VM finally admit to 20Mb speed issues
17-06-2007, 22:01
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#1
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cf.member
Join Date: May 2005
Posts: 20
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VM finally admit to 20Mb speed issues
Well i've just looked on the service status page and found that VM have finally admitted to having speed issues with the 20Mb service, for anyone interested check the link below.
http://status-cable.virginmedia.com/...?ticket=481907
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17-06-2007, 22:02
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#2
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umuntu ngumuntu ngabantu
Join Date: Jun 2006
Location: Leeds
Services: Ex-NTL Bromley,
TV XL,
V+, STB,
Broadband L (constant 9mb), SACM,
Phone XL
Posts: 8,987
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Re: VM finally admit to 20Mb speed issues
Well spotted - here it is in full.
"Virgin media customers on the Broadband XL (20Meg) service might be experiencing slow speeds when downloading files. This issue is not affecting customers that have Scientific Atlanta or Motorola Cable modems. Our engineers are aware of this issue and will endeavour to resolve this as soon as possible. Virgin Media would like to apologise for any inconvenience caused. "
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17-06-2007, 23:48
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#3
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going skiing...
Join Date: Jan 2004
Location: Teesside
Services: BB XL (20meg), V+ XL, Samsung VBox XL, GPO Phone, 'Three' Mobile.
Posts: 660
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Re: VM finally admit to 20Mb speed issues
Strange, I'm not experiencing any problems downloading with my non-Motorola/Scientific Atlanta Modem. Maybe some firmware problem with 120/200's?
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18-06-2007, 02:08
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#4
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cf.mega poster
Join Date: Jan 2006
Posts: 2,719
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Re: VM finally admit to 20Mb speed issues
hence the 'might be experiencing slow speeds.'
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18-06-2007, 04:59
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#5
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Buy British!
Join Date: Dec 2004
Services: VIP Pack
Posts: 884
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Re: VM finally admit to 20Mb speed issues
Quote:
Originally Posted by d.chatten
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Well done mate, great find. 
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18-06-2007, 09:28
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#6
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cf.addict
Join Date: Oct 2006
Posts: 355
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Re: VM finally admit to 20Mb speed issues
What manufacturer are behind the NTL250 modems? are they Ambit?
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18-06-2007, 11:32
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#7
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cf.member
Join Date: Mar 2007
Posts: 58
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Re: VM finally admit to 20Mb speed issues
I have the NTL255 is this a Motorola/Scientific Atlanta Modem?
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18-06-2007, 11:36
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#8
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,239
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Re: VM finally admit to 20Mb speed issues
The 250 and 255 are both Ambit modems (in fact the 255 is a 250 with no USB port).
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18-06-2007, 12:16
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#9
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cf.member
Join Date: Feb 2007
Posts: 15
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Re: VM finally admit to 20Mb speed issues
Yeah had engineer out last week for sakes of it, Knew my equipment was fine, Obviously a service issue,,,they even denied knowledge of the upgrades :s again had one out on sat just to tick the boxes and whooow all of a sudden they admit to me VM are having a majour problem with 20mbit service, He tried to explain it but basicly sounds like there trying to run before they can walk.....If the 50mb does come out anytime soon ill be running very fast in the oposite direction 
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18-06-2007, 13:05
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#10
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cf.member [Oldham Branch]
Join Date: Oct 2004
Location: Virgin Islands
Age: 63
Services: ntl Phone
20 Meg, soon to be 50 Meg.
Posts: 948
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Re: VM finally admit to 20Mb speed issues
If you dig deep into the new schedule you will see that there is a lot of upgrade work to be done to the UBR's in the coming weeks, some of the UBR upgrades are to areas which have already been upgraded to 20 Meg, perhaps the speed upgrade has highlighted the problem so that even a blind man can see it at last.
The UBR work and the new batch of DNS servers should reduce contention and lower ping's hopefully resulting in a much more responsive service all round.
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18-06-2007, 18:52
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#11
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cf.member
Join Date: Jan 2005
Posts: 63
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Re: VM finally admit to 20Mb speed issues
There are definite issues though with the Ambit 120/200 having the 20mbit config file, but only getting 10mbit, sometimes less.. (I've had this confirmed by a friend that still works for Virgin)
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18-06-2007, 21:04
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#12
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cf.geek
Join Date: Feb 2007
Location: at my house
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Posts: 728
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Re: VM finally admit to 20Mb speed issues
Quote:
Originally Posted by nyawton
Yeah had engineer out last week for sakes of it, Knew my equipment was fine, Obviously a service issue,,,they even denied knowledge of the upgrades :s again had one out on sat just to tick the boxes and whooow all of a sudden they admit to me VM are having a majour problem with 20mbit service, He tried to explain it but basicly sounds like there trying to run before they can walk.....If the 50mb does come out anytime soon ill be running very fast in the oposite direction |
had a engineer out for the sake of it!!!.......you sir are one that virgin media could do without 
Edit Rob: inappropriate comments removed
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18-06-2007, 21:17
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#13
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Domo or Dom
Join Date: Jan 2007
Location: Derby
Age: 18
Services: Dad pays, I use!
V.I.Package.
20Mbit.
255 Modem.
Samsung S.T.B.
V+ PVR.
Posts: 83
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Re: VM finally admit to 20Mb speed issues
I have 255 Virgin Media modem (the only relevant markings no manufacturer name)
I assuming that virgin just have to upgrade the firmware FTP style? An engineer won’t need to visit my house?
---------- Post added at 21:17 ---------- Previous post was at 21:12 ----------
Quote:
Originally Posted by piggy
had a engineer out for the sake of it!!!.......you sir are one that virgin media could do without |
Two engineers visited my house unrequested to check that 2 other engineers had fitted the equipment and laid the cable up to and round the house correctly.
I don’t actually think the engineers are that busy - there just fitters in the end of the day, so if they have no installations I doubt they have that much on.
Calling them out is not going to exacerbate the state of our internet connections.
And in the end of the day I don’t blame him he’s paying virgin a lot of money for misrepresented service they owe him the time.
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18-06-2007, 22:08
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#14
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cf.geek
Join Date: Jan 2004
Location: Hertfordshire
Age: 35
Services: 20MB Broadband/VM XL
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Re: VM finally admit to 20Mb speed issues
I have an issue with my 20MB.
Its only running at 2.33MB/s tonight! 
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18-06-2007, 23:41
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#15
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cf.member
Join Date: Feb 2007
Posts: 5
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Re: VM finally admit to 20Mb speed issues
Quote:
Originally Posted by Rik
I have an issue with my 20MB.
Its only running at 2.33MB/s tonight! |
I have the same problem. Who do i complain to?
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