Quote:
Originally Posted by LiamTG
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C'mon then
darthlinux !!!!!!. Please start shouting that everyone is a freeloader again after seeing the price ON VIRGINS OWN PAGE!!!!!!

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I'm paying full price for my 20meg and the full price for 24/7 free calls. I could take advantage of this offer as they are trying to offer me cheaper internet and 24/7 calls but that means taking another 12 month contract out with them.
I live under half a mile from my exchange and due to bad ping problems that have been happening daily (about 7 times a day) since the 20 meg upgrade. I have been forced to move to
Be. I contacted CS but got one of the Indian reps that wasted my time and money. I tried to tell him that I have proof (screen shots of half my pings in UK servers being 50 and the other half from 150 - 400 (usually 20 - 30). I also told him it happens frequently and daily. After I done some of the check list crap I butted in and asked him to send an engineer out as I was having problems. He then said something like if you can sign on the internet just now and you're not having any problems at the minute then I cannot book an engineer out.
I told him that it's been happening for 2 weeks now and I warned him that if he didn't send an engineer out that I'd be leaving Virgin Media as I pay for my line mainly for gaming and since the upgrade I've not been able to enjoy the service I pay for. I get full speed 24/7 but what good is a line like that if it's ruining my gaming sessions?.
He just said "Sorry for your troubles but I cannot help you". I was absolutely livid about this but kept my calm, thanked him and placed the phone down. It's a joke, I'm not giving Virgin another penny after getting treated like that. I'm even getting quite pi**ed off even writing this as it made me feel as If I didn't matter to Virgin. No helpfulness at all that I used to enjoy with the UK staff.
I wouldn't pay £15 per month now after getting treated like that. Totally abysmal. I've had 3 dealings with Indian staff now and it's what is making me leave after the way I've been treated. I've still got Virgin now but it should be 2 weeks and I'll be on BE 24 meg.
If they could kill the Indian link then I could have had my problem seen to just now, taken a cheaper internet and phone service for 12 months and stay with Virgin. I'd rather pay £50 deposit for my BT line and then the £24 connection fee than give Virgin another chance. I've been with them before broadband 512k as well. Sad, sad times.