Level 1 upgraded to Level 2 - Page 2

darkrage · 05-12-2007, 22:30

Well my letter of complaint got me a phone call from a woman at retentions who eventually hung up on me after i explained what is happening on my ubr - my speeds and the fact they are breaking their own terms and conditions and i want out free of charge she said well how about we drop you down to 4meg when i said no it wont make a difference she then offered technical support so i explained again what is happening and i want a it sorting so i can leave she said well that wil cost you(me) so i said no it wont you r breaking your t&c's so i will contact cisas again since they believe i have a case she said ok you do that ddddddddddddddddddddddd phone went dead so i phoned back guess what she wasnt at her desk still awaiting a phone call back - so tomoz i will phone retentions again and ask for my deadlock letter.

cisas and court here i come =)

Dustymiller · 06-12-2007, 17:52

useless stupid lyeing cretinous devious twunts of call centre staff in the Bangalore

they didnt book a cable re-pull at all, lying barstewards. another week and a half's wait for the next re-pull slot.

why o why did I bother to go this, and volunteer to give VM more money for less service.

Dustymiller · 23-12-2007, 08:40

Well, Well, Well,

My story goes on and on.

The re-pull guys came, did some checks, and said you don need a repull, lets see what we can do. Did some things, and couldnt get it any better, so booked a techie for the weekend. (Again) He came, did some funky tests (not realy but I've got to sound up beat)
Told me the fault was from the local cabinet into the Virgin network. So all the faffing around that has been goin on for weeks was a waste of time (this was a saturday) Called the oncall local network guy, who had a look, and confirmed the whole street had the issue. (not a happy bunny).

finally on the 20th December the local network engineer came to visit me at my house, as he had been trying to get hold of me. Told me that swindon is due for an upgrade in the new year, and that there is no way this side of hell freezing over that swindon will get 20Mb, purely and simply due to ver subscription of the network. The planned upgrade is due for "Feb 2008" and it involves swapping most of its 8 16 port cards with 28 port cards, wherever these magic cards are in the UBR's I think.

Also told me that the only area that wasnt hit by the network outage the other day was Swindon.

To cap it all, I had a nice guy in Retention that has kind of taken ownership of the problem, and was calling up to check on every visit booked, but even he has got bored of doing this now, he should have call on Friday, but nope no call anymore.

So all in all im not a happy bunny, but at least i know what the issue is, and that it is nothing to do with me, or my gear, and now I know this that useless call centre in Bangalore can go to hell, bloody useless call centre.

Sirius · 23-12-2007, 11:43

Quote:

Originally Posted by Dustymiller

Well, Well, Well,

My story goes on and on.

The re-pull guys came, did some checks, and said you don need a repull, lets see what we can do. Did some things, and couldnt get it any better, so booked a techie for the weekend. (Again) He came, did some funky tests (not realy but I've got to sound up beat)
Told me the fault was from the local cabinet into the Virgin network. So all the faffing around that has been goin on for weeks was a waste of time (this was a saturday) Called the oncall local network guy, who had a look, and confirmed the whole street had the issue. (not a happy bunny).

finally on the 20th December the local network engineer came to visit me at my house, as he had been trying to get hold of me. Told me that swindon is due for an upgrade in the new year, and that there is no way this side of hell freezing over that swindon will get 20Mb, purely and simply due to ver subscription of the network. The planned upgrade is due for "Feb 2008" and it involves swapping most of its 8 16 port cards with 28 port cards, wherever these magic cards are in the UBR's I think.

Also told me that the only area that wasnt hit by the network outage the other day was Swindon.

To cap it all, I had a nice guy in Retention that has kind of taken ownership of the problem, and was calling up to check on every visit booked, but even he has got bored of doing this now, he should have call on Friday, but nope no call anymore.

So all in all im not a happy bunny, but at least i know what the issue is, and that it is nothing to do with me, or my gear, and now I know this that useless call centre in Bangalore can go to hell, bloody useless call centre.

Meanwhile in Virgin Media sales dept the Roar goes out SELL SELL SELL and Sod the bloody NETWORK