Retentions deals?

[smeagoly1]

May not have had a retention deal, but had a VM sales call before the summer hols.
I thougth uh oh not another buy our TV package and was ready to just say no thanks my freeview is all i need. Then they quoated, we can save you money, woohooo my wallet said. I had XL broadband, phone and mobile....then they said well you can add our basic TV package and save something like 13 squid a month i was already paying, so in a nutshell i got tv for free So i have the whole shebang package for less than i was paying phone and BB for. Apart from some initial BB probs this year now sorted out, everything is working hunkydory so can't grumble at their marketing.

[stewart28]

the way i see it is, if you don't pester them all the time and ensure you drop other advisors names into the conversation you will not get anywhere.

I was paying about £67+call display and non-dd handling charge(so £73.75) and had XL on all packages but no sports or movies.

So now £85 flat for everything and now HD ready.

[Copperfaced Jack]

Originally Posted by Richy99

dont forget the BT line rental of £11 so it works out about £4 cheaper

??? I was getting charged £11 line rental by VM, so now I have left, switched to BT and Bethere, the line rental is exactly the same as it was with VM.
Except now i will get a more stable and faster service with adsl2 £19 per month cheaper...........

[ferritt]

Just noticed this thread and thought I'd post what I got afew days ago. Moving house next week and at the minute no virgin services are in the new property so I thought great chance to get a better deal from virgin or possible move away to sky. At the minute I only have basic phone a 4mb broadband costing £36 p/m. After a quick call to virgin cs and afew mentions of the keywords sky and BE broadband I get an offer of 4mb + phone for £26 p/m for life with no installation charges. Told them I'd think about it and to ring back in half an hour. Half an hour later I tell them nah still no good. afew more choice words of sky and BE again and then get offered 20mb broadband and phone for £26 p/m. Needless to say I took that deal straight away. So I'm very happy and cant wait to get my hands on 20mb.
cheers

[Kevin T]

Well, I've just spent a productive 40 minutes on the phone to customer services...

Since starting with a 3 for £30 deal with ntl: early last year I've swapped my services about a bit & always had to end up with a retention deal to match the original (supposedly permanent) package pro rata. None of the retention deals were 'lifetime' & had to be renegotiated every 3 months, which was a pain in the backside...

Finally today I'm told about the £19.50 'loyalty bonus' discount for having all three services. So with my 50p discount for e-billing I now have basic phone, XL TV & XL broadband for £48.50 a month permanently (12 month contract)...

[Enuff]

Originally Posted by ferritt

Just noticed this thread and thought I'd post what I got afew days ago. Moving house next week and at the minute no virgin services are in the new property so I thought great chance to get a better deal from virgin or possible move away to sky. At the minute I only have basic phone a 4mb broadband costing £36 p/m. After a quick call to virgin cs and afew mentions of the keywords sky and BE broadband I get an offer of 4mb + phone for £26 p/m for life with no installation charges. Told them I'd think about it and to ring back in half an hour. Half an hour later I tell them nah still no good. afew more choice words of sky and BE again and then get offered 20mb broadband and phone for £26 p/m. Needless to say I took that deal straight away. So I'm very happy and cant wait to get my hands on 20mb.
cheers

Nice 1

[xpod]

EVERYONE in this country ONLY thinks about money, after all, its the root of everything, including evil, these days its not about what can I do for someone else' more like 'what can i get out of it & how much money can I/we make!

Thats a pretty sweeping statement you`ve made there...

Money is not the root of evil.......the love of money is root of evil(so they say).
Once(if) you can learn to stop loving it so much you`ll soon start to see what really matters.

[Enuff]

Originally Posted by xpod

Thats a pretty sweeping statement you`ve made there...

Money is not the root of evil.......the love of money is root of evil(so they say).
Once(if) you can learn to stop loving it so much you`ll soon start to see what really matters.

But without money, there would be no love for it. So it looks to me like money is the prime root of evil. Or why don't we just say that man is the root of all evil and stop blaming money?

[xpod]

So it looks to me like money is the prime root of evil

Define "evil"?
People indeed do some pretty terrible things in the persuit of a pound note but then there are many many people out there do even more henious things to their fellow humans(young & old) because they are genuinely evil.

Greed and evil are not always so easy to tell apart i suppose.

[Mick Fisher]

Originally Posted by xpod

Thats a pretty sweeping statement you`ve made there...

Money is not the root of evil.......the love of money is root of evil(so they say).
Once(if) you can learn to stop loving it so much you`ll soon start to see what really matters.

Totally agree.

[2old4this]

Originally Posted by ferritt

Just noticed this thread and thought I'd post what I got afew days ago. Moving house next week and at the minute no virgin services are in the new property so I thought great chance to get a better deal from virgin or possible move away to sky. At the minute I only have basic phone a 4mb broadband costing £36 p/m. After a quick call to virgin cs and afew mentions of the keywords sky and BE broadband I get an offer of 4mb + phone for £26 p/m for life with no installation charges. Told them I'd think about it and to ring back in half an hour. Half an hour later I tell them nah still no good. afew more choice words of sky and BE again and then get offered 20mb broadband and phone for £26 p/m. Needless to say I took that deal straight away. So I'm very happy and cant wait to get my hands on 20mb.
cheers

i be moving house hopfully in 3 weeks time so i see what the give me at the moment am paying £29 for 20mb

[SwgLee]

I was without internet service on Saturday 22nd September.
Again on Saturday 29th September i was again without broadband (worked all other days) so i spent 40 minutes on the phone and was ready to cancel phone and internet.

After going through to retentions, they said if they send an enginner out the following week and reduced my bill by £21 a month (they asked why i want to cancel phone also and i said i can get cheaper combined elsewhere) would i stay. I said yes if they fix the problem.

Week after, day enginner was due, internet was working fine, and enginner said no fault (how though i do not know as no broadband for last 2 saturdays).

Just received my current invoice and guess what. No £21 off my bill.
To make matters worse i have been without broadband from 9am till 3.45 pm again today.

Spent another 45 mins on phone to them only to end up being told retentions was monday-friday so could not help.

Absolutly sick of virgin media now. I play online games, mostly on weekends and this is now 3 out of the last 6 weekends i have lost a day.

Instead of looking at buying Northen Rock, Virgin should fix current issues with current services.

Cancelling with Virgin 9am tomorrow morning as had enough now.

lee

[Mick Fisher]

Originally Posted by SwgLee

I was without internet service on Saturday 22nd September.
Again on Saturday 29th September i was again without broadband (worked all other days) so i spent 40 minutes on the phone and was ready to cancel phone and internet.

After going through to retentions, they said if they send an enginner out the following week and reduced my bill by £21 a month (they asked why i want to cancel phone also and i said i can get cheaper combined elsewhere) would i stay. I said yes if they fix the problem.

Week after, day enginner was due, internet was working fine, and enginner said no fault (how though i do not know as no broadband for last 2 saturdays).

Just received my current invoice and guess what. No £21 off my bill.
To make matters worse i have been without broadband from 9am till 3.45 pm again today.

Spent another 45 mins on phone to them only to end up being told retentions was monday-friday so could not help.

Absolutly sick of virgin media now. I play online games, mostly on weekends and this is now 3 out of the last 6 weekends i have lost a day.

Instead of looking at buying Northen Rock, Virgin should fix current issues with current services.

Cancelling with Virgin 9am tomorrow morning as had enough now.

lee

Sorry to hear all that Lee.
Can't say I'm surprised as in some ways it just mirrors my own experience.
I don't blame you for cancelling. I feel the same way myself.
Hope you find a more responsible provider.

[AmAtoL]

One of the wifes friends daughters boyfriend who happens to be a solicitor, gets "the lot" and I mean the lot for £12 pm.
That was after a little problem over accounts, that took a while to sort out.
He is in credit with VM at the moment.
I dare say this situation will continue indefinitely....
Yes I do believe it