Email Watchdog

Safeman · 17-06-2007, 22:17

right i thought i would email watch dog coz of all the cock ups. VM are doing at the moment anyone wishes to email them please feal free to do so with you complaints the more the merrer make them be noticed and maybe someone will do somthink instead of speding all there money on getting more victim customers

EAMIL watchdog@bbc.co.uk

chickendippers · 19-06-2007, 23:53

There's not anything Watchdog can actually do, if you're concerned that you're not receiving a service, perhaps OFCOM would be a more appropriate organisation to lobby?

nffc · 20-06-2007, 00:02

they probably have a gagging order on the BBC anyway.

20-06-2007, 08:52

My all means complain to Watchdog. I have put in a complain with the Advertising Standards Authority as well, since VM are clearly not living up to what they advertise. In particular, their basic BB package is not even "broadband" any more, since limits imposed by traffic shaping but it below the accepted standard definition.

PC_Arcade · 20-06-2007, 13:53

Quote:

Originally Posted by mojo

My all means complain to Watchdog. I have put in a complain with the Advertising Standards Authority as well, since VM are clearly not living up to what they advertise. In particular, their basic BB package is not even "broadband" any more, since limits imposed by traffic shaping but it below the accepted standard definition.

Eh?? How do you work that one out? It gets halved to 1mb doesn't it?

Well over the 512kb generally accepted as Broadband.

lespaul · 20-06-2007, 16:09

I have sent an email to Watchdog tried to call them. Even called ofcom or what ever they are. No-one seemed to want to help.

jcardiff · 20-06-2007, 16:27

you will need an actual physical complaint for ofcom backed up with dates and proof, ofcom generally are only involved with major complaints regarding broadband as they aren't staffed well enough to cope with the additional workload they were given when oftels responsibilties were handed to them.

watchdog will take note of complaints but they generally don't get back to each person who complains and also it was only recently that they had a show about broadband providers, however they will keep your complaints as long as they aren't just rants without proof and any complaint will be added to whatever files they have on virgin.
you can try which! also.

whatever the problem is or are, you will need to make sure you're complaint makes sense and isn't a rant as they recieve an awful lot of mail saying "I hate so and so, they treat me bad and I deserve better" and while that could be true its not an actual fault that anyone could be held responsible for

21-06-2007, 08:00

Quote:

Originally Posted by PC_Arcade

Eh?? How do you work that one out? It gets halved to 1mb doesn't it?

Well over the 512kb generally accepted as Broadband.

There was a link posted to a web site that explained it, but I cant find it now. Anyway, one I think the M package, if you want to say under the limit Virgin have set for "reasonable/fair use", you would be limited to less than 250Kb/sec (the internationally accepted minimum for BB) from 4pm to 12am. That could be constant downloading speed (e.g. web radio at 160k would exceed it IIRC) or average speed over the entire period. Either way, not technically BB.

Richy99 · 21-06-2007, 13:43

so you are saying then that broadband is only 2mb upwards then?

from what i have seen 512kbps is the minimum to be defined as broadband in the uk

JackSon · 21-06-2007, 17:44

No he isn't saying that. He is saying that the fastest speed you can use to download at a constant rate from 4pm all the way to 12am without incurring the shaping system is below the accepted definition of BB. Which by his post is under 250Kb/sec. Yes you can download at 2Mb/sec, but if you did this constantly, you would get shaped. Shaping is what he talking about avoiding, and the only way to avoid is to have a constant download less than what is classified as broadband speed.

darthlinux · 21-06-2007, 18:09

the last three post confused the hell out of me lol

JackSon · 21-06-2007, 18:12

You'll kick yourself later

22-06-2007, 10:18

Quote:

Originally Posted by darthlinux

the last three post confused the hell out of me lol

Look at it this way. You buy a "fast car" which can do 200MPH. However, the manufacturer puts a chip in the engine that slows it down to 50MPH if you spend more than a few minutes driving fast.

You want to drive a few hundred miles today so you have to keep it down to 30MPH all the way or the chip will kick in. It's not really a "fast car" any more, is it?

Richy99 · 23-06-2007, 10:47

Quote:

Originally Posted by darthlinux

the last three post confused the hell out of me lol

how did mine confuse? he states that minimum speed for broadband is 250Kbps download which is equivalent to a 2meg service

broadband to be called broadband in the uk is normally 512kbps

Toto · 23-06-2007, 11:05

Quote:

Originally Posted by mojo

Look at it this way. You buy a "fast car" which can do 200MPH. However, the manufacturer puts a chip in the engine that slows it down to 50MPH if you spend more than a few minutes driving fast.

You want to drive a few hundred miles today so you have to keep it down to 30MPH all the way or the chip will kick in. It's not really a "fast car" any more, is it?

It's not winning your argument Mojo, even with traffic shaping the lowest package is halved to double the recognised Broadband speed standard.

If you can prove otherwise though, please enlighten us.