WTF is going on...

DavrosDalek · 15-08-2007, 09:14

Hi

I am in the Linlithgow area in Scotland, well i'm connected to the linlithgow ubr.

I should be on 20meg but it's running like crap at the moment, come back telewest !

I loose my internet conectivity every week or so and i have to reboot my modem and router to get back online. It seems to me that my ip address is changing and for some reason the change buggers up my router (linksys). I end up with an ip address of 0.0.0.0 Also when this happens i can't get into the web page on the cable modem either, SB4200. I have tried a different router and it does the exact same thing.

Looking at the modem logs it looks to me like its trying to update the firmware but fails due to the firmware being for a different modem.

Here is the log files from my cable modem.

Time Priority Code Message
070811234025 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
070811234025 4-Error D530.8 DHCP - Invalid Log Server IP Address.
070811234025 4-Error D530.6 DHCP - Invalid Time Offset.
070808114025 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
070808114025 4-Error D530.8 DHCP - Invalid Log Server IP Address.
070808114025 4-Error D530.6 DHCP - Invalid Time Offset.
070805102014 4-Error X501.35 Unit Update Failed.
070805102014 8-Debug F502.1 Bridge Forwarding Enabled.
070805102013 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
070805102013 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
070805102013 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
070805102013 8-Debug F502.2 Bridge Forwarding Disabled.
070805102012 7-Information X500.0 Attempting Unit Update
070805102007 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
070805102007 8-Debug I503.0 Cable Modem is OPERATIONAL
070805102007 8-Debug F502.1 Bridge Forwarding Enabled.
070805102007 8-Debug F502.3 Bridge Learning Enabled.
070805102007 8-Debug B918.0 Baseline Privacy is skipped
070805102007 6-Notice I401.0 TLV-11 - unrecognized OID
070805102007 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 08 00
070805102007 6-Notice I401.0 TLV-11 - unrecognized OID
070805102007 6-Notice D501.10 TFTP, Unknown SNMP 30 15 06 10 2B 06 01 04 01 A2 3D 02 63 01 01 02
070805102007 6-Notice I401.0 TLV-11 - unrecognized OID
070805102007 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
070805102007 7-Information X519.8 Unit Update - MMFMMD - SCD flags
070805102007 8-Debug I500.1 DOCSIS 1.0 Registration Completed
070805102007 7-Information I500.4 Attempting DOCSIS 1.0 Registration
070805102007 7-Information D509.0 Retrieved TFTP Config File SUCCESS
070805102007 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 47, tempSid 433
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 2
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
070725130553 4-Error X501.35 Unit Update Failed.
070725130553 8-Debug F502.1 Bridge Forwarding Enabled.
070725130552 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
070725130552 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
070725130552 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
070725130552 8-Debug F502.2 Bridge Forwarding Disabled.
070725130551 7-Information X500.0 Attempting Unit Update
070725130546 6-Notice E102.0 SW Download INIT - Via Config file cm-20480-768
070725130546 8-Debug I503.0 Cable Modem is OPERATIONAL
070725130546 8-Debug F502.1 Bridge Forwarding Enabled.
070725130546 8-Debug F502.3 Bridge Learning Enabled.
070725130546 8-Debug B918.0 Baseline Privacy is skipped
070725130546 6-Notice I401.0 TLV-11 - unrecognized OID
070725130546 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 08 00
070725130546 6-Notice I401.0 TLV-11 - unrecognized OID
070725130546 6-Notice D501.10 TFTP, Unknown SNMP 30 15 06 10 2B 06 01 04 01 A2 3D 02 63 01 01 02
070725130546 6-Notice I401.0 TLV-11 - unrecognized OID
070725130546 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
070725130546 7-Information X519.8 Unit Update - MMFMMD - SCD flags
070725130546 8-Debug I500.1 DOCSIS 1.0 Registration Completed
070725130546 7-Information I500.4 Attempting DOCSIS 1.0 Registration
070725130546 7-Information D509.0 Retrieved TFTP Config File SUCCESS
070725130546 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 47, tempSid 433
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 2
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
070724125518 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
070724125518 4-Error D530.8 DHCP - Invalid Log Server IP Address.
070724125518 4-Error D530.6 DHCP - Invalid Time Offset.
070721181421 4-Error X501.35 Unit Update Failed.
070721181421 8-Debug F502.1 Bridge Forwarding Enabled.
070721181420 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
070721181420 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
070721181420 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
070721181420 8-Debug F502.2 Bridge Forwarding Disabled.
070721181419 7-Information X500.0 Attempting Unit Update
070721181414 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
070721181414 8-Debug I503.0 Cable Modem is OPERATIONAL
070721181414 8-Debug F502.1 Bridge Forwarding Enabled.
070721181414 8-Debug F502.3 Bridge Learning Enabled.
070721181414 8-Debug B918.0 Baseline Privacy is skipped
070721181414 6-Notice I401.0 TLV-11 - unrecognized OID
070721181414 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
070721181414 7-Information X519.8 Unit Update - MMFMMD - SCD flags
070721181414 8-Debug I500.1 DOCSIS 1.0 Registration Completed
070721181414 7-Information I500.4 Attempting DOCSIS 1.0 Registration
070721181414 7-Information D509.0 Retrieved TFTP Config File SUCCESS
070721181414 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 47, tempSid 433
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 2
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
070710215906 4-Error X501.35 Unit Update Failed.
070710215906 8-Debug F502.1 Bridge Forwarding Enabled.
070710215905 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
070710215905 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
070710215905 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
070710215905 8-Debug F502.2 Bridge Forwarding Disabled.
070710215904 7-Information X500.0 Attempting Unit Update
070710215859 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
070710215859 8-Debug I503.0 Cable Modem is OPERATIONAL
070710215859 8-Debug F502.1 Bridge Forwarding Enabled.
070710215859 8-Debug F502.3 Bridge Learning Enabled.
070710215859 8-Debug B918.0 Baseline Privacy is skipped
070710215859 6-Notice I401.0 TLV-11 - unrecognized OID
070710215859 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
070710215859 7-Information X519.8 Unit Update - MMFMMD - SCD flags
070710215859 8-Debug I500.1 DOCSIS 1.0 Registration Completed
070710215859 7-Information I500.4 Attempting DOCSIS 1.0 Registration
070710215859 7-Information D509.0 Retrieved TFTP Config File SUCCESS
070710215859 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 47, tempSid 433
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 2
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
070710215529 4-Error X501.35 Unit Update Failed.
070710215529 8-Debug F502.1 Bridge Forwarding Enabled.
070710215528 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
070710215528 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
070710215528 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
070710215528 8-Debug F502.2 Bridge Forwarding Disabled.
070710215527 7-Information X500.0 Attempting Unit Update
070710215522 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
070710215522 8-Debug I503.0 Cable Modem is OPERATIONAL
070710215522 8-Debug F502.1 Bridge Forwarding Enabled.
070710215522 8-Debug F502.3 Bridge Learning Enabled.
070710215522 8-Debug B918.0 Baseline Privacy is skipped
070710215522 6-Notice I401.0 TLV-11 - unrecognized OID
070710215522 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
070710215522 7-Information X519.8 Unit Update - MMFMMD - SCD flags
070710215522 8-Debug I500.1 DOCSIS 1.0 Registration Completed
070710215522 7-Information I500.4 Attempting DOCSIS 1.0 Registration
070710215522 7-Information D509.0 Retrieved TFTP Config File SUCCESS
070710215522 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 47, tempSid 433
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 2
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
070710215315 4-Error X501.35 Unit Update Failed.

Anybody got a clue whats going on ?

Cheers
Craig

**Stuart C** · 15-08-2007, 09:21

Have you reported this to faults? The message about the wrong firmware is normal. Virgin Media just broadcast the firmware to every modem, and those that are the correct type, install it.

DavrosDalek · 15-08-2007, 09:47

No i havn't reported it. I'm sick of talking to indian call centers...

Can i email support these days ?

Paul H · 15-08-2007, 09:51

Quote:

Originally Posted by DavrosDalek

No i havn't reported it. I'm sick of talking to indian call centers...

Can i email support these days ?

Post in the usenet support group
virginmedia.support.broadband.cable

It'll be quicker than emailing they take forever to answer emails, and they will only tell you to ring the support line anyway.

Agent47 · 15-08-2007, 10:09

I get this message in my event log, dont know what it means

Cable Modem Event Log

First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 7 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.

Time Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-out

Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted

Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out

LaineY · 15-08-2007, 10:15

Quote:

Originally Posted by Agent47

I get this message in my event log, dont know what it means

Cable Modem Event Log

First Time Last Time Counts Level ID Text
Time Not Established Time Not Established 7 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.

Time Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-out

Time Not Established Time Not Established 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted

Time Not Established Time Not Established 17 Critical(3) 82000200 No Ranging Response received - T3 time-out

Its all totally normal... Even us at tech support dont touch the modem logs.. its all about signals and levels..

if you're having a 0.0.0.0 IP issue you should contact tech support...
most probable causes for that is .. either a network fault.. or you're macc address is already registered on the network (for EG you have a Cloned Router or NIC Card Macc ID)

**Stuart C** · 15-08-2007, 10:20

Quote:

Originally Posted by DavrosDalek

No i havn't reported it. I'm sick of talking to indian call centers...

Can i email support these days ?

You can. but you are more likely to get a quicker response if you talk to them.

Agent47 · 15-08-2007, 10:46

Im now getting 19k per second according to the newsgroup my power levels are weird,

nedsram · 15-08-2007, 14:44

Quote:

Originally Posted by Stuart C

You can. but you are more likely to get a quicker response if you talk to them.

Premium rate calls are routed to the first available operator. The great majority are in India, and they are without exception inflexible and unhelpful. On occasion you may get put through to somebody in Swansea. They are far more amenable and helpful. However the "quick response" will most likely not lead to a "quick resolution" if somebody in India answers the phone. Be prepared to jump through a predefined set of hoops regardless of the problem. And the script they follow is designed to "resolve customer problems" not "resolve VM cockups", so if the problem isn't at your end, it will most likely prove be an expensive waste of time. Oh and one more thing. Just don't attempt to budge somebody in New Delhi from his prepared script. They just get aggressive and accuse you of "not co-operating".

**Stuart C** · 15-08-2007, 15:59

Quote:

Originally Posted by nedsram

Premium rate calls are routed to the first available operator. The great majority are in India, and they are without exception inflexible and unhelpful. On occasion you may get put through to somebody in Swansea. They are far more amenable and helpful. However the "quick response" will most likely not lead to a "quick resolution" if somebody in India answers the phone. Be prepared to jump through a predefined set of hoops regardless of the problem. And the script they follow is designed to "resolve customer problems" not "resolve VM cockups", so if the problem isn't at your end, it will most likely prove be an expensive waste of time. Oh and one more thing. Just don't attempt to budge somebody in New Delhi from his prepared script. They just get aggressive and accuse you of "not co-operating".

On the other hand if he (or she) does report it, and Virgin do nothing, then we can refer it the to the site contact. If we refer it to them, and they don't see a log of Virgin being contacted, then the contact will not help.