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Old 14-05-2007, 11:16   #1
elibelly
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Virgin media upgrade

Hi there can anyone help me out with this i live in north west london

im on virgin media 10mb when i run a speed test on this site it says

Mon, 14 May 2007 09:14:36 GMT

1st 512K took 1000 ms = 512 KB/sec, approx 4219 Kbps, 4.12 Mbps
2nd 512K took 1109 ms = 461.7 KB/sec, approx 3804 Kbps, 3.71 Mbps
3rd 512K took 1063 ms = 481.7 KB/sec, approx 3969 Kbps, 3.88 Mbps
4th 512K took 1031 ms = 496.6 KB/sec, approx 4092 Kbps, 4 Mbps

Overall Average Speed = approx 4021 Kbps, 3.93 Mbps

but when i download somthing i download at 1000kbps thats 1 meg.

but now virgin media have upgrade 10mb to 20mb how do i get the 20mb do i need to change my modem or do somthing to it or should it just work without doing anything if so why isnt it working for me.

hope someone can help me with this
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Old 14-05-2007, 11:29   #2
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Re: Virgin media upgrade

Not all the upgrades have happened yet, you shouldn't have to do anything fo it to happen.

Which modem have you got?

With regards to your speed, are you using a router? If so which one, and have you tried connecting straight to PC?

Are you using a firewall? If so which one?
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Old 14-05-2007, 11:31   #3
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Re: Virgin media upgrade

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Old 14-05-2007, 11:38   #4
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Re: Virgin media upgrade

i have got a ntl modem its a small blue nice looking box

and i do have a wireless router its a us robotic model no.805461

and no i dont think im using a firewall how do i check though
i havnt tryed connecting straight to the pc will try that later on though

but does my info make any diff
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Old 14-05-2007, 11:40   #5
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Re: Virgin media upgrade

Some routers and some of the older modem models do not handle the higher speeds. Are you connected wirelessly to the router?
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Old 14-05-2007, 11:43   #6
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Re: Virgin media upgrade

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Originally Posted by Paul View Post
Some routers and some of the older modem models do not handle the higher speeds. Are you connected wirelessly to the router?
yes i am connected wirelessly to the router and my modem model no. is e08c007 is that one of the older models
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Old 14-05-2007, 11:46   #7
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Re: Virgin media upgrade

You need to take the router out of the equation for testing purposes, this will help highlight what is causing the slow down. Direct connect to the modem and then test again, once you do that we may be able to tell you yes or no but to be honest if you are looking to go to 20Mb you probably need a new modem anyway and if you call and tell them that you will swap your modem yourself they will send it to you in the post.
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Old 14-05-2007, 11:51   #8
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Re: Virgin media upgrade

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I didnt read the post properly I thought this was just another upgrade speed test thread sorry
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Old 14-05-2007, 11:56   #9
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Re: Virgin media upgrade

elibelly, it sounds like you have an NTL 250 (the model numbers NTL/Virgin use don't necessarily match with the model numbers the manufacturers use). Have a look at http://www.chetnet.co.uk/articles/in...x_v2&id=91&c=4 and see if it is there.

If it is a 250, it should cope with both 10 and 20 meg.
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Old 14-05-2007, 12:16   #10
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Re: Virgin media upgrade

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Originally Posted by zinglebarb View Post
I didnt read the post properly I thought this was just another upgrade speed test thread sorry
Bad Zingy ........ lol
I wouldn't worry about the modem until you have taken the router out of the way as it sounds as though it may well be that causing an issue, especially if you are wireless as then you are at the mercy of a lot of things that can impact your speeds.
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Old 14-05-2007, 13:02   #11
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Re: Virgin media upgrade

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Originally Posted by Stuart C View Post
elibelly, it sounds like you have an NTL 250 (the model numbers NTL/Virgin use don't necessarily match with the model numbers the manufacturers use). Have a look at http://www.chetnet.co.uk/articles/in...x_v2&id=91&c=4 and see if it is there.

If it is a 250, it should cope with both 10 and 20 meg.

yep i got ntl 250 i checked on the back of the box

anyways so this should work with 20mg then why dosnt it i checked on virgin media website and its avaliable in the popular areas which im gussing includes nw london area.

also ive connected to the modem straight and you right the speed give me

Mon, 14 May 2007 19:01:15 GMT

1st 512K took 401 ms = 1276.8 KB/sec, approx 10521 Kbps, 10.27 Mbps
2nd 512K took 430 ms = 1190.7 KB/sec, approx 9811 Kbps, 9.58 Mbps
3rd 512K took 371 ms = 1380.1 KB/sec, approx 11372 Kbps, 11.11 Mbps
4th 512K took 300 ms = 1706.7 KB/sec, approx 14063 Kbps, 13.73 Mbps

Overall Average Speed = approx 11442 Kbps, 11.17 Mbps

but when i connect to the router y does it go soo much slower
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Old 14-05-2007, 15:00   #12
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Re: Virgin media upgrade

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Originally Posted by elibelly View Post
but when i connect to the router y does it go soo much slower
That would lead me to suspect that the router needs an upgrade.
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Old 14-05-2007, 15:28   #13
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Re: Virgin media upgrade

its quite a gd router its called u.s. robotics maxg router model 546i and wen i connect via the router i dont get more than 4mb
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Old 14-05-2007, 23:05   #14
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Re: Virgin media upgrade

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Originally Posted by elibelly View Post
its quite a gd router its called u.s. robotics maxg router model 546i and wen i connect via the router i dont get more than 4mb
A quick Google for that router seems to indicate that it is an ADSL router...

I guess that may well be your problem.
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