The End is Nigh...........So VM Say!!!

N3m3sis · 09-07-2007, 23:55

Well, VM have closed the slow speeds ticket on the live status page and guess what? Yup, they have opened a new one with the same title, different number. They also have the cheek to put an estimated time to fix in it, HAH!

Quote:

Ticket Number 507049 Time Stamp 09/07/2007 13:07 Priority P1 Status Opened Department Outage Surveillance Team Estimated Time Fix 15th July Customers Affected Broadband Internet Raised By Alistair Hughes Detailed Description We are aware that some of our XL Broadband (20Mbps) customers are experiencing disappointing download speeds at the moment. A small number of customers who've recently been upgraded have reported slower than expected speeds, which we're working hard to rectify. We will naturally investigate any individual reports to resolve one-off faults or localised issues. As the UK's largest home broadband provider, and winner of ISPA's Best Consumer Broadband ISP award, we want you to enjoy the fastest, widely available Internet access available.

My advice??? Dont hold your breath or you will suffocate!

bopdude · 10-07-2007, 00:03

Quote:

Originally Posted by N3m3sis

My advice??? Dont hold your breath or you will suffocate!

Is that possible

palote · 10-07-2007, 00:53

Please link...

Cheers

N3m3sis · 10-07-2007, 01:20

Here you go............... http://status-cable.virginmedia.com/...?ticket=507049

Alto · 10-07-2007, 06:27

Quote:

Originally Posted by N3m3sis

Well, VM have closed the slow speeds ticket on the live status page and guess what? Yup, they have opened a new one with the same title, different number.

A cynic would suggest that they've done this to prevent a ticket being open for too long and adverseley affecting their fault resolution statistics....

10-07-2007, 06:36

Quote:

Originally Posted by Alto

A cynic would suggest that they've done this to prevent a ticket being open for too long and adverseley affecting their fault resolution statistics....

Paul · 10-07-2007, 07:18

Quote:

Originally Posted by bopdude

Is that possible

Depends on how many brain cells are in active use by the person holding their breath otherwise it's an automatic response lol

NTLVictim · 10-07-2007, 08:45

Quote:

Originally Posted by Paul

Depends on how many brain cells are in active use by the person holding their breath otherwise it's an automatic response lol

A few VM managers are at risk, then..

brundles · 10-07-2007, 09:05

Quote:

Originally Posted by Alto

A cynic would suggest that they've done this to prevent a ticket being open for too long and adverseley affecting their fault resolution statistics....

It's not the first time they've been known to do that.

The thing that amuses me is the sale pitch in the P1 text rather than anything helpful about what they are doing to investigate.

**Chris** · 10-07-2007, 09:42

Quote:

Originally Posted by brundles

It's not the first time they've been known to do that.

The thing that amuses me is the sale pitch in the P1 text rather than anything helpful about what they are doing to investigate.

You have to wonder whether that information is being managed by the techs or the PR department.

Incomplete · 10-07-2007, 10:01

Quote:

Originally Posted by Chris T

You have to wonder whether that information is being managed by the techs or the PR department.

Good to see them working hard to justify my earlier comments about being PR obsessed, indeed having PR on their service status page is pretty amusing.

It's even better when the PR is incorrect, BT are the largest residential provider as far as I am aware.

Anyway fairly vomit inducing bit of PR from a PR focussed and obsessed company. PR has no place on service status or any other technical support page

banjo · 10-07-2007, 10:32

Quote:

Originally Posted by NTLVictim

A few VM managers are at risk, then..

Wonderful

Incomplete · 10-07-2007, 15:00

A simple:

We are in consulation with suppliers/
We are continuing to investigate this issue/
We have a fix and will be rolling it out by 15th July/
We are testing a fix in cooperation with suppliers/
The fault is X and we are doing Y

Would be a tad better than 'Yes it's broken, but we're great so don't worry'

kabar · 10-07-2007, 15:49

The fix time is probably to be inline for when they are sold to their new owner, then let them deal with the (all) problem(s).

Kabar

Ramrod · 10-07-2007, 15:53

Quote:

Originally Posted by Paul

Depends on how many brain cells are in active use by the person holding their breath otherwise it's an automatic response lol

Actually, Dilli has a theory about that......it involves some people needing a walkman with a looped tape....