Do Virigin Drop Your Internet Speed?

-T- · 18-10-2007, 23:39

Ive noticed today that my internet, not my PC, has been incredibly slow. I did various internet speed tests and they all came up with 171kbps. Im paying for a 2mbps connection, but im only getting 171kbps?????

This is a disgrace and to top it off, you have to pay nearly or more than £1 per minute to call their faults line to see if there is an issue!!!

Im wondering if they have dropped the speed of our internet without informing us by email and/or letter.

**Rob** · 18-10-2007, 23:45

You can be traffic shaped between 4 and 12:00 pm if you download heavily in those periods. However the connection speed resets to normal levels after 4 hours of shaping.

jo.v · 18-10-2007, 23:46

The only time they will drop your speed is if you download over 3.5GB in a day.
Where are you downloading from?

P.S. Calls are 25p per min and are refunded if the problem is with their service.

ZebUK · 18-10-2007, 23:48

Rob - YOU LIE!

I don't download a lot. Haven't downloaded anything over the last 48 hours except for playing BF2 in the early hours of the morning (2am-6am) when decent speeds are available (note NOT full speed, just half full speed) and to top it off I can only download at 17KB/s and that's with a 20Mb line.

VM offers terrible service. Period.

danielf · 18-10-2007, 23:56

Quote:

Originally Posted by ZebUK

Rob - YOU LIE!

I don't think you're going to get much help on this forum with that attitude.

ZebUK · 19-10-2007, 00:02

I don't seem to get much help from the cable forum guys anyway.

danielf · 19-10-2007, 00:04

Quote:

Originally Posted by ZebUK

I don't seem to get much help from the cable forum guys anyway.

What do you expect when you behave like a 5 year old?

**Graham M** · 19-10-2007, 00:06

*stamps feet*
*exit stage left*

-T- · 19-10-2007, 00:08

Ive been out all day, my internet has been turned off, as has my PC, ive not downloaded anything today or in the last 72 hours. So thats rubbish about speeds dropping if you've downloaded so much.

**Graham M** · 19-10-2007, 00:13

Umm no it isn't and they do, maybe you haven't but we're not erm... lieing to you?

danielf · 19-10-2007, 00:15

Quote:

Originally Posted by -T-

Ive been out all day, my internet has been turned off, as has my PC, ive not downloaded anything today or in the last 72 hours. So thats rubbish about speeds dropping if you've downloaded so much.

No it's not. VM apply traffic shaping when people go over a set amount of traffic in one day. You say you haven't gone over this limit, so something else must be causing your slow speeds.

Don't go about 'rubbishing' other people's posts when you don't know what you're talking about please.

-T- · 19-10-2007, 00:16

So how do you explain such a decrease in my internet speed if ive not downloaded anything and my internet speed is incredibly low? Virgin Media cannot decrease my internet speed on the notion that i have been downloading so much, when that is quit simply rubbish.

danielf · 19-10-2007, 00:19

Quote:

Originally Posted by -T-

So how do you explain such a decrease in my internet speed if ive not downloaded anything and my internet speed is incredibly low? Virgin Media cannot decrease my internet speed on the notion that i have been downloading so much, when that is quit simply rubbish.

I can be lots of things. It may be a fault, it may be oversubscription on your UBR, perhaps the sites you are downloading from are slow, you may have a dodgy network card, your card settings may be wrong, or a combination of the above and some other factors.

Can you cut out the 'rubbish' please? If you want to get any help on here, I suggest you show a bit more respect to others.

-T- · 19-10-2007, 00:19

How do i go about checking if any of the above things are what is causing the issue? What do you mean a network card? This site is slow as well, for me anyway. My email is slow, everything i go to. Even checking my internet speed.

Bonglet · 19-10-2007, 00:26

ive had the same problem as the op since the 20mb rollout began i get shaped after 4pm no matter how much or little(i.e no downloads) i download i hear some people dont have this problem but its obvious that quite a few get auto shaped no matter what, as for blaming hardware i dont think so i have had my vm modem changed,2 routers, 3 nic cards and many re-installations of windows and still stuck in shaped land no matter what, when the engineer came out to check it the other day he said that they are capping everyone no matter what which didnt shock me in the slightest.