30-08-2007, 16:04
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#1
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cf.addict
Join Date: Jun 2003
Location: Glasgow
Services: V+, Extra Box, XL TV Service, XL Phone Service,
20mb Broadband
Posts: 210
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Modem question
Hi Guys,
Just a quick question. I have one of those Terayon modems and I have noticed recently that it frequently loses connection. Is there a log anywhere on my computer that will tell me how often it drops off? Before I have to pay support for an enquiry, i wanna know some facts, I think just phoning and saying it drops off frequently would not be sufficient.
Boab
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30-08-2007, 20:22
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#2
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cf.addict
Join Date: Feb 2007
Location: Middlesbrough
Posts: 294
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Re: Modem question
bigboab5, what speed are you on, the terayon modem is known not to work properly on QAM256.
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30-08-2007, 20:40
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#3
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cf.addict
Join Date: Jun 2003
Posts: 425
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Re: Modem question
The UBR has a log and VM should also be able to see how many times it has disconnected/reconnected from their side. The modem itself has a log, but is only accessible from your side when it is is disconnected.
Good luck with the call, I got my TJ210 replaced very quickly when I got through to the right people, first line may not understand the importance of the "cable" light!
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30-08-2007, 22:23
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#4
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cf.addict
Join Date: Jun 2003
Location: Glasgow
Services: V+, Extra Box, XL TV Service, XL Phone Service,
20mb Broadband
Posts: 210
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Re: Modem question
Quote:
Originally Posted by fatassmichael
bigboab5, what speed are you on, the terayon modem is known not to work properly on QAM256.
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I am on 4mb speed.
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30-08-2007, 22:47
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#5
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VM Tech
Join Date: Nov 2003
Location: North East lincolnshire
Age: 32
Services: 2x Virgin PVR , Pace and Samsung 20 meg cable modem ntl home250 and 255
Posts: 2,235
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Re: Modem question
You need to get this modem changed as it has known problems on a 256 qam network . 
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