You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
I seem to have been up till now one of the lucky ones with a 20mb connection in the Leeds area that works as advertised. Until now that its.
I have been running trace routes to various addresses including bbc.co.uk and keep getting spikes of packet loss up to 80%, lasting from a few minutes to 10-20 minutes. This loss appears to be on the first hop of the trace at the 10.***.**.* address which I think is my modem (is that correct?). This is making it imposable to do even simple web surfing as I keep getting page not found errors let alone do any gaming etc.
Any help confirmation about whether it is the modem address or something else, would be appreciated before I put myself at the mercy of customer support.
will do but not home till after 7pm tonight
thanks
---------- Post added at 13:11 ---------- Previous post was at 12:29 ----------
Here you go. Managed to talk wife through doing it for me .Typically it was working fine when I got it.
When it starts up again I will post up with error messages.
But for info the packet loss starts at hop 2 and is there for all subsequent hops
Here is a ping plot that I have had running all day. You can see that there where large periods of time this morning that there was 75% packet loss. This has settled down to short spikes of 10-20% which are getting more frequent as the night goes on. This is enough to stop streaming video and make online game imposable.
Services: 20 meg BB , 3 Samsung STB's, Landline, 4 Mobiles, V+ Box, UK Online 8 Meg
Posts: 217
Re: packet loss
Tell me about it, I've just come off gaming on 2142, it's utter w4nk. Yet I have 19 meg conn atm. I am in a foul mood.
We can post traces all we like, but at the end of the day it's not going to change significantly any time soon.
Yeah I would try some other isp, but I am too legged in with VM.
Looks like there is a problem affecting the Leeds area in general. But after a wasted 30min call to customer services I am no closer to getting a fix, all they wanted to do was send someone out to check my connection. They don’t seem to understand that it is a network fault. There seems to be no one to send this type of fault to who will look into it.
Join CF
You are here: 
.Typically it was working fine when I got it. 
