Upgrade Disaster - Page 2

DarthMuppet · 21-10-2007, 21:26

No better really - 520kB/s max (I'm measuring with NetLimiter). That's 5 separate test sites / download locations, all saying the same thing. I've checked the router and modem, and I see nothing that jumps out. I've even plugged the modem into my USB port to see if it made a difference, and it's the same.

DarthMuppet · 22-10-2007, 22:26

My bad - the router (WRT45GS with DD-WRT) had QoS enabled - turn it off, 12Mb down and 780kb up. Nice. Just need to getthe wife's email sorted now.....

Mick Fisher · 22-10-2007, 23:01

DarthMuppet · 24-10-2007, 06:14

ok, 2 calls to BBTS and 2 to CS finally get my wife's email sorted, and then i was asked by CS if i was getting full speed. I said i'm getting 12MB which was better, so yes, probably. I'm then told my modem (Ambit 100) doesn't do 20Mbit.......so nobody else noticed that in about 20 calls. I actually asked when i first booked the upgrade if i needed a new modem and they said no. Still, that gets upgraded next Saturday and hopefully all will be well. Will post the response from Customer Concern if i get one.

DM

dreadnaught · 03-11-2007, 13:00

Wow - not only did i get a response from CC, but a phone call (which I missed) and a number to call them back on. They have completely missed the point of my letter, but i guess when you're in that role, its hard to spot constructive criticism when you see it (I don't suppose they get much).

Shiny new Modem arrived this AM - very small, very black and very very fast.