National Broadband Outage
17-12-2007, 22:31
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#1
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cf.addict
Join Date: May 2006
Location: Sunderland, Tyne & Wear
Services: VirginMedia 20MB
Posts: 125
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National Broadband Outage
All of the north east appears to be down my friend or myself cant connect to the internet anymore...
Ive also tried ringing the techical support line but it just rings and rings and rings but no answer??
Customer service I just get a message that the number is not available?
Just tried ringing tech support again and now getting the message "Sorry this number is no longer in service?!"
Any idea whats going on?
THIS IS A COMPLETE JOKE, HAD NOTHING BUT PROBLEMS!!
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17-12-2007, 22:35
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#2
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cf.mega poster
Join Date: Dec 2005
Posts: 1,693
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Re: Broadband down and technical support no answer, CS out of order??
Rise Of The Machnes!!!!
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17-12-2007, 22:35
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#3
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cf.member
Join Date: Sep 2006
Posts: 24
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Re: Broadband down and technical support no answer, CS out of order??
I'm down here in Oxford as well. Just have a flashing tick/ready light.
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17-12-2007, 22:36
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#4
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cf.addict
Join Date: May 2006
Location: Sunderland, Tyne & Wear
Services: VirginMedia 20MB
Posts: 125
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by JSDC
I'm down here in Oxford as well. Just have a flashing tick/ready light.
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Same 
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17-12-2007, 22:38
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#5
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cf.addict
Join Date: May 2007
Location: Cleethorpes
Services: VM XL TV with TiVo & V+ Box, , VM 100MB cable modem and Vodafone 3G USB Modem , VM & IP phone line.
Posts: 158
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Re: Broadband down and technical support no answer, CS out of order??
in Cleethorpes it has just gone off. I was uploading to my website and it just stopped !! 
from my router I have notice the cable modem is only giving out 192 address as well. The cable modem has 0 in downstream and upstream and states network Acess denied !!. It also states in the status waiting for DHCP response
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17-12-2007, 22:39
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#6
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cf.mega poster
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,013
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Re: Broadband down and technical support no answer, CS out of order??
I have managed to login on my modem and it appears to be blocked by Virgin on the Cable Modem Operation Configuration page it shows that the modem has network access denied..
I find this to e rather bad on them since they take the money each month by DD and yet block my access to the internet.
Tried to call for support and all you get is a message saying that they are having technical difficulties and if you need urgent help to visit virginmedia.com....... Sure with the internet blocked that is really easy at present my neighbour has enabled his wireless router to allow me to connect to the internet.
__________________
I'm enjoying Aquiss. Are you? Now happily surfing the internet phorm phree long may my surfing be phree of spyware.
nice one Good luck all.no need to hang around no longer cable customer
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17-12-2007, 22:40
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#7
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CF Resident Dog
Join Date: Mar 2005
Location: Cambridgeshire
Age: 43
Posts: 5,853
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Re: Broadband down and technical support no answer, CS out of order??
I've just this minute had an attempted or failed software upgrade. I'm unsure whether its failed or not? But it got back online pretty quickly.
Quote:
Mon Dec 17 21:22:24 2007 Mon Dec 17 21:22:24 2007 1 Error(4) 69010500 SW upgrade Failed before download - File not Present
Mon Dec 17 21:22:24 2007 Mon Dec 17 21:22:24 2007 1 Notice(6) 69010200 SW Download INIT - Via Config file cmreg-ntlhm250-bund03.cm
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My current config file is Software Version : 2.94.1010 and i'm unsure whether that's a new one.
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17-12-2007, 22:40
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#8
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Power Level Helper
Join Date: Jun 2007
Location: Shottingham
Age: 20
Services: Virgin BB M 10Mb
Freeview
Posts: 720
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Re: Broadband down and technical support no answer, CS out of order??
Nottingham has just gone down and come back on.... 
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17-12-2007, 22:43
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#9
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cf.member
Join Date: Oct 2007
Location: Bedford
Services: Broadband = Virgin,
TV = Sky,
Phone = BT.
It all works properly.. usually!
Posts: 23
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Re: Broadband down and technical support no answer, CS out of order??
Down and up in Bedford too. Not sure for how long.
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17-12-2007, 22:43
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#10
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cf.addict
Join Date: Jan 2007
Posts: 272
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Re: Broadband down and technical support no answer, CS out of order??
Same in Peterborough - went down at 9.30, back up (so far) at 9.41
During down-time, network access "denied" in cable modem status page.
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17-12-2007, 22:44
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#11
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cf.addict
Join Date: May 2006
Location: Sunderland, Tyne & Wear
Services: VirginMedia 20MB
Posts: 125
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Re: Broadband down and technical support no answer, CS out of order??
Mines still not coming back up after a reset 
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17-12-2007, 22:46
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#12
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cf.addict
Join Date: May 2007
Location: Cleethorpes
Services: VM XL TV with TiVo & V+ Box, , VM 100MB cable modem and Vodafone 3G USB Modem , VM & IP phone line.
Posts: 158
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Re: Broadband down and technical support no answer, CS out of order??
mines still not working either, rebooted cable modem & router but still saying access denied on modem and have a 192 address
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17-12-2007, 22:47
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#13
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cf.geek
Join Date: Oct 2007
Posts: 576
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Re: Broadband down and technical support no answer, CS out of order??
Same here in wolverhampton back up now,
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17-12-2007, 22:48
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#14
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Inactive
Join Date: Feb 2004
Location: Chalfonts, Bucks
Services: Sky, Euro DSat, Freeview, DAB, VirgiNTL 4MB CM
Posts: 15
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Re: Broadband down and technical support no answer, CS out of order??
Just came in about 15 mins ago to find out I'm out in the Chiltern/South Bucks area too. No ready or sync lights on my NTL 100 modem.
Very odd, I think this is just my 3rd problem since I got NTL about 6 years ago.
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17-12-2007, 22:50
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#15
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cf.member
Join Date: Aug 2007
Posts: 19
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Re: Broadband down and technical support no answer, CS out of order??
barnsley down but has just come back on
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