National Broadband Outage
17-12-2007, 22:49
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#61
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cf.member
Join Date: Jun 2003
Location: Stevenage
Services: SkyHD TV
Homechoice TV & 8Mb Broadband
Virgin Media 20Mb/768k
NTL/Telewest Business 10Mb/768k
Posts: 52
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Re: Broadband down and technical support no answer, CS out of order??
Thank god for a backup ADSL line 
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17-12-2007, 22:50
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#62
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Inactive
Join Date: Feb 2004
Posts: 20
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Re: Broadband down and technical support no answer, CS out of order??
ok guys, i admit it, it was me, had just kicked off a 50gb torrent as it went down, sorry
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17-12-2007, 22:50
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#63
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Inactive
Join Date: Jan 2004
Services: VM Digital, VM 4Mb Broadband, 3G, FreeView
Posts: 16
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Re: Broadband down and technical support no answer, CS out of order??
I've just scoured my pages and all I have to report is whats in my log...
Quote:
Mon Dec 17 22:45:42 2007 Mon Dec 17 22:45:42 2007 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Mon Dec 17 21:18:46 2007 Mon Dec 17 21:18:46 2007 Information (7) Failed to establish downstream FEC lock. Restart error.
Mon Dec 17 21:18:46 2007 Mon Dec 17 21:18:46 2007 Information (7) Downstream lock failed
Mon Dec 17 21:18:45 2007 Mon Dec 17 21:18:45 2007 Information (7) Sync Start
Mon Dec 17 21:18:45 2007 Mon Dec 17 21:18:45 2007 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Mon Dec 17 21:18:45 2007 Mon Dec 17 21:18:45 2007 Information (7) Reset downstream scanning state!
Mon Dec 17 21:18:45 2007 Mon Dec 17 21:18:45 2007 Information (7) Downstream lock failed
Mon Dec 17 22:45:54 2007 Mon Dec 17 22:45:54 2007 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Mon Dec 17 21:18:37 2007 Mon Dec 17 21:18:37 2007 Information (7) Downstream lock failed
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Looks like I'm on backup until tomorrow...
Jon.
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17-12-2007, 22:50
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#64
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Inactive
Join Date: Apr 2007
Posts: 51
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Re: Broadband down and technical support no answer, CS out of order??
Solidly back up on the SS16 postcoded area (Basildon, Essex)
Quote:
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SW Download INIT - Via Config file cm-20480-768
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The download didn't complete though.
I had the same issues, online light just flashing and one line flashing on my STB.
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17-12-2007, 22:51
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#65
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Inactive
Join Date: Jan 2004
Services: VM Digital, VM 4Mb Broadband, 3G, FreeView
Posts: 16
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by rscosworth
ok guys, i admit it, it was me, had just kicked off a 50gb torrent as it went down, sorry
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You had to wait until Traffic Management was switched off didn't you?! 
Jon.
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17-12-2007, 22:53
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#66
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cf.member
Join Date: Jan 2006
Location: Teesside
Services: VIP 50
Posts: 68
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Re: Broadband down and technical support no answer, CS out of order??
still down in the stockton (teesside). Anyone back up yet?
thank god for my backup adsl line :p
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17-12-2007, 22:53
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#67
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Inactive
Join Date: Feb 2004
Posts: 20
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Re: Broadband down and technical support no answer, CS out of order??
Traffic Management! Pah, kill me down to 1mb if you want, in 5hrs ill be motoring along. i dont often do this, honest, wonder if webnwalk would let me download torrents, hmmmm
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17-12-2007, 22:54
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#68
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cf.addict
Join Date: May 2006
Location: Sunderland, Tyne & Wear
Services: VirginMedia 20MB
Posts: 125
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by dsmerlin
Working Smashing In Sunderland Lol Getting 19 Meg Download Speeds Lolololol Chin Up Fellas
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Where abouts in sunderland? Im near the Barnes and its down and hasnt come back up 
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17-12-2007, 22:55
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#69
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Inactive
Join Date: Jan 2004
Services: VM Digital, VM 4Mb Broadband, 3G, FreeView
Posts: 16
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by rscosworth
Traffic Management! Pah, kill me down to 1mb if you want, in 5hrs ill be motoring along. i dont often do this, honest, wonder if webnwalk would let me download torrents, hmmmm
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Sounds like fair use to me! 
Jon.
DISCLAIMER: DO NOT TAKE THE ABOVE SERIOUSLY I AM NOT LIABLE FOR LARGE DATA CHARGES!
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17-12-2007, 22:56
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#70
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Inactive
Join Date: Mar 2005
Posts: 2
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Re: Broadband down and technical support no answer, CS out of order??
Still on and off like a yoyo in cambridge. Luckily on for enough time to load a page.
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17-12-2007, 22:57
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#71
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Permanently Banned
Join Date: Dec 2004
Age: 36
Posts: 978
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Re: Broadband down and technical support no answer, CS out of order??
Roll on April. Getting tired of this utterly crap service. How can a company like this not have a back up telephony system in place? Complete shambles with a bunch of muppets that run it. 4 more months then it's back to Sky & BT.
Thank god for my iPhone.
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17-12-2007, 23:00
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#72
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cf.mega poster
Join Date: Aug 2006
Location: swansea
Age: 27
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by Cerberus
Roll on April. Getting tired of this utterly crap service. How can a company like this not have a back up telephony system in place? Complete shambles with a bunch of muppets that run it. 4 more months then it's back to Sky & BT.
Thank god for my iPhone.
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they do have a back up phone service, but at this time of night, it is pretty much a skeleton staff there to man the phones, so even if there wasnt a problem with the phone, chances are you wouldnt get through anyway.
Its still better than not long ago, when CS and tech support closed at 8 during the week, and 5PM saturday
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17-12-2007, 23:03
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#73
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Inactive
Join Date: Jan 2004
Services: VM Digital, VM 4Mb Broadband, 3G, FreeView
Posts: 16
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Re: Broadband down and technical support no answer, CS out of order??
Update Posted:
Quote:
Last Modified Name Customers Affected Estimated Time Status Priority
17/12/2007 22:56 Karl Greenwood Broadband Internet, Digital TV 4 Hours Updated CSO
Detailed Description
Some customers Nationally may currently be experiencing a loss all Digital & Broadband services.
Our engineers are aware of the issue and are working to restore normal service as quickly as possible.
Virgin Media apologise for any inconvenience caused.
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What do the priority's mean?
MSO - Major Service Outage?
CSO - Critical Service Outage?
GULP If that's correct could be off for a while....
Jon.
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17-12-2007, 23:09
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#74
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cf.member
Join Date: Jan 2006
Location: Teesside
Services: VIP 50
Posts: 68
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by JonNuttNTL
Update Posted:
What do the priority's mean?
MSO - Major Service Outage?
CSO - Critical Service Outage?
GULP If that's correct could be off for a while....
Jon.
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I can remeMber the last CSo a few years ago (at least.) one of the main routers got hit by lightening if I remember correctly. Iwas on the phone to them at the time and said ermm nothing works. even our systems. we dont know when it will be back.
It was back in a few hrs.
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17-12-2007, 23:10
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#75
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Inactive
Join Date: Sep 2003
Location: UK
Posts: 10
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Re: Broadband down and technical support no answer, CS out of order??
Quote:
Originally Posted by JonNuttNTL
Update Posted:
What do the priority's mean?
MSO - Major Service Outage?
CSO - Critical Service Outage?
GULP If that's correct could be off for a while....
Jon.
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Went down here in ST15... Modem was reporting it had access denied.. thing someone's been pressing the wrong buttons :P
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