Traffic Shaping Affecting All Tiers - Page 104

Daveoc64 · 15-08-2007, 21:24

There are top secret government facilities where research etc. is carried out.

They aren't "secret" in the sense that we don't know they exist.

They are "secret" in the sense that we don't know what they do.

**Hugh** · 15-08-2007, 23:00

Quote:

Originally Posted by Daveoc64

There are top secret government facilities where research etc. is carried out.

They aren't "secret" in the sense that we don't know they exist.

They are "secret" in the sense that we don't know what they do.

Dave, I have to disagree (whodathunk) - the knowledge of what they do is classified, which is different from secret.

Security classifications include (but are not exclusively):-
Unclassified
Restricted
Confidential
Secret
Top Secret
Secret (codeword)
UK Eyes Only
and probably quite a few more.

As you can see, Secret is just one classification, as is Unclassified. Just because something is not disclosed, does not make it secret; I don't disclose my home address on this forum, but it's not a secret, I just restrict the dissemination of that information.

Keane · 16-08-2007, 00:07

Anyone have an idea of what number I should call to complain? I came across their 0906 212 1111 number and it's not being answered.

--

Question: If I download over 750mb when just after 4pm hits, can I expect my speed to be restored around 8pm or will it be capped until after 12?

Keane · 17-08-2007, 15:29

My God their support sucks. All that's happened for me is being told to A: Pay More. B: Write in to complain. C: Try tech support and see if they'd increase your limit.

I've talked to several people in India, the UK, and not one can help. bloody useless. On top of that, every single person had no idea about this stupid cap, and I think I just confused one poor indian guy about it.

dav · 17-08-2007, 20:15

Quote:

Originally Posted by Keane

My God their support sucks. All that's happened for me is being told to A: Pay More. B: Write in to complain. C: Try tech support and see if they'd increase your limit.

When did this become an option? Sounds like a fob-off to me

Keane · 17-08-2007, 20:24

No idea when it became an option. When I called up about my connection being slow, tech support said it was just a problem as if they never seemed to hint or suggest a cap. When I phoned customer services afterwards, they told me to talk to Tech Support about it yet get through to India every single time and they sent me back to Customer Services. One big circle.

xero01uk · 19-08-2007, 01:31

well im going to be fooked on the 24th then as ive gotta download the rest of Bioshock form the Steam servers

i got the first bit 2.2gb yesterday, now ive just downloaded Top Spin 2 from Steam, that was 1.3gb so im bugger already thinking about it

filmnoir · 12-09-2007, 20:44

Quote:

Hi there

REFERENCE: ********

Thanks for getting in touch with the Virgin Media support team.

The reason your speeds dropped is because of the traffic management we
currently have in place.

If you download 3gb between 4pm - 12am your speed will automatically
drop to 5mb.

It should only happen between these hours.

If there's anything else we can help with, please let us know.

Kind regards,

**************
Econtact Support Team
Virgin Media
KANA REF:******

I live in an area that has just gone from 10meg to 20 meg. Before the upgrade I had no traffic limit and was even unaware of any traffic management in place. Then when it went to 2O I was dropping to 6 or 7 meg. When I asked why that is the response I got. However Im a not downloading 3GB as Im not home till 7PM!! At 8PM I was getting 10 meg this evening.

When I asked Virgin customer service they state its been operating since the 1st of May. Not On my ten meg connection it wasn't. I asked why wasn't it in the terms and conditions? We cant update terms and conditions all the time. Even though they updated the terms and conditions today about usent and newsboard postings They then called me back to say its in the Acceptable use policy. Id already checked it isnt.

http://allyours.virginmedia.com/html...ptableuse.html

As far as I can see, their traffic management is against the acceptable usuage policy as they are targetting all customers who download over 3gb! Not how they should target people who detriment their network as in their own Acceptable use policy.

Ill be pointing this out to OFCOM tommorrow! Why am I paying for a 20 meg line they cap to 5 because they think Ive downloaded 3GIG!

dav · 12-09-2007, 20:53

You think you have problems.
I've just been kicked in the STM's after watching a few movie and game trailers.
I'm on a 2Mb line with a limit of 350Mb

It's now chugging along at a shameful 1Mb.
"Super duper fast broadband" my Aunt Fanny

Sirius · 12-09-2007, 20:55

Quote:

Originally Posted by filmnoir

Ill be pointing this out to OFCOM tommorrow! Why am I paying for a 20 meg line they cap to 5 because they think Ive downloaded 3GIG!

Unfortunately Ofcom are as much use as an ashtray on a motorbike . They will do absolutely nothing what so ever about this unfortunately.

Pyr0 · 12-09-2007, 22:09

3GB my a$$...
i just started a download a few mins ago, got crap speeds then throttled

filmnoir · 12-09-2007, 22:22

I still cant work out how they get away with it. They put a cap on all services depending on your subscription then further target the top 5% users that week and limit them to 512k for the following week.

How do we know when we are being capped 'officially' and not due to issues. Also if we are in this 5% heavy user catorgorey for a week. Therfore when they refresh the list those in the previous heavy user cap will be superceeded by the next lot who take their place at the top of the heavy users list, therefore not addressing the issue. Heavy users will alter there habits to download during non peak therefore legit users non heavy users before these measures will become heavy users in VM eyes due to when they monitor traffic during peak times.

They keep refering to the usauge policy but none of this is in there! Its on a case by case basis it refers to if we cause detriment to the service.

Do you think we would be privy to this information of whos using what under the freedom of data act?

DerekRothwell · 12-09-2007, 22:35

Wed, 12 Sep 2007 21:32:58 GMT

Test 1: 1024K took 1328 ms = 771.1 KB/sec, approx 6354 Kbps, 6.21 Mbps
Test 2: 1024K took 1281 ms = 799.4 KB/sec, approx 6587 Kbps, 6.43 Mbps
Test 3: 1024K took 1203 ms = 851.2 KB/sec, approx 7014 Kbps, 6.85 Mbps
Test 4: 2048K took 2453 ms = 834.9 KB/sec, approx 6880 Kbps, 6.72 Mbps

Overall Average Speed = approx 6709 Kbps, 6.55 Mbps

To repeat this test from the source server click here.

Booted comp, sorted 5 emails, spent 10 mins looking at the BBC news site - looks like I`ve downloaded over 3gb in that time....
I hav just about had it up to the back teeth with NTL/Virgin whatever they want to call themselves. Time to move on to ASDL. At least they say we wont get full speed unless you live in an exchange.

filmnoir · 12-09-2007, 22:53

Quote:

Originally Posted by Keane

Question: If I download over 750mb when just after 4pm hits, can I expect my speed to be restored around 8pm or will it be capped until after 12?

http://allyours.virginmedia.com/html...t/traffic.html

Broadband Size: L
During peak times, the top 5% on the Size: L package download at least 750MB of traffic each.

Any users hitting this amount during peak times (4pm till midnight) will have their broadband speed temporarily traffic managed – their download speed will be set to 2Mb, with their upload speed set to 192Kb. This will last for 4 hours from when the traffic management policy is applied.

Means from when they see you download 750 mb it will be four hours from when the traffic management kicks in. It could be immenent or delayed depending when they apply it. If at 11.59 u max out the download expect it to be at the earliest rennewed at 0400 later if they dont apply the restirction straight away.

Unless they consider you to be in the 5% heavy users and they can restict you to 512kb for a full week, then they will refresh the 5% heavy users list. Thats on a seprate traffic management statement on virgins website.

http://www.virgin.net/helpme/broadba...s_traffic.html

dav · 13-09-2007, 07:50

Quote:

Originally Posted by filmnoir

http://allyours.virginmedia.com/html...t/traffic.html

Broadband Size: L
During peak times, the top 5% on the Size: L package download at least 750MB of traffic each.

Any users hitting this amount during peak times (4pm till midnight) will have their broadband speed temporarily traffic managed – their download speed will be set to 2Mb, with their upload speed set to 192Kb. This will last for 4 hours from when the traffic management policy is applied.

Means from when they see you download 750 mb it will be four hours from when the traffic management kicks in. It could be immenent or delayed depending when they apply it. If at 11.59 u max out the download expect it to be at the earliest rennewed at 0400 later if they dont apply the restirction straight away.

Unless they consider you to be in the 5% heavy users and they can restict you to 512kb for a full week, then they will refresh the 5% heavy users list. Thats on a seprate traffic management statement on virgins website.

http://www.virgin.net/helpme/broadba...s_traffic.html

Hold on a mo...when did they introduce the second kick in pants?
They really are taking the proverbial now

I suppose for one form of traffic management they may have had a very week case for introducing it as an emergency measure until they had managed to replace all the steam powered parts of the network, but to introduce TWO policies simply beggars belief.

However (and I realise I may be playing straight into their hands here) if I had to choose which ONE policy I would like to have applied to my account, it would have to be the second as it is much fairer and really does weed out the high bandwidth users (assuming on a 2 Mb line, the weekly limit is 7x350Mb=2450Mb)

EDIT: Actually, after reading both statements there are some very contradictory points. Would someone from the CF team be able to clarify VMs position on this? Ta.