connection problems/IP address

[polly1234]

Very frequently, sometimes two or three times a day, I get a computer provisioning page appear, I have to re-register my PC and then reboot, This is very time consuming.
I have looked at my IP address and it whenever I get this problem it starts with 10.2.xxx.xx when it is working fine my IP address starts 82.18.x.xx
How can I stop this happening??

[rikur]

this would occur if the MAC address of your NIC card was changing.

Are you changing your MAC address for any reason?

[polly1234]

Originally Posted by rikur

this would occur if the MAC address of your NIC card was changing.

Are you changing your MAC address for any reason?

I am not changing anything as far as I know, I am connected and the IP address is 82.10xxxxxx then it changes to 10xxxxxx and I am unable to view any websites, I can use ipconfig /release ipconfig /renew and it will sometimes give me an alternative working IP address???

[Quam256]

What do you mean you have to reregister your pc ?

[monkey2468]

Are you using an STB or a stand alone modem?

[polly1234]

Originally Posted by monkey2468

Are you using an STB or a stand alone modem?

STB

---------- Post added at 19:48 ---------- Previous post was at 19:26 ----------

Originally Posted by Quam256

What do you mean you have to reregister your pc ?

when i get the computer provisioning page, i can login, remove my pc name, add a new name then reboot, and i get a new IP address, i have since found using Ipconfig/release, renew avoids having to do this

[Quam256]

What type of box is it .
Do you have 3 lights next to the Channel numbers on the front of the box.
Does the centre light stay on for a while and then start flashing when this problem occurs.

[polly1234]

Originally Posted by Quam256

What type of box is it .
Do you have 3 lights next to the Channel numbers on the front of the box.
Does the centre light stay on for a while and then start flashing when this problem occurs.

it is a silver Samsung STB smt2100c
It has one light above the numbers and it stays on constantly without flashing??

[homealone]

it sounds like you are not getting your DHCP lease updated, properly, reasons for this could include firewall settings being too 'tight' or a router setting - do either of those apply, polly1234?

[polly1234]

I have tried with no firewall and still is the same and am not using a router! so i do not think any of those suggestions - ???

[homealone]

Originally Posted by polly1234

I have tried with no firewall and still is the same and am not using a router! so i do not think any of those suggestions - ???

when you say tried with no firewall, was it zonealarm, by any chance - I have heard rumours that turning it off requires a full uninstall, otherwise some registry entries can get left behind?

- please note I am not recommending you do not use a firewall, just letting you know that zonealarm can, sometimes, be hard to completely remove

[polly1234]

I use Norton Firewall not zonealarm, I tried switching it off and it did not solve the problem

[maverick]

This is a known problem with some set top box accounts,it may be worth contacting customer services and request a stand alone cable modem to supply your broadband instead of the stb.

[polly1234]

Hi Maverick, Thanks for the advice, I have been using this STB for over a year and no problems until about 3 weeks ago, will try customer services and request a stand alone modem.

[homealone]

Originally Posted by polly1234

Hi Maverick, Thanks for the advice, I have been using this STB for over a year and no problems until about 3 weeks ago, will try customer services and request a stand alone modem.

how did that turn out?