Traffic Shaping Affecting All Tiers

Originally Posted by Diadem

This is not in all areas!!!! only in the 3 most congested areas of the old telewest network. this has not been put on to the ntl section of the network at all..

If you are talking about the traffic shaping trials, they are in use on ntl, swansea has been part of the trial for a while now, they cap the speed of 2mb as well, i know this from personal experience. Doesn't matter what you dl if you dl after 4pm you get capped, i have gone a whole day just usual surfing but had to dl updates about 11pm and just after dl started speed was halved.

[Diadem]

fair enough dont get alot of detail on what is going on on the ntl regions. last i heard about 2 months ago it wasnt in use there yet

[meangreenie]

I've tried for 3 straight days in a row to stop them cutting the connection in half. Their service department deny all knowledge of any this, and basically just keep telling me it's must be my fault, they fix it and it lasts for @20mins and then I'm back to square 1.

So now I'm paying £18.00 for a 1Mbit connection which has serious lag issues for on-line gaming after 4.00pm to 1.00am if i dare let anything download for 20 minutes... and there is nothing I can do about it.

Ever since Virgin have taken over the system has gone down hill so fast with too many instances of service outages and one of the outages a week or so a go was for 2 days straight, and now this............Sky here I come.

[Retrovertigo]

Originally Posted by Diadem

This is not in all areas!!!! only in the 3 most congested areas of the old telewest network. this has not been put on to the ntl section of the network at all..

edit: nevermind, I see above that someone has mentioned NTL are affected.

[Scotty]

For the last few weeks I've been getting around 2-2.5Mb instead of 4Mb.

I called tonight and was told I should bear with it as it would be improved in the future but they couldn't give a timescale. I wasn't happy with this (surprise!!) so spoke to someone else. They told me that there were too many customers connected in my area (well I didn't do it!!) and that at peak times there would be a downgraded service. Since I only use it outside office hours, I effectively only get the downgraded service which is not what I'm paying for. I was told that my "ubr" was being looked at and should be resolved during the weekly review....although they've been aware of the issue since the 10th and it's still not sorted.

Now since I'm upgrading to 10Mb next Wednesday (when the new modem gets installed) and then the free upgrade to 20Mb, I can't see how the network will cope when it can't cope with 4Mb.

I got fobbed off by "please wait until you've got your new modem and that'll give us the time to resolve the area problem".

That'll be a month since they've been aware of the contention. Not good enough. I wonder how many punters are paying for a service that they're not getting.

[danmed]

From what i've read so far (and what i've experienced) if you download solidly for more than 30 mins between 4pm and 12am, then u get half speed restriction for 2 hours... yes?

in that case... once my 10mb "officially" becomes 20mb, if i max it out for 30 mins, will I get 10mb for 2 hours?

i say "officially" because i'm already on 20 and wen i hit the limit, i got reduced to 5mb for 2 hours...

[kar]

Yeah shaped again. Have been good lately downloading barely anything, but did some updates for my linux system tonight and bang 2mb

[Richy99]

not being shaped here

[Sirpingalot]

Also in the NW, find my connection has been pretty darn reliable (with the exception of a few days).

[Chrysalis]

if there is one thing massively wrong here it is customer services telling porkies, either they need to be trained up in whats going on or if they do know then stop lying to customers.

[jcuk]

i work in cs m8, weve heard damn all about traffic shaping, infact we get told eveyday how 'amazing' our bb service is supposed to be and theres no limits or anything.

infact just as it started we were sticking massive posters up everywhere saying 'Imagine downloading something THIS BIG?' dont know if u remember back in feb.

i downloaded 500mb file through BT and im still at half speed. went onto 10mb last night and ive got 4.7mb on speedtests

[dontpannic]

Originally Posted by meangreenie

I've tried for 3 straight days in a row to stop them cutting the connection in half. Their service department deny all knowledge of any this, and basically just keep telling me it's must be my fault, they fix it and it lasts for @20mins and then I'm back to square 1.

So now I'm paying £18.00 for a 1Mbit connection which has serious lag issues for on-line gaming after 4.00pm to 1.00am if i dare let anything download for 20 minutes... and there is nothing I can do about it.

Ever since Virgin have taken over the system has gone down hill so fast with too many instances of service outages and one of the outages a week or so a go was for 2 days straight, and now this............Sky here I come.

That's amazing logic there that Virgin have caused all the problems. Let me backtrack.

NTL:TELEWEST BOUGHT VIRGIN MOBILE, NOT THE OTHER WAY ROUND.

You can't generalise that ALL your problems are caused by Virgin, they aren't. And as for your "Sky here I come" comment, go for it. You won't achieve anything telling us! It's just then you'd be stuck with crap telly, "up to" 8 meg broadband (which is commonly 2, if you're lucky), a BT phone line, and none of the benefits of cable.

It's probably that I'm not in a congested area, but its quite difficult to max a 20meg connection on some sites anyway, not many servers have a 20meg upload speed.

[Dawn Falcon]

Originally Posted by Retrovertigo

I did ask this in another thread a while ago but don't think it was answered. Anyway, what is the point of the upgrade to 20meg if they need to cap speeds of an evening at the moment? Surely that's when most people use the net and the speed increase is effectively null and void? Maybe I'm missing something stupidly obvious here.

I don't think you are. A better way of phrasing the point I was trying to make, there

As I've also said before, NTL being clear and transparent about this is the only way to stop people assuming the worst. jcuk, I'm not saying its your fault at all - getting the data to the people on point is part of the clear and transparent bit and where I've seen this sort of thing fail again and again.

[Asghar]

I experienced traffic shaping myself today for the first time. Couldn't believe it. I may have had it before but never realised.

Downloaded a large file today, constant 470-480 kB/s then after around 4.00pm it stuck at just over 220 kB/s. Used to be quite fond of NTL.

[kar]

I just want to know the 'rules' for this shaping so I can try and avoid it. Right now, I've basically stopped downloading anything at all in order to get my usage down. Then attempting to download about 700 meg of data between 4 & 11. Everytime 20 min in, boom, downgraded.

I don't mind so much if they can give me a reason for it, that way I can manage my traffic usage to avoid being downgraded.

But right now it's so nebulous it's ridiculous.