Well i've been on to tech support email and not had any form of response other than a month back when i complained of the same problem, their response was that i had a virus... Turns out my local area was oversubscribed which seems to have been fixed.
Recently in the last 2 week i've started getting a really bad connection again, i've been on to tech support (by phone, really bad call centre) who claim its a problem with my end and as i cant get past the first line of support nothing's being done other than me wasting my money phoning them.
So i'm posting here, adding to the many other 'slow connection topics' which maybe i should be joining i'm not sure but i thought it would be ok to make a fresh one where someone maybe able to help me.
Here's a few tracert's (taken out the private / identifiable ip's i think)
C:\tracert
www.bbc.co.uk
Tracing route to
www.bbc.net.uk [212.58.253.70]
over a maximum of 30 hops:
1 1 ms 4 ms 1 ms 192.168.0.1
2 30 ms 29 ms 27 ms ***.***.***.***
3 17 ms 24 ms 31 ms 62.30.252.193
4 31 ms 42 ms 26 ms 62.30.252.77
5 * 25 ms 22 ms 62.30.252.53
6 16 ms 17 ms 20 ms 62.30.252.10
7 39 ms 35 ms 46 ms 194.117.136.166
8 * * * Request timed out.
9 24 ms 31 ms 54 ms 194.117.136.146
10 326 ms 338 ms 406 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
11 323 ms 315 ms 324 ms 212.58.238.133
12 314 ms 305 ms 314 ms fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239
.222]
13 335 ms 323 ms 336 ms www1.cwwtf.bbc.co.uk [212.58.253.70]
Trace complete.
C:\tracert
www.google.com
Tracing route to
www.l.google.com [64.233.183.104]
over a maximum of 30 hops:
1 5 ms 2 ms 1 ms 192.168.0.1
2 11 ms 10 ms 11 ms ***.***.***.***
3 14 ms 14 ms 11 ms 62.30.252.193
4 48 ms 23 ms 23 ms 62.30.252.97
5 57 ms 26 ms 22 ms 62.30.252.57
6 23 ms 20 ms 36 ms usr506-kno.cableinet.co.uk [194.117.138.10]
7 34 ms 45 ms 27 ms 194.117.136.166
8 36 ms 29 ms 17 ms tele2-gw4.telewest.net [194.117.136.197]
9 358 ms 354 ms 355 ms 194.117.148.251
10 357 ms 391 ms 361 ms 209.85.252.42
11 396 ms 407 ms 410 ms 216.239.43.123
12 * 414 ms 397 ms 72.14.233.79
13 399 ms 406 ms 407 ms 209.85.249.133
14 410 ms 404 ms 407 ms nf-in-f104.google.com [64.233.183.104]
Trace complete.
Speed test provided by the forum link at the top of this site
Thu, 6 Dec 2007 21:17:05 UTC
Test 1: 1024K took 4520 ms = 226.5 KB/sec, approx 1866 Kbps, 1.82 Mbps
Test 2: 1024K took 5295 ms = 193.4 KB/sec, approx 1594 Kbps, 1.56 Mbps
Test 3: 1024K took 4831 ms = 212 KB/sec, approx 1747 Kbps, 1.71 Mbps
Test 4: 2048K took 8767 ms = 233.6 KB/sec, approx 1925 Kbps, 1.88 Mbps
Overall Average Speed = approx 1783 Kbps, 1.74 Mbps
I'm on a 4mb line.
It's been the same for the last 2 week.. Browsing speeds are very slow, gaming (i play world of warcraft, COD4) is just not do able with this kind of connection...
I can live with the speed but the quality of the line is beyond a joke.
A strange thing i've noticed though, if i only connect / trace to people in my local area or within 20 or so miles the line is fantastic, it's still slow but the connection quality is perfect.
I guess this is a problem with something down south, broken router or server i dont know, there nothing mentioned on the support (live service) pages and tech support have been trying to convince me it's an issue with me. So i'm at a loss..
If anyone can elaborate on this then i would be greatful, if not thanks for taking the time to read this.
EDIT - chose google and bbc as they're the sites the support ask me to ping
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