8MB virgin broadband

racingbrett · 15-11-2007, 23:08

Iv had it and virgin have had enough chances now. for 8 months iv had nothing but problems and an unusable connection, im on the 8mb package upgraded (as they put it) to the 2mb package, moved house and got put back on the 8 mb package after being assured there was a note on my acc to say i was to be kept on the 2mb package and no matter what they give or where i go the connection is appalling and unusable, im planning on talking to trading standards and then im going for a small claims court case, i want my money back and no doubt about it, they sold me an 8mb ADSL package and they are providing the equivalent to dial up and ISDN at the best of times.

Test conducted at: 15/11/2007 20:23:27
Test sequence: Full test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 30 ms (lower is better)

bbc.co.uk: 203.3 ms
mirror.public-internet.co.uk: This test failed due to a server timeout or other error.
bris.ac.uk: 204.5 ms
mirrors.dedipower.com: This test failed due to a server timeout or other error.

This result shows serious problems with your ping times, and should be investigated.

Test 2: Ping times to European servers

Ideally, you should get a result of around 50 ms (lower is better)

mir2.ovh.net: This test failed due to a server timeout or other error.
apache.belnet.be: This test failed due to a server timeout or other error.
apache.easy-webs.de: This test failed due to a server timeout or other error.
uni-erlangen.de: 221.7 ms

The results of this test indicate no problems.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

eng.lsu.edu: This test failed due to a server timeout or other error.
apache.mirrors.hoobly.com: 303 ms
apache.edgescape.com: This test failed due to a server timeout or other error.
less.cogeco.net: This test failed due to a server timeout or other error.

The results of this test indicate no problems.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

apache.cs.utah.edu: 342 ms
download.nextag.com: 372.5 ms
mirror.stanford.edu: This test failed due to a server timeout or other error.
uci.edu: This test failed due to a server timeout or other error.

The results of this test indicate no problems.

Test 5: Ping times to east Asia servers

Ideally, you should get a result of around 300 ms (lower is better)

riken.jp: 448 ms
apache.cbn.net.id: This test failed due to a server timeout or other error.
apache.hkmirror.org: This test failed due to a server timeout or other error.
download.stmc.edu.hk: This test failed due to a server timeout or other error.

The results of this test indicate no problems.

Test 6: Ping times to Australian servers

Ideally, you should get a result of around 350 ms (lower is better)

public.planetmirror.com.au: This test failed due to a server timeout or other error.
mirror.optus.net: This test failed due to a server timeout or other error.
public.planetmirror.com.au: This test failed due to a server timeout or other error.
public.planetmirror.com.au: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 7: Ping times to central Asian servers

Ideally, you should get a result of around 300 ms (lower is better)

mirror.tw: 493 ms
apache.cdpa.nsysu.edu.tw: 489.7 ms
mirror.tw: 491.5 ms
apache.oss.eznetsols.org: This test failed due to a server timeout or other error.

Your ping times are slightly poorer than expected.

Test 8: Download speeds from UK servers

Ideally, you should get a result of around 8000 Kb/s (higher is better)

hensa.ac.uk: 52 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 8000 Kb/s (higher is better)

apache.crihan.fr: 55 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 10: Download speeds from east-coast USA servers

Ideally, you should get a result of around 8000 Kb/s (higher is better)

apache.mirror99.com: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 11: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 512 Kb/s (higher is better)

Not conducted: You must register this software in order to perform this test.

Please click 'What's This?' for information on registering this software to enable this test.

Test 12: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

mirrorservice.org: This test failed due to a server timeout or other error.
zeniiia.linux.org.uk: 18 %

An unacceptable level of packet loss has been detected which should be investigated.

Test 13: Packet loss en route to a European server

Ideally, you should get a result of around 0 % (lower is better)

apache.miroir-francais.fr: 10 %
apache.belnet.be: 20 %

An unacceptable level of packet loss has been detected which should be investigated.

Test 14: Packet loss en route to an east-coast USA server

Ideally, you should get a result of around 0 % (lower is better)

apache.mirrors.northco.net: This test failed due to a server timeout or other error.
apache.mirrors.northco.net: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

End of testing.

and this is one of there better results. un-usable , why do we all put up with there poor service and connections, im sick and tired of it all.

Test 1: 1024K took 34437 ms = 29.7 KB/sec, approx 245 Kbps, 0.24 Mbps
Test 2: 1024K took 41703 ms = 24.6 KB/sec, approx 203 Kbps, 0.2 Mbps
Test 3: 1024K took 45172 ms = 22.7 KB/sec, approx 187 Kbps, 0.18 Mbps
Test 4: 2048K took 78219 ms = 26.2 KB/sec, approx 216 Kbps, 0.21 Mbps

mmm · 16-11-2007, 00:10

This is what an 8Mb ADSL service is supposed to give

Code:

Fri, 16 Nov 2007 00:04:59 GMT

Test 1: 1024K took 1344 ms = 761.9 KB/sec, approx 6278 Kbps, 6.13 Mbps
Test 2: 1024K took 1125 ms = 910.2 KB/sec, approx 7500 Kbps, 7.32 Mbps
Test 3: 1024K took 1203 ms = 851.2 KB/sec, approx 7014 Kbps, 6.85 Mbps
Test 4: 2048K took 2437 ms = 840.4 KB/sec, approx 6925 Kbps, 6.76 Mbps

Overall Average Speed = approx 6929 Kbps, 6.76 Mbps

BUT, unlike cable, what is possible is very dependent on your distance from the exchange, the quality of wiring and the equipment at either end. Did NTL supply the ADSL modem - what does it say about connection stats? Mine currently:-

Code:

Link Information
			
Uptime:	2 days, 3:53:02
DSL Type:	G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:	443 / 8,128
Line Attenuation (Up/Down) [dB]:	9.0 / 21.0
SN Margin (Up/Down) [dB]:	26.0 / 22.5

racingbrett · 16-11-2007, 00:21

ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 44 db 14.5 db
Noise Margin 5 db 15 db

im aware of distance problems and everything but id be happy with at least 2mb but the results are similar (a little worse) that at my old address where my connection speed was 7998

danielf · 16-11-2007, 01:30

Quote:

Originally Posted by racingbrett

ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 44 db 14.5 db
Noise Margin 5 db 15 db

im aware of distance problems and everything but id be happy with at least 2mb but the results are similar (a little worse) that at my old address where my connection speed was 7998

Have a look at http://www.dslzoneuk.net/isp_ratings.php for customer ratings of ADSL providers (You will find VM on the far right, along with BT and Tiscali). Now move left along the graph, and find a provider you want to move to. Entanet resellers come recommended.

mmm · 16-11-2007, 09:31

Quote:

Originally Posted by racingbrett

ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 44 db 14.5 db
Noise Margin 5 db 15 db

As far as I know Virgin ADSL is just BT wholesale. It looks like you have a lot of noise on the downstream, it should be possible to get a higher target downstream noise margin, which would give you a more stable download - if you can get the HellDesk to understand your request. Have you also tried plugging in modem to master test socket and/or tried a different modem?

sollp · 16-11-2007, 09:52

I have just left Freedom2surf, which did provide a 4-5Mb download most of the time. Considering i'm less than 1Km as the crow flies from the exchange, all the internal cabling and sockets are brand new in the house that wasn't to bad but i complained that it should have been nearer 6-7Mb considering i was paying £24 for the service. So i moved to Ukonline within the last moth onto the 8Mb business broad band package and was getting a consistent 7-7.5Mb for £24, the a couple of weeks ago i was upgraded onto the 16Mb package and consistently get 10Mb, but my connection does drop out at least once a night at the moment.

So i would either go for Freedom2surf or uKonline, unfortunately there are so many reason why you won't get the full service regardless of what ISP you go with.

Every ADSL ISP uses BT Wholesale, so you are at the mercy of BT, so when you have problems with your connection it's a case of convincing your ISP and also BT to get the problem resolved!!