National Broadband Outage - Page 14

**Paul M** · 18-12-2007, 10:02

Once I realised it was pretty serious, and not coming back anytime soon, I put a dvd on, and then went to bed.

Chartwell · 18-12-2007, 10:02

Broadband and V+ still out in Croydon (ex-Telewest) area. When I called at about 21.00 last night customer services didn't even know there was a problem!

adam1942 · 18-12-2007, 10:02

Brundles with a business line you have a better SLA, a different call centre and people who speak proper english.. This would make it alot easier to understand what the problem was and a possible rough estimate of when the problem would be resolved. Then if you needed to, you could head off to work if it was going to take 7 hours to fix instead of sitting at home waiting.

mehimandher · 18-12-2007, 10:02

i've been with virgin /ntl for 14 months and this was my first outage.

on adsl i was having downed lines every few weeks.

**Paul M** · 18-12-2007, 10:04

Quote:

Originally Posted by Chartwell

Broadband and V+ still out in Croydon (ex-Telewest) area. When I called at about 21.00 last night customer services didn't even know there was a problem!

There wasn't a problem at 21:00 - the national failure was at 21:20, and obviously CS would not be aware straight away.

schuey100 · 18-12-2007, 10:05

SW19, Wimbledon is working again. Yay

Speeds are fine as well. Shame, I was enjoying getting some use out of my back up BE Unlimited service. Oh well.

lostandconfused · 18-12-2007, 10:07

Quote:

Originally Posted by Chartwell

Broadband and V+ still out in Croydon (ex-Telewest) area. When I called at about 21.00 last night customer services didn't even know there was a problem!

CS dont receive notifications until the fault is fixed usually, i expect to get an email about it sometime after christmas.

The ususal clue, is when the call queue jumps from 1 to 900 in about a minute.

BBKing · 18-12-2007, 10:10

I have to say I didn't know there was an outage until this morning, and having checked my modem it went off for three minutes at 21:20 last night, so it affected us here in ex-TW West London. Presumably I was doing something other than being on the internet though!

Chartwell · 18-12-2007, 10:12

When I got home from work at 1830 my online light was flashing and broadband wasn't working, so there was an issue a long time before 2100

Richy99 · 18-12-2007, 10:13

Quote:

Originally Posted by Zeph

Obviously it is for some people... sad

does seem this place is full of moaners etc expecting 24/7 service and no failures

Cerberus · 18-12-2007, 10:19

Quote:

Originally Posted by lostandconfused

thats fine, i got the impression from your posts that, an outage was the reason that you were cancelling.

If its not then i apologise, if the service isnt within the sla then you should cancel. Have you had adsl before? so that you know what sort of speeds you are liekly to get?

Aye, I've had ADSL before and not had too much of an issue with it apart fae BT's service.

The servcie has been poor since being upgraded to 20mb per sec and after numerous technical enquireis it was found that the fault lay with the UBR and there was no quick fix for this. Retentions agreed and have agreed to cancel the account, on the premise I am not getting the services I paid for and signed up to.

schuey100 · 18-12-2007, 10:21

Quote:

Originally Posted by Richy99

does seem this place is full of moaners etc expecting 24/7 service and no failures

Not all of us! It's like having the electric cut off, a bit exciting at first

You get to do other things that you'd otherwise not do! I lost a few K last night as I work from home to the US market some nights but that's life. I really should learn more about this networking stuff. I have a back up service but it took me a couple of hours to try and set it up, I was completely lost

Decided to go to bed and try in the morning. Got it set up in the end and bang, two minutes later and VM comes back on. Typical.

User · 18-12-2007, 10:50

Quote:

Originally Posted by adam1942

I usually just read the forums, but due to the amount of crap people are saying ive acutally signed up to tell them to grow up. Things break, it happens. I work as a Network Administrator and things sometimes do break and it does take time to fix things you cant just expect someone to be able to fix a problem stright away. VM did an excellent job of getting the internet back up so quick, all the people that are saying "im going to adsl" etc etc, thats fine move! it means I will get my 20meg back to full speed as all the guys that are downloading constantly go to adsl. Please go ahead! but stop b!tching about VM, as they have done nothing wrong. If you have mission critical things at home then get a business line!

bolt · 18-12-2007, 10:52

Exactly you beat me to the post! Outages on in internet should occur no more often then losing regular telephone landline or electric supply.

10 years ago yes the internet and infrastructure was new but now there is no excuse and likewise i work off the net. No service , no money.

Im down in Newton Abbot SW and lost service since 9.20 pm last night till about 40 min ago. Thats a 12 hour outage!!

BTW "I work as a Network Administrator and things sometimes do break and it does take time to fix things you cant just expect someone to be able to fix a problem stright away."

Thats rubbish. I lived in 3rd world country for a number of years and my ADSL only went off once for 3 hours after a hurricane and 4 tropical storms. If they can do it then the super Brits UK should never go off line for more then a few minutes for upgrades. In fact losing electricity was a far bigger problem except i had backup supplies.

adam1942 · 18-12-2007, 11:03

Right, and this was England, Scotland, Wales and Northern Ireland. This was all unplanned as far as we know, at least you will most likely know whats wrong in a tropical storm something being fried or what not, and its most likely going to be in the path of the hurricane. This was a nationwide outtage and someone said the business support people said no one at VM had a clue what happened. If things shut themselves down and did a system wide reboot and possible factory restore you would have to reconfigure it. That would take some time, espically after work hours with a skelton staff on.