29-08-2007, 12:36
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#1
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cf.member
Join Date: Dec 2005
Posts: 30
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Some sucess, I think?
I've written 3 letters of complaint to Virgin Media. The first saying the speeds were crap and I wanted someone to ring me to arrange an engineer visit. I got a reply to that saying "here's 20 quid off ya bill". So I wrote one back saying "thanks but I still want it fixed!". Didn't hear anything back at all for about 3 weeks, so wrote another (including my previous letters) saying I was disgusted that no one has contacted me blah blah blah...
This morning I get a call from customer service saying how sorry they were about my speeds etc, here's half price broadband for 3 months (20mb) and she connected me to Tech support (thought they couldn't do that?!  ) and I went through my probs with him (someone in the UK woohoo!). Told him I'm only getting between 5-10mb speeds and he told me to go into safe mode and download a file from microsoft, which was only downloading at 500kb/sec.
I mentioned to him about my poor signal levels (-10dbvm down and 57db up) and he said he'd get second line support to look into it and give me a bell.
What's the betting I don't hear anything! But still, made me feel there's a glimmer of light at the end of the tunnel...
For all those having speed issues, go the old fashioned way and write a letter, at the very least you get some money out of it!
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29-08-2007, 12:39
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#2
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cf.member
Join Date: Jun 2004
Location: Brighton
Services: 20Mb
Posts: 51
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Re: Some sucess, I think?
Nice one! I got the same result (half price for 3 months) after phoning customer services - I would encourage anyone that is suffering since the 'upgrade' to do the same.
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29-08-2007, 12:45
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#3
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Permanently Banned
Join Date: Jun 2006
Location: IN my dreams
Age: 19
Services: AIRTEL
Posts: 49
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Re: Some sucess, I think?
do not take it as an offence but when u said "(someone in the UK woohoo!)" and did not get any help , I would liek to give u a humble advise : "Call up technical support or Customer services to get your issues resolved and not to sort out people by the color of their skin ).
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29-08-2007, 12:49
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#4
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cf.member
Join Date: Dec 2005
Posts: 30
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Re: Some sucess, I think?
Quote:
Originally Posted by wafer_style
do not take it as an offence but when u said "(someone in the UK woohoo!)" and did not get any help , I would liek to give u a humble advise : "Call up technical support or Customer services to get your issues resolved and not to sort out people by the color of their skin ).
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Someone in the UK might be Pakistani or Indian or whatever, the fact that I could understand what they were saying and they wern't talking from a script is what I was "woohoo"ing about!
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29-08-2007, 12:57
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#5
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Permanently Banned
Join Date: Jun 2006
Location: IN my dreams
Age: 19
Services: AIRTEL
Posts: 49
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Re: Some sucess, I think?
thanks for explaining .....  Can you provide the MAC ADDRESS of your cable modem ...
lemme take a look !!
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29-08-2007, 12:59
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#6
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cf.member
Join Date: Dec 2005
Posts: 30
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Re: Some sucess, I think?
Quote:
Originally Posted by wafer_style
thanks for explaining ..... Can you provide the MAC ADDRESS of your cable modem ...
lemme take a look !! |
No offence, but surely giving out my MAC code on a public forum isn't such a hot idea? Especially with all the cloning going around...sorry!
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29-08-2007, 14:38
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#7
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while(!naked){--clothes}
Join Date: Mar 2004
Location: Glasgow, Scotland
Services: anything for a new job
Posts: 4,002
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Re: Some sucess, I think?
Quote:
Originally Posted by wafer_style
thanks for explaining ..... Can you provide the MAC ADDRESS of your cable modem ...
lemme take a look !! |
thats a bit cheeky isn't it?
who are you, have the mods vetted you as a worker that can help?
ik
__________________
Let me guess, you picked out yet another colorful box with a crank that I'm expected to turn and turn until OOP! big shock, a jack pops out and you laugh and the kids laugh and the dog laughs and I die a little inside.
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29-08-2007, 15:00
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#8
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Eric Cartman Wannabe
Join Date: Jun 2003
Location: Cockney geeza land
Age: 27
Services: c:\> net start punky
Posts: 11,984
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Re: Some sucess, I think?
For your security, under no circumstances should MAC addresses be given to users who aren't confirmed Virgin Media staff.
wafer_style is NOT confirmed as VM staff.
__________________
"We're not here for a long time, we're here for a good time" - Mike Ness (Social Distortion)
"Reach for the sky, 'cause tomorrow may never come" - Reach For The Sky (Social Distortion)
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29-08-2007, 15:07
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#9
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/
Join Date: Nov 2006
Location: In your base =)
Services: Your pseudo 'tech' ego.
Posts: 987
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Re: Some sucess, I think?
Though you can give it to me and I'll check your modem and uBR
__________________
If you value your PC do not install PCGuard.
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29-08-2007, 15:12
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#10
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Eric Cartman Wannabe
Join Date: Jun 2003
Location: Cockney geeza land
Age: 27
Services: c:\> net start punky
Posts: 11,984
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Re: Some sucess, I think?
I can confirm r00t is VM staff
__________________
"We're not here for a long time, we're here for a good time" - Mike Ness (Social Distortion)
"Reach for the sky, 'cause tomorrow may never come" - Reach For The Sky (Social Distortion)
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29-08-2007, 15:30
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#11
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cf.member
Join Date: Dec 2005
Posts: 30
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Re: Some sucess, I think?
Thanks guys, r00t has PM
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29-08-2007, 15:55
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#12
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cf.mega poster
Join Date: May 2006
Location: West Midlands
Services: Staff - InTouch
Posts: 2,061
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Re: Some sucess, I think?
its a shame it comes down to this
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29-08-2007, 16:02
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#13
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cf.member
Join Date: Dec 2005
Posts: 30
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Re: Some sucess, I think?
Quote:
Originally Posted by darthlinux
its a shame it comes down to this
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Down to what mate?
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29-08-2007, 16:24
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#14
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cf.mega poster
Join Date: May 2006
Location: West Midlands
Services: Staff - InTouch
Posts: 2,061
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Re: Some sucess, I think?
a company cnt provide good support for the customers and you have to come to a forum to get help
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29-08-2007, 16:51
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#15
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Vista Ultimate User
Join Date: Dec 2005
Location: Sheffield
Services: 1 V+ Box, 1 V Box, XL TV, L Broadband, L Phone Samsung SGH-U600 Virgin Mobile Contract
Posts: 1,578
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Re: Some sucess, I think?
What they should do at virgin media call centres in the uk is make sure that they can speak clearly asian or not. I have often phoned up virgin media uk call centres and i cant understand a single word they are saying! Once i got this women from Newcastle and her accent was so strong i couldnt get a word!
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