no broadband in stafford area

[dave1379]

hi i live in stafford (st17) and have had no broadband for the last 12 hours and was wondering if anyone else is haveing problems, did the normal checks ,checked connections ,restarted modem (250 model) and pc even tried my old 120 modem,i rang ntl but unable to speak to technical as iam with talk talk and this type of number is blocked so rang services and they told me my modem is getting a signal but didnt no of any faults in area, so started a thread on here as a last resort
thanks for any help and info
dave

[Impz2002]

hi,

Can you access your modem's internal config page ? try browsing to http://192.168.100.1 username root password root

If you can access that page can you post your upstream and downstream power levels ?

I will take a look and see if there is anything i can workout from those.

Cheers

Impz

[dave1379]

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.7 dBmV
Downstream SNR : 36.4 dB

Cable Modem Upstream
Upstream Lock : Not Locked
Upstream Channel ID : 2
Upstream Frequency : 36784000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 17.0 dBmV
Upstream Mini-Slot Size : 2

thanks for help

[Impz2002]

as far as i can see you have an issue with your upstream power level. This should ideally be somewhere above 28DbmV. I would suggest you try and borrow someone's phone to contact VM to get this issue raised as i think you are going to need a tech to sort this out. As you can see it isn't showing the upstream connection as "locked"

If anyone can tell any different then be my guest as signal levels are not my strong point !

Hope this helps !

Impz

[dave1379]

ok update ,
checked leads again and tryed without splitter which i found behind tv and connected direct ,and guess what woo hoo broadband back
seems strange why the splitter would stop working but not moaning
thanks for your help
dave
Cable Modem Upstream
Upstream Lock : LockedUpstream Channel ID : 5Upstream Frequency : 18384000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 61.0 dBmVUpstream Mini-Slot Size : 2

[Axegrinder]

The upstream power level is too high now...

[Impz2002]

Originally Posted by Axegrinder

The upstream power level is too high now...

yeah its right on the borderline for the 250. I would give VM a call and get someone out to sort the problem out properly.

Impz

[dave1379]

what do you think could be wrong, faulty modem perhaps ?

[Axegrinder]

i'd say its a hardware fault VMs side...maybe a failing amplifier usually causes signal levels to change erraticly.

r00t will probably have a better answer

[dave1379]

even thou its working do you think i should contact vm or is it somrthing they should pick up in time as its hard work ringing them lol

[Ben B]

Originally Posted by dave1379

even thou its working do you think i should contact vm or is it somrthing they should pick up in time as its hard work ringing them lol

why not try posting your problem in the virginmedia.support.tv newsgroup instead of ringing them?

[dave1379]

thanks for idea i was just looking into that now if i can work it out lol my upsream power level has dropped to 55 but still not good i guess
really glad of all your help

[dave1379]

ok think i have worked newsgroups out ,posted message and got reply from tech team asking for more details ,replyed with all power details but not got reply back.aim i better of waiting till tomorrow as its late ,have no idea what time they work till

[vmuser027]

Yeh they only work until 10pm i think.

Try now. Im sure they start at 8am!

[dave1379]

thanks for replys ,well impressed with newsgroups got tech comeing saturday ,hope its something simple