VM change STB broadband provisioning system

punky · 22-10-2007, 21:58

I am absolutely seething at this, but hopefully this post will save a premium-rate call to a barely-understandable Indian script reader.

Basically VM have now changed their provisioning system so the password has now become a passcode. The default is 1234.

I was bumped offline due to a provisioning fault, but been kept offline all day because noone at VM thought I might like to know they changed the system. Of course, they only tell me after I have to ring up India for a second time to unlock my PID after entering what was the correct password. And they had the cheek to try and deny me a refund on the call. I thoroughly expect to still be charged for both calls.

sprattgraham · 22-10-2007, 22:01

Tech was telling me today because the billing system being updated they can't even activate a STB using Laptops anymore they have to call it in when they get a chance.

Mr Angry · 22-10-2007, 22:06

Quote:

Originally Posted by Gavin

I am absolutely seething at this, but hopefully this post will save a premium-rate call to a barely-understandable Indian script reader.

Basically VM have now changed their provisioning system so the password has now become a passcode. The default is 1234.

I was bumped offline due to a provisioning fault, but been kept offline because noone at VM thought I might like to know they changed the system. Of course, they only tell me after I have to ring up India for a second time to unlock my PID after entering what was the correct password. And they had the cheek to try and deny me a refund on the call. I thoroughly expect to still be charged for both calls.

That is, undoubtedly, absolutely outrageous!!*

*But, what does it mean in Angry speak?

**Maggy J** · 22-10-2007, 22:07

Quote:

Originally Posted by Gavin

I am absolutely seething at this, but hopefully this post will save a call to a barely-understandable Indian script reader.

Basically VM have now changed their provisioning system so the password has now become a passcode. The default is 1234.

I was bumped offline due to a provisioning fault, but been kept offline because noone at VM thought I might like to know they changed the system. Of course, they only tell me after I have to ring up India for a second time to unlock my PID after entering what was the correct password. And they had the cheek to try and deny me a refund on the call. I thoroughly expect to be charged for both calls.

Ahhh! That explains the hassle my son and I had when the last STB had to be exchanged for a new STB and we couldn't get the BB up and running.It wasn't recognising the PID code.When I finally got through to someone they casually told me I was entering the wrong password and that it was 1234.I thought that the last time I had done this I had changed the password but now I realise it wasn't my forgetfulness at all.

Anyway when I got the bill I did phone up and say I didn't think it was right that I pay £15.00 for phone calls that were to put right what wasn't my fault and they agreed to refund me.So do challenge it.

punky · 22-10-2007, 22:15

Quote:

Originally Posted by Incognitas

Ahhh! That explains the hassle my son and I had when the last STB had to be exchanged for a new STB and we couldn't get the BB up and running.It wasn't recognising the PID code.When I finally got through to someone they casually told me I was entering the wrong password and that it was 1234.I thought that the last time I had done this I had changed the password but now I realise it wasn't my forgetfulness at all.

Anyway when I got the bill I did phone up and say I didn't think it was right that I pay £15.00 for phone calls that were to put right what wasn't my fault and they agreed to refund me.So do challenge it.

I have, and so now I nervously await the next bill.

Also, I asked to change the passcode back to the original password, but they wouldn't allow it, saying it has to be a 4 digit number now. So its a complete change of policy.

**Kevin T** · 22-10-2007, 22:24

Quote:

Originally Posted by Gavin

I have, and so now I nervously await the next bill.

Also, I asked to change the passcode back to the original password, but they wouldn't allow it, saying it has to be a 4 letter number now. So its a complete change of policy.

Would that be XXIV then?

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