be an idea to give broadband support a call and see if they can do anything for you. alternativly you could go onto the Virginmedia.Support.Broadband.Cable newsgroup and post there. they are usually fairly prompt in replying and it is free where as telephone support is 25ppm.

Let me know how you get on.

impz

[peteh]

I thought I'd include the information here incase by chance there are others in the area experiancing the same problem

There is an SNR issue affecting the area, network engineers are working to
resolve this as soon as possible. It's logged under reference 620778

I needed to at least know I wouldn't be waiting for another week while it got fixed, that'll do me for now

[peteh]

Problem seemed to be resolved yesterday evening
This morning its started again

I've checked through the modem settings everything on my end is fine

Can't browse properly, gaming is impossible, and I'm not a heavy downloader either

Really becoming fed up!

[r00t]

SNR fluctuates, so you will see your performance changing.

[peteh]

SNR issues still present as of Monday