National Broadband Outage - Page 9

deed02392 · 18-12-2007, 01:12

Quote:

Originally Posted by robocog2003

deed02392, sorry my description of location was a bit vague
Still flashing here (PO13), just over the water

I'm a bit bitter, as they insisted it was my end, so I duly broke out the laptop to hook it up to the modem direct (sited in the top shelf of a 42u server rack) and managed to snag the power lead to my laptop as the only RJ45 to hand is a real shortie managed to break the DC jack clean off so I could report the IP address they had handed out from a PC and not a router....DOH!
Shouldn't have fallen for it really , gutted.

I managed to get through to BB service status and they announced, after national service outages, that the PO4 and PO13 areas were also experiencing difficulties. I expect you'll be back up soon. At least in the interim you have internet access

---------- Post added at 00:12 ---------- Previous post was at 00:11 ----------

Quote:

Originally Posted by IT Lemming

If it affected someone in London, it will make the news

Twenty people could have drowned up North and the BB outage would still be the main news headline

I look forward to the news tomorrow evening

CableGuy · 18-12-2007, 01:21

Guys, this was a National Critical service outage, now as you can imagine everyone's modem and stb is trying to rush all at the same time to get on through the Queue. When a national fault occurs it takes at least 30 mins minimum for it to stabilise. VM have done really well gettin this back up and running so soon. Switching off your STB and CM and trying to fix your problem will only put you to the back of the Queue. The average time users modems are locking online after a reboot is 15 mins so sit and relax, it will eventually come back on, one after the other.

robocog2003 · 18-12-2007, 01:22

Quote:

Originally Posted by deed02392

I managed to get through to BB service status and they announced, after national service outages, that the PO4 and PO13 areas were also experiencing difficulties. I expect you'll be back up soon. At least in the interim you have internet access

---------- Post added at 00:12 ---------- Previous post was at 00:11 ----------

I look forward to the news tomorrow evening

Why oh why did they not let me know this in the first place?
If its nationally and locally to boot and documented on their service status....

ho hum, I'd better get busy trying to fix the works lappy....

**Stephen** · 18-12-2007, 01:22

Quote:

Originally Posted by Cerberus

Parts of Glasgow maybe. R'glen is'nt (not profanity). Going to throw my box and modem right out my windae in a moment. It really is beyond comprehension.

I'm not that far away from you. Castlemilk to be exact.

Numenor · 18-12-2007, 01:23

Im on Uddingston UBR, all that happened here was my modem went off at 9:20pm, was back up and running at 9:25pm.

No other problems.

(not a boasting post, just adding in more info to the general scope of things)

Flubflow · 18-12-2007, 01:37

4 hour fix estimate seems a familiar number. Perhaps Virgin Media have gone over their daily bandwidth allowance and been capped by their supplier

philipp · 18-12-2007, 01:39

Still down - Stockton UBR Teesside. Ah well sleep I go

brundles · 18-12-2007, 01:45

Quote:

Originally Posted by Numenor

Im on Uddingston UBR, all that happened here was my modem went off at 9:20pm, was back up and running at 9:25pm.

No other problems.

(not a boasting post, just adding in more info to the general scope of things)

Same here - I put it down to the intermittent disconnections we've been having.

Looking at the areas people are posting from it seems to be affecting ex-NTL areas rather than ex-TW areas (yeah I know, somebody probably already posted that but I kind of jumped on this thread half way through!)

Cerberus · 18-12-2007, 01:50

Quote:

Originally Posted by DarthYoda

I'm not that far away from you. Castlemilk to be exact.

You would be on the same UBR as me. Just guessing anyway.

Well my services have been off for 4 hours now and they still aren't up.

I will keep this quite polite and not swear (will save that for a CSA tomorrow) but its a complete and utter joke.

mike24 · 18-12-2007, 01:56

Hello
I had internet down, just came back ready light on cable modem kept on flickering, also TV on demand was also down!
Well Xmass is looking good:-(

CableGuy · 18-12-2007, 02:07

Quote:

Originally Posted by brundles

Same here - I put it down to the intermittent disconnections we've been having.

Looking at the areas people are posting from it seems to be affecting ex-NTL areas rather than ex-TW areas (yeah I know, somebody probably already posted that but I kind of jumped on this thread half way through!)

Telewest's network infrastructure is far more superior to NTL's, however NTL's network is probably 3 times bigger than Telewest's, so ex-NTL customers will take longer to come back online as the modems try to re-provision themselves.

I am on the ex-telewest network and can honestly say 'before NTL took it over it was reliable, soon as they took it over they made preference to cheaper labour with lack of knowledge than to a superior work force whom managed the network so effectively thus writing themselves out of a job'.

brundles · 18-12-2007, 02:10

Quote:

Originally Posted by CableGuy

Telewest's network infrastructure is far more superior to NTL's, however NTL's network is probably 3 times bigger than Telewest's, so ex-NTL customers will take longer to come back online as the modems try to re-provision themselves.

I am on the ex-telewest network and can honestly say 'before NTL took it over it was reliable, soon as they took it over they made preference to cheaper labour with lack of knowledge than to a superior work force whom managed the network so effectively thus writing themselves out of a job'.

So the outage affected both ex-TW and ex-NTL but the ex-TW side recovered in five minutes while the ex-NTL area is still recovering 4 hours later?

3 times bigger or not, that clearly demonstrates what a steaming pile the ex-NTL network is compared to the ex-TW network!

huyi · 18-12-2007, 02:13

internet was down for a good 2-3 hours at my location, man it was so hard trying to find other stuff to do without usign the internet!

shibby · 18-12-2007, 02:25

It seems to be back up in Portsmouth. I'm in the PO8 area

Ciaran · 18-12-2007, 02:37

Belfast down although it is weird me and my brothers modem in the same house is off but my neighbours is working fine using a wireless connection theirs went off for about 10 mins then came back on.

Mine went off at approx 10pm