Internet Down in Stoke

[Stokerockscene]

I am absolutly disgusted with Virgin...

My connection has been down since Tuesday night, i'm on 20mb and connect through a 250 CM. The sync light on my CM is constantly flashing, and the interactive light on both my set top boxes are flashing.

I phoned tech support tonight and they said all they could do was sent an engineer out, the next available engineer is WEDNESDAY 4-7 FFS!. The person i spoke to on the phone didnt really say much or try and come to a conclusion on the problem.

So now im supposed to go a week without an internet connection? It's ****ing obsurd and im gonna give virgin hell when i phone them tomorrow.

[lsproc]

Sync light flashing is a sign of incorrect signal levels.

You could check on http://192.168.100.1 (root/root for user/pass).

If its higher than 15dbVm or lower than -15dbVm then there are issues, and a technician will be needed. A high signal level can be fixed by a homebrew method, but since thats in violation of the ToS, I cant tell you.

[Stokerockscene]

Downstream Receive Power Level : -19.3 dBmV

[lego]

take the db filter off, see how much it goes up by.

[Stokerockscene]

last night my connection came back on but web browsing is terrible.

[Graham M]

Have you tried the above?

[Stokerockscene]

How do i take the db filter off

---------- Post added at 01:16 ---------- Previous post was at 01:15 ----------

This is my modem log:
Sat Nov 17 16:58:44 2007 Sat Nov 17 16:58:44 2007 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) The s/w filename specified in the config file is the same as ...
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) A software upgrade filename was specified in the config file.
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) Authorized
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) Registration complete!
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) We registered with a DOCSIS 1.0 config file!
Sat Nov 17 02:07:51 2007 Sat Nov 17 02:07:51 2007 Information (7) Received a REG-RSP message from the CMTS...
Sat Nov 17 02:07:50 2007 Sat Nov 17 02:07:50 2007 Information (7) Sending a REG-REQ to the CMTS...
Sat Nov 17 02:07:50 2007 Sat Nov 17 02:07:50 2007 Information (7) CableModem SNMP configure complete
Sat Nov 17 02:07:48 2007 Sat Nov 17 02:07:48 2007 Information (7) IP init completed ok
Sat Nov 17 02:07:48 2007 Sat Nov 17 02:07:48 2007 Information (7) CableModem TFTP init ok
Sat Nov 17 02:07:43 2007 Sat Nov 17 02:07:43 2007 Information (7) CableModem DHCP client init ok
Sat Nov 17 02:07:42 2007 Sat Nov 17 02:07:42 2007 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Sat Nov 17 02:07:39 2007 Sat Nov 17 02:07:39 2007 Critical (3) DHCP FAILED - Discover sent, no offer received
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) MAP w/initial maintenance region received
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) Downstream sync ok
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) Beginning initial ranging...
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) downstream time sync acquired...
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) Downstream sync ok
Sat Nov 17 02:07:31 2007 Sat Nov 17 02:07:31 2007 Information (7) starting ds time sync acquisition...
Sat Nov 17 02:07:28 2007 Sat Nov 17 02:07:28 2007 Information (7) MAP w/initial maintenance region received
Sat Nov 17 02:07:27 2007 Sat Nov 17 02:07:27 2007 Information (7) Downstream sync ok
Sat Nov 17 02:07:27 2007 Sat Nov 17 02:07:27 2007 Information (7) Beginning initial ranging...
Sat Nov 17 02:07:27 2007 Sat Nov 17 02:07:27 2007 Information (7) downstream time sync acquired...
Sat Nov 17 02:07:27 2007 Sat Nov 17 02:07:27 2007 Information (7) Downstream sync ok
Sat Nov 17 02:07:27 2007 Sat Nov 17 02:07:27 2007 Information (7) starting ds time sync acquisition...
Sat Nov 17 02:07:23 2007 Sat Nov 17 02:07:23 2007 Information (7) Locked on the downstream. Waiting for UCDs...
Sat Nov 17 02:07:23 2007 Sat Nov 17 02:07:23 2007 Information (7) Downstream lock ok
Sat Nov 17 02:07:23 2007 Sat Nov 17 02:07:23 2007 Information (7) Failed to establish downstream FEC lock. Restart error.
Sat Nov 17 02:07:23 2007 Sat Nov 17 02:07:23 2007 Information (7) Downstream lock failed
Sat Nov 17 02:07:23 2007 Sat Nov 17 02:07:23 2007 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Sat Nov 17 02:07:22 2007 Sat Nov 17 02:07:22 2007 Information (7) Sync Start

[lego007]

It should just unscrew.....rectangle block with threads usually on the end of your cable to your mobile and screws in the back of your modem.