Fobbed off with excuses from technical support

The_0ne · 19-11-2007, 19:43

For the past 5 or 6 weeks ive noticed my broadband speed crippled of an evening like im sure most other VM broadband customers do.

I rang up this evening to complain about the throttling/traffic shaping of an evening to be told "oh theres a fault i nthe area thats why your speeds are slow but they will be sorted shortly"

To which i said thats basically a load of rubbish because of a morning my speeds are a constant 18 - 19mb then as soon as it goes 4-5pm ish my speeds barely reach 4mb and at worst hit as low as 1.5mb.

"yes its because of the fault in the area"

Riiiiiiiiiiiiight so the fault in the area just decides its going to affect speeds of an evening then yeah??

All you get from VM is excuses after excuses as to why your speed is pants of an evening.

darkrage · 19-11-2007, 20:13

stick it in writing and formally complain like me =)

The_0ne · 19-11-2007, 20:19

Can anyone tell me whether these signal results are normal or not please?

Quote:

Downstream Status
Operational

Channel ID
2

Downstream Frequency
331000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
0.5 dBmV

Signal to Noise Ratio
35.8 dB

Upstream Status
Operational

Channel ID
6

Upstream Frequency
41200000 Hz

Modulation
QPSK

Bit Rate
768000 bits/sec

Power Level
22.0 dBmV

darkrage · 19-11-2007, 20:24

looks ok to me but im no tech whats the upstream?

lol didnt see the lower upstream haha

r00t · 19-11-2007, 20:51

Those figures are fine The_0ne

The_0ne · 21-11-2007, 17:24

Promised by Installation manager and customer relations that installations would visit today to remove the wire.

Have they turned up.

Have they *******

**Russ B** · 21-11-2007, 17:51

Send me a PM with your name, address, account number and contact number and I'll pass this on to our contact in VM.

The_0ne · 21-11-2007, 17:54

Its ok mate already got 2 Formal complaints aganst VM which are supposedly being "sorted" obivously one of them hasnt so installations manager is meant to be contacting me tomorrow.

CISAS will take over the case for me shortly

**Russ B** · 21-11-2007, 17:57

The guy we pass issues on to is excellent with matters like this

The_0ne · 21-11-2007, 18:15

Thats appreciated but im not going to send personal details and account numbers to joe bloggs on a forum

Thanks for the offer though

r00t · 21-11-2007, 18:30

RussB isn't just Joe Bloggs. There is nothing that he can do with your details, except pass them on to someone who works within VM.
If you're not willing to let Russ help you, then there is no helping you.
Good luck!

**Russ B** · 21-11-2007, 18:41

It's up to you - if you want your issue sorted in a few days, get in touch.

piggy · 21-11-2007, 18:50

Quote:

Originally Posted by The_0ne

Its ok mate already got 2 Formal complaints aganst VM which are supposedly being "sorted" obivously one of them hasnt so installations manager is meant to be contacting me tomorrow.

CISAS will take over the case for me shortly

and what will cisas do exactly??
if you want it sorting quickly you have had the best offer of help

Gary L · 21-11-2007, 19:16

Quote:

Originally Posted by r00t

RussB isn't just Joe Bloggs. There is nothing that he can do with your details, except pass them on to someone who works within VM.
If you're not willing to let Russ help you, then there is no helping you.
Good luck!

Russ wants his name, address, account number. can you really blame the guy for being a bit weary of giving these to just anyone?
Russ may be legit but you can't remark with if you're not willing to give him your personal details then there is no helping you. you could be Russ's accomplice

piggy · 21-11-2007, 19:20

Quote:

Originally Posted by Gary L

Russ wants his name, address, account number. can you really blame the guy for being a bit weary of giving these to just anyone?
Russ may be legit but you can't remark with if you're not willing to give him your personal details then there is no helping you. you could be Russ's accomplice

oh dear!!