Annoyed and helpless... any phone number for me?

dobert · 19-06-2007, 13:40

Hello there,

I´m a VM broadband user, blueyonder side.

My nightmare started today when I realized that Internet was down. I checked the web interface of the modem and it´s clearly down (not syncronized). After making the basic stuff (reboot modem & pc, etc) I decided to call tech support.

I called 08454541111 and that robot operator asked me some details, just to end saying that new phone for broadband support is 0906 212 1111. Then I called that number and another robot says "this number is not in use".

I just submitted a support ticket via the website form but didn´t get any aswer. I´m pi**ed off because I really need my connection asap.

Do any of you know any phone number to speak to a PERSON and not a dumb*ss robot that points to a not working phone number?? even any alternative number to speak to a robot that points me to a real person? I´ve been searching for numbers desperately all morning with no luck.

Thanks a lot guys.

PD: I just checked the box outside my house and it seems that someone opened it, then attached a cable to my neighbour´s window... the cables and stuff look pretty much like the official VM ones but I still suspect that my neighbour made an illegal connection and that may be causing me that inet problems. Any advice on that?

**Rob** · 19-06-2007, 13:43

Are you on a VM or non VM phone - if on VM try dialling 151 for faults.

dobert · 19-06-2007, 13:46

sorry I forgot to mention... no landline phone at all... just internet service... I´m calling from my Orange mobile phone.

Thanks for your help, though.

PD: Is that 0906 working for any of you guys?

**Rob** · 19-06-2007, 13:56

The 0845 number you dialled is the correct one then. You should be able to get brooadband faults from that.

It shouldn't redirect to the 0906 number until 1st July as that's when premium cost support charges will take effect.

chickendippers · 19-06-2007, 23:13

I called today, the announcement says that from the 1st of July the new number for broadband support will be 09....., then it continues as usual and puts you on hold for 5 minutes